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With software development increasingly reliant on innovative technologies, there is a growing interest in exploring the potential of generative AI tools to streamline processes and enhance productivity. In this scenario, this paper…
The increasing progress in artificial intelligence and respective machine learning technology has fostered the proliferation of chatbots to the point where today they are being embedded into various human-technology interaction tasks. In…
As software systems continue to grow in complexity, testing has become a fundamental part of ensuring the quality and reliability of software products. Yet, software testing is still often perceived, both in industry and academia, as a…
The time pressure associated with software development, among other factors, often leads to a diminished emotional state among developers. However, whether emotions affect perceived productivity remains an open question. This study aims to…
Trends like digital transformation even intensify the already overwhelming mass of information knowledge workers face in their daily life. To counter this, we have been investigating knowledge work and information management support…
Background: Many workers with disabilities face negative stereotypical attitudes, pay gaps, and a lack of respect in the workplace, contributing to substantially lower job satisfaction compared to people without disabilities. Work from home…
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from-home environment. However, we know from our own recent work…
We present evidence from a field experiment across 66 firms and 7,137 knowledge workers. Workers were randomly selected to access a generative AI tool integrated into applications they already used at work for email, meetings, and writing.…
While recent research has explored AI tools' ability to classify the quality of mathematical tasks (arXiv:2603.03512), little is known about their capacity to increase the quality of existing tasks. This study investigated whether AI tools…
The ubiquity of Information and Communication Technologies (ICTs) in work settings has changed the way employees behave. ICTs such as smartphones, email and social media makes employees more connected than has ever been possible. The degree…
Despite a plethora of research dedicated to designing HITs for non-workstations, there is a lack of research looking specifically into workers' perceptions of the suitability of these devices for managing and completing work. In this work,…
As the workforce settles into flexible work arrangements, researchers have focused on the collaborative and psychological consequences of the shift. While nearly a fifth of the world's population is estimated to be neurodivergent, the…
In the shift towards human-centered manufacturing, our two-year longitudinal study investigates the real-world impact of deploying Cognitive Assistants (CAs) in factories. The CAs were designed to facilitate knowledge sharing among factory…
Today, the prominence of data science within organizations has given rise to teams of data science workers collaborating on extracting insights from data, as opposed to individual data scientists working alone. However, we still lack a deep…
Background: Previous research highlights that common misconceptions about developer productivity lead to harmful and inaccurate evaluations of software work, pointing to the need for organizations to differentiate between measures of…
Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper addresses this research problem by reviewing the literature…
Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…
The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress,…
Aiming to help people conduct online research tasks, much research has gone into tools for searching for, collecting, organizing, and synthesizing online information. However, outside of the lab, in-the-wild sensemaking sessions (with data…
With the heightened digitization of the workplace, alongside the rise of remote and hybrid work prompted by the pandemic, there is growing corporate interest in using passive sensing technologies for workplace wellbeing. Existing research…