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Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…

Human-Computer Interaction · Computer Science 2023-04-18 Edward Small , Yueqing Xuan , Danula Hettiachchi , Kacper Sokol

The way users acquire information is undergoing a paradigm shift with the advent of ChatGPT. Unlike conventional search engines, ChatGPT retrieves knowledge from the model itself and generates answers for users. ChatGPT's impressive…

Cryptography and Security · Computer Science 2023-10-06 Xinyue Shen , Zeyuan Chen , Michael Backes , Yang Zhang

Despite recent advances in the field of explainable artificial intelligence systems, a concrete quantitative measure for evaluating the usability of such systems is nonexistent. Ensuring the success of an explanatory interface in…

Human-Computer Interaction · Computer Science 2020-10-26 Byung Hyung Kim , Seunghun Koh , Sejoon Huh , Sungho Jo , Sunghee Choi

Recent works have recognized the need for human-centered perspectives when designing and evaluating human-AI interactions and explainable AI methods. Yet, current approaches fall short at intercepting and managing unexpected user behavior…

Human-Computer Interaction · Computer Science 2022-05-04 Michaela Benk , Raphael Weibel , Andrea Ferrario

Explainability, interpretability and how much they affect human trust in AI systems are ultimately problems of human cognition as much as machine learning, yet the effectiveness of AI recommendations and the trust afforded by end-users are…

Human-Computer Interaction · Computer Science 2022-02-21 Ali Shafti , Victoria Derks , Hannah Kay , A. Aldo Faisal

An AI design framework was developed based on three core principles, namely understandability, trust, and usability. The framework was conceptualized by synthesizing evidence from the literature and by consulting with experts. The initial…

Human-Computer Interaction · Computer Science 2025-08-12 Mohammad Golam Kibria , Lauren Kucirka , Javed Mostafa

As the 5th Generation (5G) mobile networks are bringing about global societal benefits, the design phase for the 6th Generation (6G) has started. 6G will need to enable greater levels of autonomy, improve human machine interfacing, and…

Signal Processing · Electrical Eng. & Systems 2019-11-21 Weisi Guo

As AI systems are increasingly deployed to support decision-making in critical domains, explainability has become a means to enhance the understandability of these outputs and enable users to make more informed and conscious choices.…

Artificial Intelligence · Computer Science 2025-08-15 Maria J. P. Peixoto , Akriti Pandey , Ahsan Zaman , Peter R. Lewis

Recent applications of autonomous agents and robots, such as self-driving cars, scenario-based trainers, exploration robots, and service robots have brought attention to crucial trust-related challenges associated with the current…

Robotics · Computer Science 2022-09-26 Fatai Sado , Chu Kiong Loo , Wei Shiung Liew , Matthias Kerzel , Stefan Wermter

In the context of AI-based decision support systems, explanations can help users to judge when to trust the AI's suggestion, and when to question it. In this way, human oversight can prevent AI errors and biased decision-making. However,…

Human-Computer Interaction · Computer Science 2025-08-12 Laura Spillner , Rachel Ringe , Robert Porzel , Rainer Malaka

Explainable AI provides insight into the "why" for model predictions, offering potential for users to better understand and trust a model, and to recognize and correct AI predictions that are incorrect. Prior research on human and…

Machine Learning · Computer Science 2020-06-22 Yasmeen Alufaisan , Laura R. Marusich , Jonathan Z. Bakdash , Yan Zhou , Murat Kantarcioglu

Explainable Artificial Intelligence (XAI) is a rising field in AI. It aims to produce a demonstrative factor of trust, which for human subjects is achieved through communicative means, which Machine Learning (ML) algorithms cannot solely…

Machine Learning · Computer Science 2021-03-09 Jamie Andrew Duell

We are witnessing the emergence of an AI economy and society where AI technologies are increasingly impacting health care, business, transportation and many aspects of everyday life. Many successes have been reported where AI systems even…

Machine Learning · Computer Science 2022-12-27 D. Petkovic

As AI systems increasingly mediate decisions in domains such as credit scoring and financial forecasting, their lack of transparency and bias raises critical concerns for fairness and public trust. Existing explainable AI (XAI) approaches…

Artificial Intelligence · Computer Science 2026-01-28 Kausik Lakkaraju , Siva Likitha Valluru , Biplav Srivastava

This paper explores the significant impact of AI-based medical devices, including wearables, telemedicine, large language models, and digital twins, on clinical decision support systems. It emphasizes the importance of producing outcomes…

Artificial Intelligence · Computer Science 2024-04-11 Elham Nasarian , Roohallah Alizadehsani , U. Rajendra Acharya , Kwok-Leung Tsui

The explanation dimension of Artificial Intelligence (AI) based system has been a hot topic for the past years. Different communities have raised concerns about the increasing presence of AI in people's everyday tasks and how it can affect…

Human-Computer Interaction · Computer Science 2021-02-23 Juliana Jansen Ferreira , Mateus Monteiro

Despite AI's superhuman performance in a variety of domains, humans are often unwilling to adopt AI systems. The lack of interpretability inherent in many modern AI techniques is believed to be hurting their adoption, as users may not trust…

Artificial Intelligence · Computer Science 2021-11-17 Daehwan Ahn , Abdullah Almaatouq , Monisha Gulabani , Kartik Hosanagar

Explainability has been a challenge in AI for as long as AI has existed. With the recently increased use of AI in society, it has become more important than ever that AI systems would be able to explain the reasoning behind their results…

Artificial Intelligence · Computer Science 2020-09-30 Kary Främling

Evaluating the efficiency of human-AI interactions is challenging, including subjective and objective quality aspects. With the focus on the human experience of the explanations, evaluations of explanation methods have become mostly…

Artificial Intelligence · Computer Science 2024-05-10 Helena Löfström

As the use of interactive AI systems becomes increasingly prevalent in our daily lives, it is crucial to understand how individuals feel when interacting with such systems. In this work, we investigate the comfort level of individuals when…

Human-Computer Interaction · Computer Science 2023-03-01 Yi Ru Wang , Jiafei Duan , Sidharth Talia , Hao Zhu
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