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Individuals are increasingly utilizing large language model (LLM)based tools for mental health guidance and crisis support in place of human experts. While AI technology has great potential to improve health outcomes, insufficient empirical…

The rapid progress of Multimodal Large Language Models (MLLMs) marks a significant step toward artificial general intelligence, offering great potential for augmenting human capabilities. However, their ability to provide effective…

Artificial Intelligence · Computer Science 2026-03-03 Hengjian Gao , Kaiwei Zhang , Shibo Wang , Mingjie Chen , Qihang Cao , Xianfeng Wang , Yucheng Zhu , Xiongkuo Min , Wei Sun , Dandan Zhu , Guangtao Zhai

Evaluating Large Language Models (LLMs) for mental health support is challenging due to the emotionally and cognitively complex nature of therapeutic dialogue. Existing benchmarks are limited in scale, reliability, often relying on…

Limited access to mental healthcare, extended wait times, and increasing capabilities of Large Language Models (LLMs) has led individuals to turn to LLMs for fulfilling their mental health needs. However, examining the multi-turn mental…

Computation and Language · Computer Science 2025-05-29 Mohit Chandra , Siddharth Sriraman , Harneet Singh Khanuja , Yiqiao Jin , Munmun De Choudhury

To develop a reliable AI for psychological assessment, we introduce \texttt{PsychEval}, a multi-session, multi-therapy, and highly realistic benchmark designed to address three key challenges: \textbf{1) Can we train a highly realistic AI…

Artificial Intelligence · Computer Science 2026-01-09 Qianjun Pan , Junyi Wang , Jie Zhou , Yutao Yang , Junsong Li , Kaiyin Xu , Yougen Zhou , Yihan Li , Jingyuan Zhao , Qin Chen , Ningning Zhou , Kai Chen , Liang He

With the continuous evolution and refinement of LLMs, they are endowed with impressive logical reasoning or vertical thinking capabilities. But can they think out of the box? Do they possess proficient lateral thinking abilities? Following…

Computation and Language · Computer Science 2024-03-19 Shulin Huang , Shirong Ma , Yinghui Li , Mengzuo Huang , Wuhe Zou , Weidong Zhang , Hai-Tao Zheng

Large Language Models (LLMs) are increasingly utilized for mental health support; however, current safety benchmarks often fail to detect the complex, longitudinal risks inherent in therapeutic dialogue. We introduce an evaluation framework…

Computation and Language · Computer Science 2026-03-06 Ian Steenstra , Paola Pedrelli , Weiyan Shi , Stacy Marsella , Timothy W. Bickmore

Medical question answering (QA) benchmarks often focus on multiple-choice or fact-based tasks, leaving open-ended answers to real patient questions underexplored. This gap is particularly critical in mental health, where patient questions…

Computation and Language · Computer Science 2026-05-15 Yahan Li , Jifan Yao , John Bosco S. Bunyi , Adam C. Frank , Angel Hsing-Chi Hwang , Ruishan Liu

Medical conversational AI (AI) plays a pivotal role in the development of safer and more effective medical dialogue systems. However, existing benchmarks and evaluation frameworks for assessing the information-gathering and diagnostic…

Computation and Language · Computer Science 2026-01-08 Lecheng Gong , Weimin Fang , Ting Yang , Dongjie Tao , Chunxiao Guo , Peng Wei , Bo Xie , Jinqun Guan , Zixiao Chen , Fang Shi , Jinjie Gu , Junwei Liu

Access to mental health support remains limited, particularly in marginalized communities where structural and cultural barriers hinder timely care. This paper explores the potential of AI-enabled chatbots as a scalable solution, focusing…

Computers and Society · Computer Science 2024-10-07 Rawan AlMakinah , Andrea Norcini-Pala , Lindsey Disney , M. Abdullah Canbaz

Large Language Models (LLMs) have shown strong potential as conversational agents. Yet, their effectiveness remains limited by deficiencies in robust long-term memory, particularly in complex, long-term web-based services such as online…

Computation and Language · Computer Science 2026-02-03 Tiantian Chen , Jiaqi Lu , Ying Shen , Lin Zhang

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer…

Evaluating the emotional intelligence (EI) of audio language models (ALMs) is critical. However, existing benchmarks mostly rely on synthesized speech, are limited to single-turn interactions, and depend heavily on open-ended scoring. This…

Audio and Speech Processing · Electrical Eng. & Systems 2026-04-27 Shuiyuan Wang , Zhixian Zhao , Hongfei Xue , Chengyou Wang , Shuai Wang , Hui Bu , Xin Xu , Lei Xie

Large language models (LLMs) show promise in clinical decision support yet risk acquiescing to patient pressure for inappropriate care. We introduce SycoEval-EM, a multi-agent simulation framework evaluating LLM robustness through…

Artificial Intelligence · Computer Science 2026-03-05 Dongshen Peng , Yi Wang , Austin Schoeffler , Carl Preiksaitis , Christian Rose

Artificial intelligence has significantly advanced healthcare, particularly through large language models (LLMs) that excel in medical question answering benchmarks. However, their real-world clinical application remains limited due to the…

Computation and Language · Computer Science 2024-07-01 Zhihao Fan , Jialong Tang , Wei Chen , Siyuan Wang , Zhongyu Wei , Jun Xi , Fei Huang , Jingren Zhou

Mental health remains a major public health concern, while access to timely psychological support is often limited. AI-based dialogue systems have emerged as promising tools to address these barriers, and recent advances in large language…

Computers and Society · Computer Science 2026-03-16 Daeun Lee , Dongje Yoo , Migyeong Yang , Jihyun An , Christine B. Cha , Jinyoung Han

Large language models (LLMs) are increasingly relied upon for complex multi-turn conversations across diverse real-world applications. However, existing benchmarks predominantly focus on single-turn evaluations, overlooking the models'…

Computation and Language · Computer Science 2024-01-31 Wai-Chung Kwan , Xingshan Zeng , Yuxin Jiang , Yufei Wang , Liangyou Li , Lifeng Shang , Xin Jiang , Qun Liu , Kam-Fai Wong

Mental health assessments are of central importance to individuals' well-being. Conventional assessment methodologies predominantly depend on clinical interviews and standardised self-report questionnaires. Nevertheless, the efficacy of…

Human-Computer Interaction · Computer Science 2025-10-22 Yixue Cai , Xiyan Su , Dongpeng Yao , Rongduo Han , Nan Gao , Haining Zhang

With the proliferation of large language models (LLMs) in the medical domain, there is increasing demand for improved evaluation techniques to assess their capabilities. However, traditional metrics like F1 and ROUGE, which rely on token…

Computation and Language · Computer Science 2025-05-20 Xiechi Zhang , Zetian Ouyang , Linlin Wang , Gerard de Melo , Zhu Cao , Xiaoling Wang , Ya Zhang , Yanfeng Wang , Liang He

The 2022 World Mental Health Report calls for global mental health care reform, amid rising prevalence of issues like anxiety and depression that affect nearly one billion people worldwide. Traditional in-person therapy fails to meet this…

Computers and Society · Computer Science 2025-10-21 Xun Wei , Pukai Zhou , Zeyu Wang
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