Related papers: Understanding, Challenging, and Demystifying Perce…
This commentary explores how the platform economy shapes labour market responses during times of crisis, with a focus on gendered experiences. Drawing on cases of economic crisis, natural disasters, and refugee displacement, it examines how…
Digital labor platforms are increasingly used to procure human input, ranging from annotating data and red-teaming AI models, to ride-sharing and food delivery. A central concern in such markets is the ability of platforms to suppress wages…
We study a dynamic labor market in which a risk-averse worker with career concerns chooses each period between self-employment, which generates publicly observed binary output, and employment at a firm, which pays a flat wage but keeps…
When pieces from an individual's personal information available online are connected over time and across multiple platforms, this more complete digital trace can give unintended insights into their life and opinions. In a data narrative…
LLMs have become deeply embedded in knowledge work, raising concerns about growing dependency and the potential undermining of human skills. To investigate the pervasiveness of LLMs in work practices, we conducted a four-day diary study…
India's gig-based food delivery platforms, such as Swiggy and Zomato, provide crucial income to marginalised communities but also entrench workers in cycles of invisible labour. Through 14 semi-structured interviews, we analyse waiting time…
Societies and organizations often fail to surface latent consensus because individuals fear social censure. A manager might suspect a silent majority would offer a criticism, support a change, report a risk, or endorse a policy -- if only…
Background. The mass transition to remote work amid the COVID-19 pandemic profoundly affected software professionals, who abruptly shifted into ostensibly temporary home offices. The effects of this transition on these professionals are…
We study a crowdsourcing problem where the platform aims to incentivize distributed workers to provide high quality and truthful solutions without the ability to verify the solutions. While most prior work assumes that the platform and…
The spread of misinformation through online social media platforms has had substantial societal consequences. As a result, platforms have introduced measures to alert users of news content that may be misleading or contain inaccuracies as a…
Wearable devices, or "wearables," bring great benefits but also potential risks that could expose users' activities with- out their awareness or consent. In this paper, we report findings from the first large-scale survey conducted to…
Perception of privacy is a contested concept, which is also evolving along with the rapid proliferation and expansion of technological advancements. Information systems (IS) applications incorporate various sensing infrastructures,…
Workers from a variety of industries rapidly shifted to remote work at the onset of the COVID-19 pandemic. While existing work has examined the impact of this shift on office workers, little work has examined how shifting from in-person to…
This paper proposes the framework of an efficient gig-work management system. A gig-work management system recommends one-off tasks with information about task hours and wages to gig-workers. To enable effective management, this paper…
Platform laborers play an indispensable yet hidden role in building and sustaining AI systems. Drawing on an eight-month ethnography of Bangladesh's platform labor industry and inspired by Gray and Suri, we conceptualize Ghostcrafting AI to…
Many people engage in digital intimacy: sex workers, their clients, and people who create and share intimate content recreationally. With this intimacy comes significant security and privacy risk, exacerbated by stigma. In this article, we…
User-generated content plays a key role in social networking, allowing a more active participation, socialisation, and collaboration among users. In particular, media content has been gaining a lot of ground, allowing users to express…
Black men face a double barrier to mental health help-seeking: traditional masculinity norms demanding emotional restrictiveness and systemic racism fostering institutional mistrust. While celebrity mental health disclosures show promise…
Social Media is a cyber-security risk for every business. What do people share on the Internet? Almost everything about oneself is shared: friendship, demographics, family, activities, and work-related information. This could become a…
Context. In the post-pandemic era, software professionals resist returning to office routines, favoring the flexibility gained from remote work. Hybrid work structures, then, become popular within software companies, allowing them to choose…