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The wide adoption of platformized work has generated remarkable advancements in the labor patterns and mobility of modern society. Underpinning such progress, gig workers are exposed to unprecedented challenges and accountabilities: lack of…
The proliferating adoption of platform-based gig work increasingly raises concerns for worker conditions. Past studies documented how platforms leveraged design to exploit labor, withheld information to generate power asymmetries, and left…
As independently-contracted employees, gig workers disproportionately suffer the consequences of workplace surveillance, which include increased pressures to work, breaches of privacy, and decreased digital autonomy. Despite the negative…
Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal…
Rideshare platforms exert significant control over workers through algorithmic systems that can result in financial, emotional, and physical harm. What steps can platforms, designers, and practitioners take to mitigate these negative…
The gig economy is characterized by short-term contract work completed by independent workers who are paid to perform "gigs", and who have control over when, whether and how they conduct work. Gig economy platforms (e.g., Uber, Lyft,…
The "gig economy" has transformed the ways in which people work, but in many ways these markets stifle the growth of workers and the autonomy and protections that workers have grown to expect. We explored the viability of a "worker centric…
How can we better understand the broad, diverse, shifting, and invisible crowd workforce, so that we can better support it? We present findings from online observations and analysis of publicly available postings from a community forum of…
Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has…
Digital workers on crowdsourcing platforms (e.g., Amazon Mechanical Turk, Appen, Clickworker, Prolific) play a crucial role in training and improving AI systems, yet they often face low pay, unfair conditions, and a lack of recognition for…
With the rise of remote work, a range of surveillance technologies are increasingly being used by business owners to track and monitor employees, raising concerns about worker rights and privacy. Through analysis of Reddit posts and…
We contribute empirical and conceptual insights regarding the roles of digital labor platforms in online freelancing, focusing attention to social identities such as gender, race, ethnicity, and occupation. Findings highlight how digital…
Existing literature predominantly focuses on how freelancers individually complete tasks and projects. Our study examines freelancers' willingness to work collaboratively. We report results from a survey of 122 freelancers on a leading…
We advance gender-inclusive research within the CSCW field by investigating the long-term gendered experiences of online freelancers on digital labor platforms. The prevalence of gender-based inequalities has attracted significant attention…
General-purpose crowdsourcing platforms are increasingly being harnessed for creative work. The platforms' potential for creative work is clearly identified, but the workers' perspectives on such work have not been extensively documented.…
We focus on occupational diversity in platform-mediated work to advance conceptual and empirical insight into the occupationally embedded nature of platform labor. We pursue this focus in response to a prevailing tendency to treat platform…
Social media platforms offer flagging, a technical feature that empowers users to report inappropriate posts or bad actors to reduce online harm. The deceptively simple flagging interfaces on nearly all major social media platforms disguise…
With the increasing popularity of food delivery platforms, it has become pertinent to look into the working conditions of the 'gig' workers in these platforms, especially providing them fair wages, reasonable working hours, and transparency…
Many technology companies aim to improve access and inclusion not only by making their products accessible but also by bringing people with disabilities into the tech workforce. We know less about how accessibility is experienced and…
Crowdworking platforms provide the opportunity for diverse workers to execute tasks for different requesters. The popularity of the "gig" economy has given rise to independent platforms that provide competing and complementary services.…