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Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Computation and Language · Computer Science 2025-06-26 Rupak Sarkar , Bahareh Sarrafzadeh , Nirupama Chandrasekaran , Nagu Rangan , Philip Resnik , Longqi Yang , Sujay Kumar Jauhar

Large language models (LLMs) are increasingly proposed as scalable solutions to the global mental health crisis. But their deployment in psychiatric contexts raises a distinctive ethical concern: the problem of atypicality. Because LLMs…

Computers and Society · Computer Science 2025-08-11 Bosco Garcia , Eugene Y. S. Chua , Harman Singh Brah

Increasingly, individuals who engage in online activities are expected to interact with large language model (LLM)-based chatbots. Prior work has shown that LLMs can display dialect bias, which occurs when they produce harmful responses…

Computers and Society · Computer Science 2025-06-06 Emma Harvey , Rene F. Kizilcec , Allison Koenecke

The emergence of Large Language Models (LLMs), has opened exciting possibilities for constructing computational simulations designed to replicate human behavior accurately. Current research suggests that LLM-based agents become increasingly…

Computation and Language · Computer Science 2024-12-18 Amir Taubenfeld , Yaniv Dover , Roi Reichart , Ariel Goldstein

Cognitive Behavioral Therapy (CBT) is a proven approach for addressing the irrational thought patterns associated with mental health disorders, but its effectiveness relies on accurately identifying cognitive pathways to provide targeted…

Artificial Intelligence · Computer Science 2025-07-01 Bosubabu Sambana , Kondreddygari Archana , Suram Indhra Sena Reddy , Shaik Meethaigar Jameer Basha , Shaik Karishma

Generative AI systems are increasingly embedded in everyday life, yet empirical understanding of how psychological risk associated with AI use emerges, is experienced, and is regulated by users remains limited. We present a large-scale…

Computation and Language · Computer Science 2026-02-11 Jianfeng Zhu , Karin G. Coifman , Ruoming Jin

LLM based chatbots have become central interfaces in technical, educational, and analytical domains, supporting tasks such as code reasoning, problem solving, and information exploration. As these systems scale, sustainability concerns have…

Software Engineering · Computer Science 2025-12-17 Ronnie de Souza Santos , Cleyton Magalhães , Italo Santos

Therapeutic art activities, such as expressive drawing and painting, require the synergy between creative visual production and interactive dialogue. Recent advancements in Multimodal Large Language Models (MLLMs) have expanded the capacity…

Human-Computer Interaction · Computer Science 2026-05-12 Le Lin , Zihao Zhu , Rainbow Tin Hung Ho , Jing Liao , Yuhan Luo

With the advent of off-the-shelf intelligent home products and broader internet adoption, researchers increasingly explore smart computing applications that provide easier access to health and wellness resources. AI-based systems like…

Human-Computer Interaction · Computer Science 2021-07-29 Lu Wang , Munif Ishad Mujib , Jake Williams , George Demiris , Jina Huh-Yoo

Large language models (LLMs) and dialogue agents represent a significant shift in artificial intelligence (AI) research, particularly with the recent release of the GPT family of models. ChatGPT's generative capabilities and versatility…

Computers and Society · Computer Science 2024-10-28 Skyler Wang , Ned Cooper , Margaret Eby

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

As LLM-powered chatbots are increasingly deployed in mental health services, detecting hallucinations and omissions has become critical for user safety. However, state-of-the-art LLM-as-a-judge methods often fail in high-risk healthcare…

Computation and Language · Computer Science 2026-04-09 Khizar Hussain , Bradley A. Malin , Zhijun Yin , Susannah Leigh Rose , Murat Kantarcioglu

Cognitive biases often shape human decisions. While large language models (LLMs) have been shown to reproduce well-known biases, a more critical question is whether LLMs can predict biases at the individual level and emulate the dynamics of…

Artificial Intelligence · Computer Science 2026-02-27 Stephen Pilli , Vivek Nallur

Large Language Models (LLMs) have made significant progress in various fields. However, challenges remain in Multi-Disciplinary Team (MDT) medical consultations. Current research enhances reasoning through role assignment, task…

Artificial Intelligence · Computer Science 2025-03-19 Kai Chen , Xinfeng Li , Tianpei Yang , Hewei Wang , Wei Dong , Yang Gao

While large language models (LLMs) excel at open-ended dialogue, effective psychotherapy requires structured progression and adherence to clinical protocols, making the design of psychotherapist chatbots challenging. We investigate how…

Human-Computer Interaction · Computer Science 2026-04-07 Sina Elahimanesh , Mohammadali Mohammadkhani , Sara Zahedi Movahed , Mohammad Mahdi Abootorabi , Shayan Salehi , Abbas Edalat

Large Language Models (LLMs) have become increasingly important in natural language processing, enabling advanced data analytics through natural language queries. However, these models often generate "hallucinations"-inaccurate or…

Computation and Language · Computer Science 2024-10-29 Mikhail Rumiantsau , Aliaksei Vertsel , Ilya Hrytsuk , Isaiah Ballah

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with…

Computation and Language · Computer Science 2021-02-25 Bing Liu , Sahisnu Mazumder

LLM-driven dialog systems are used in a diverse set of applications, ranging from healthcare to customer service. However, given their generalization capability, it is difficult to ensure that these chatbots stay within the boundaries of…

Computation and Language · Computer Science 2024-08-06 Stuti Agrawal , Nishi Uppuluri , Pranav Pillai , Revanth Gangi Reddy , Zoey Li , Gokhan Tur , Dilek Hakkani-Tur , Heng Ji

The proliferation of Large Language Models (LLMs) and Intelligent Virtual Agents acting as psychotherapists presents significant opportunities for expanding mental healthcare access. However, their deployment has also been linked to serious…

Computation and Language · Computer Science 2025-09-23 Ian Steenstra , Timothy W. Bickmore

Large language models (LLMs) are being used as ad-hoc therapists. Research suggests that LLMs outperform human counselors when generating a single, isolated empathetic response; however, their session-level behavior remains understudied. In…

Human-Computer Interaction · Computer Science 2025-06-26 Zainab Iftikhar , Sean Ransom , Amy Xiao , Nicole Nugent , Jeff Huang