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Conversational AI agents are proliferating, embodying a range of devices such as smart speakers, smart displays, robots, cars, and more. We can envision a future where a personal conversational agent could migrate across different form…

Computers and Society · Computer Science 2021-09-07 Ravi Tejwani , Felipe Moreno , Sooyeon Jeong , Hae Won Park , Cynthia Breazeal

As AI is increasingly being adopted into application solutions, the challenge of supporting interaction with humans is becoming more apparent. Partly this is to support integrated working styles, in which humans and intelligent systems…

Artificial Intelligence · Computer Science 2017-10-02 Maria Fox , Derek Long , Daniele Magazzeni

Conversational AI systems increasingly generate social presence through linguistic fluency, emotional mirroring, and continuity across interactions. While these qualities can support engagement, they also risk relational…

Human-Computer Interaction · Computer Science 2026-05-19 Hector Michael Fried , Robin Hill

Artificial intelligence (AI) has achieved remarkable breakthroughs in a wide range of fields, ranging from speech processing, image classification to drug discovery. This is driven by the explosive growth of data, advances in machine…

Information Theory · Computer Science 2024-10-30 Yuanming Shi , Kai Yang , Tao Jiang , Jun Zhang , Khaled B. Letaief

Artificial intelligent (AI) conversational agents hold a promising future in the field of mental health, especially in helping marginalized communities that lack access to mental health support services. It is tempting to have a 24/7 mental…

Human-Computer Interaction · Computer Science 2025-04-21 Rawan AlMakinah

Conversational AI has become an increasingly prominent and practical application of machine learning. However, existing conversational AI techniques still suffer from various limitations. One such limitation is a lack of well-developed…

Computation and Language · Computer Science 2025-03-25 Junfeng Liu , Christopher Symons , Ranga Raju Vatsavai

Recent works have recognized the need for human-centered perspectives when designing and evaluating human-AI interactions and explainable AI methods. Yet, current approaches fall short at intercepting and managing unexpected user behavior…

Human-Computer Interaction · Computer Science 2022-05-04 Michaela Benk , Raphael Weibel , Andrea Ferrario

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

Vast improvements in natural language understanding and speech recognition have paved the way for conversational interaction with computers. While conversational agents have often been used for short goal-oriented dialog, we know little…

Human-Computer Interaction · Computer Science 2020-08-20 Jessica Van Brummelen , Kevin Weng , Phoebe Lin , Catherine Yeo

Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…

Human-Computer Interaction · Computer Science 2020-11-17 Jasna Petrovic , Mladjan Jovanovic

AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…

Computers and Society · Computer Science 2025-05-07 Karina LaRubbio , Malcolm Grba , Diana Freed

Current societal challenges exceed the capacity of humans operating either alone or collectively. As AI evolves, its role within human collectives will vary from an assistive tool to a participatory member. Humans and AI possess…

Computers and Society · Computer Science 2024-11-26 Hao Cui , Taha Yasseri

This paper explores the growing presence of emotionally responsive artificial intelligence through a critical and interdisciplinary lens. Bringing together the voices of early-career researchers from multiple fields, it explores how AI…

We are living longer in times of the biggest technological revolution humanity had ever seen before. Trying to understand how these two facts interact with each other, or more specifically, trying to maximise the benefits that new…

Human-Computer Interaction · Computer Science 2020-09-15 L. Morillo-Mendez

Conversational agents are systems with a conversational interface that afford interaction in spoken language. These systems are becoming prevalent and are preferred in various contexts and for many users. Despite their increasing success,…

Human-Computer Interaction · Computer Science 2019-02-19 Soodeh Atefi , Mohammad Amin Alipour

The dialogue experience with conversational agents can be greatly enhanced with multimodal and immersive interactions in virtual reality. In this work, we present an open-source architecture with the goal of simplifying the development of…

Artificial Intelligence · Computer Science 2023-08-08 Michele Yin , Gabriel Roccabruna , Abhinav Azad , Giuseppe Riccardi

AI is being increasingly used to aid response efforts to humanitarian emergencies at multiple levels of decision-making. Such AI systems are generally understood to be stand-alone tools for decision support, with ethical assessments,…

Computers and Society · Computer Science 2022-09-23 Joseph Aylett-Bullock , Miguel Luengo-Oroz

The recent surge in AI agents that autonomously communicate, collaborate with humans and use diverse tools has unlocked promising opportunities in various real-world settings. However, a vital aspect remains underexplored: how agents handle…

Machine Learning · Computer Science 2025-11-04 Nabeel Seedat , Jiashuo Liu , Mihaela van der Schaar

Experiential AI is presented as a research agenda in which scientists and artists come together to investigate the entanglements between humans and machines, and an approach to human-machine learning and development where knowledge is…

Computers and Society · Computer Science 2023-06-02 Drew Hemment , Dave Murray-Rust , Vaishak Belle , Ruth Aylett , Matjaz Vidmar , Frank Broz

Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…

Computation and Language · Computer Science 2021-01-01 Yi-Chia Wang , Alexandros Papangelis , Runze Wang , Zhaleh Feizollahi , Gokhan Tur , Robert Kraut