Related papers: IPQA: A Benchmark for Core Intent Identification i…

Intent detection is a key component of modern goal-oriented dialog systems that accomplish a user task by predicting the intent of users' text input. There are three primary challenges in designing robust and accurate intent detection…

With the emergence of search-enabled generative QA systems, users are increasingly turning to tools that browse, aggregate, and reconcile evidence across multiple sources on their behalf. Yet many widely used QA benchmarks remain answerable…

This paper presents a deployed, production-grade system designed to enhance and scale search query datasets for intent-based recommendation systems in digital banking. In real-world environments, the growing volume and complexity of user…

Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…

We address the problem of constructing a knowledge base of entity-oriented search intents. Search intents are defined on the level of entity types, each comprising of a high-level intent category (property, website, service, or other),…

Recommender systems take inputs from user history, use an internal ranking algorithm to generate results and possibly optimize this ranking based on feedback. However, often the recommender system is unaware of the actual intent of the user…

In the era of conversational AI, generating accurate and contextually appropriate service responses remains a critical challenge. A central question remains: Is explicit intent recognition a prerequisite for generating high-quality service…

With this work, we describe the concept of intent-based query rewriting and present a first viable solution. The aim is to allow rewrites to alter the structure and syntactic outcome of an original query while keeping the obtainable…

Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a…

Task oriented Dialogue Systems generally employ intent detection systems in order to map user queries to a set of pre-defined intents. However, user queries appearing in natural language can be easily ambiguous and hence such a direct…

People judge interactions with large language models (LLMs) as successful when outputs match what they want, not what they type. Yet LLMs are trained to predict the next token solely from text input, not underlying intent. Because written…

With the rapid growth in sensor data, effectively interpreting and interfacing with these data in a human-understandable way has become crucial. While existing research primarily focuses on learning classification models, fewer studies have…

A conventional approach to entity linking is to first find mentions in a given document and then infer their underlying entities in the knowledge base. A well-known limitation of this approach is that it requires finding mentions without…

Intent discovery is crucial for both building new conversational agents and improving existing ones. While several approaches have been proposed for intent discovery, most rely on clustering to group similar utterances together. Traditional…

Despite the growing importance of multilingual aspect of web search, no appropriate offline metrics to evaluate its quality are proposed so far. At the same time, personal language preferences can be regarded as intents of a query. This…

Most research on question answering focuses on the pre-deployment stage; i.e., building an accurate model for deployment. In this paper, we ask the question: Can we improve QA systems further \emph{post-}deployment based on user…

Table question answering (TQA) focuses on answering questions based on tabular data. Developing TQA systems targets effective interaction with tabular data for tasks such as cell retrieval and data analysis. While recent work has leveraged…

We propose PPLqa, an easy to compute, language independent, information-theoretic metric to measure the quality of responses of generative Large Language Models (LLMs) in an unsupervised way, without requiring ground truth annotations or…

Question-answering (QA) is certainly the best known and probably also one of the most complex problem within Natural Language Processing (NLP) and artificial intelligence (AI). Since the complete solution to the problem of finding a generic…

Google users have different intents from their queries such as acquiring information, buying products, comparing or simulating services, looking for products, and so on. Understanding the right intention of users helps to provide i) better…