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The increasing reliance on digital information necessitates advancements in conversational search systems, particularly in terms of information transparency. While prior research in conversational information-seeking has concentrated on…

Information Retrieval · Computer Science 2024-05-07 Weronika Łajewska , Damiano Spina , Johanne Trippas , Krisztian Balog

Advances in machine learning have created new opportunities to develop artificial intelligence (AI)-based clinical decision support systems using past clinical data and improve diagnosis decisions in life-threatening illnesses such breast…

Human-Computer Interaction · Computer Science 2024-12-17 Olya Rezaeian , Onur Asan , Alparslan Emrah Bayrak

Explainability of AI systems is critical for users to take informed actions. Understanding "who" opens the black-box of AI is just as important as opening it. We conduct a mixed-methods study of how two different groups--people with and…

Human-Computer Interaction · Computer Science 2024-03-07 Upol Ehsan , Samir Passi , Q. Vera Liao , Larry Chan , I-Hsiang Lee , Michael Muller , Mark O. Riedl

To facilitate the widespread acceptance of AI systems guiding decision-making in real-world applications, it is key that solutions comprise trustworthy, integrated human-AI systems. Not only in safety-critical applications such as…

Artificial Intelligence · Computer Science 2020-01-16 Florian Buettner , John Piorkowski , Ian McCulloh , Ulli Waltinger

There is general consensus that it is important for artificial intelligence (AI) and machine learning systems to be explainable and/or interpretable. However, there is no general consensus over what is meant by 'explainable' and…

Artificial Intelligence · Computer Science 2018-10-02 Alun Preece , Dan Harborne , Dave Braines , Richard Tomsett , Supriyo Chakraborty

Generative AI (genAI) tools promise productivity gains, yet miscalibrated trust and usage friction still hinder adoption. Moreover, genAI can be exclusionary, failing to adequately support diverse users. One such aspect of diversity is…

Artificial intelligence (AI) based learning assistants and chatbots are increasingly integrated into higher education. While these tools are often evaluated in terms of technical performance, their successful and ethical use also depends on…

Human-Computer Interaction · Computer Science 2025-12-22 Ezgi Dağtekin , Ercan Erkalkan

This paper investigates the prospect of developing human-interpretable, explainable artificial intelligence (AI) systems based on active inference and the free energy principle. We first provide a brief overview of active inference, and in…

Efforts to promote fairness, accountability, and transparency are assumed to be critical in fostering Trust in AI (TAI), but extant literature is frustratingly vague regarding this 'trust'. The lack of exposition on trust itself suggests…

Computers and Society · Computer Science 2022-08-02 Bran Knowles , John T. Richards , Frens Kroeger

AI is increasingly used to scale collective decision-making, but far less attention has been paid to how such systems can support procedural legitimacy, particularly the conditions shaping losers' consent: whether participants who do not…

Human-Computer Interaction · Computer Science 2026-04-08 Suyash Fulay , Prerna Ravi , Emily Kubin , Shrestha Mohanty , Michiel Bakker , Deb Roy

This paper contributes with a pragmatic evaluation framework for explainable Machine Learning (ML) models for clinical decision support. The study revealed a more nuanced role for ML explanation models, when these are pragmatically embedded…

Artificial Intelligence · Computer Science 2022-12-22 Oskar Wysocki , Jessica Katharine Davies , Markel Vigo , Anne Caroline Armstrong , Dónal Landers , Rebecca Lee , André Freitas

Explainable Artificial Intelligence (XAI) is essential for building advanced machine learning-powered applications, especially in critical domains such as medical diagnostics or autonomous driving. Legal, business, and ethical requirements…

Human-Computer Interaction · Computer Science 2024-10-17 Tobias Labarta , Elizaveta Kulicheva , Ronja Froelian , Christian Geißler , Xenia Melman , Julian von Klitzing

As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is…

Human-Computer Interaction · Computer Science 2025-10-09 Lifei Wang , Natalie Friedman , Chengchao Zhu , Zeshu Zhu , S. Joy Mountford

Recent success in Artificial Intelligence (AI) and Machine Learning (ML) allow problem solving automatically without any human intervention. Autonomous approaches can be very convenient. However, in certain domains, e.g., in the medical…

Artificial Intelligence · Computer Science 2021-03-03 Andreas Holzinger , André Carrington , Heimo Müller

Explainability and Safety engender Trust. These require a model to exhibit consistency and reliability. To achieve these, it is necessary to use and analyze data and knowledge with statistical and symbolic AI methods relevant to the AI…

Artificial Intelligence · Computer Science 2023-12-13 Manas Gaur , Amit Sheth

Evaluating the quality of explanations in Explainable Artificial Intelligence (XAI) is to this day a challenging problem, with ongoing debate in the research community. While some advocate for establishing standardized offline metrics,…

Human-Computer Interaction · Computer Science 2024-09-27 Teodor Chiaburu , Frank Haußer , Felix Bießmann

Artificial intelligence (AI) has been clearly established as a technology with the potential to revolutionize fields from healthcare to finance - if developed and deployed responsibly. This is the topic of responsible AI, which emphasizes…

Artificial Intelligence · Computer Science 2023-12-05 Stephanie Baker , Wei Xiang

As artificial intelligence (AI) becomes more integrated into educational environments, how can we ensure that these systems are both understandable and trustworthy? The growing demand for explainability in AI systems is a critical area of…

Computers and Society · Computer Science 2024-10-29 Subhankar Maity , Aniket Deroy

Research in artificial intelligence (AI)-assisted decision-making is experiencing tremendous growth with a constantly rising number of studies evaluating the effect of AI with and without techniques from the field of explainable AI (XAI) on…

Human-Computer Interaction · Computer Science 2022-06-02 Max Schemmer , Patrick Hemmer , Maximilian Nitsche , Niklas Kühl , Michael Vössing

The need for AI systems to provide explanations for their behaviour is now widely recognised as key to their adoption. In this paper, we examine the problem of trustworthy AI and explore what delivering this means in practice, with a focus…

Artificial Intelligence · Computer Science 2022-11-30 Rob Procter , Peter Tolmie , Mark Rouncefield