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This paper surveys evaluation techniques to enhance the trustworthiness and understanding of Large Language Models (LLMs). As reliance on LLMs grows, ensuring their reliability, fairness, and transparency is crucial. We explore algorithmic…

Computation and Language · Computer Science 2024-06-05 Nik Bear Brown

Human evaluation plays a crucial role in Natural Language Processing (NLP) as it assesses the quality and relevance of developed systems, thereby facilitating their enhancement. However, the absence of widely accepted human evaluation…

Computation and Language · Computer Science 2023-10-13 Iva Bojic , Jessica Chen , Si Yuan Chang , Qi Chwen Ong , Shafiq Joty , Josip Car

Software qualities such as usability or reliability are among the strongest determinants of mobile app user satisfaction and constitute a significant portion of online user feedback on software products, making it a valuable source of…

Software Engineering · Computer Science 2025-06-16 Eduard C. Groen , Fabiano Dalpiaz , Martijn van Vliet , Boris Winter , Joerg Doerr , Sjaak Brinkkemper

Generating unbiased summaries in real-world settings such as political perspective summarization remains a crucial application of Large Language Models (LLMs). Yet, existing evaluation frameworks rely on traditional metrics for measuring…

Computation and Language · Computer Science 2025-06-23 Narutatsu Ri , Nicholas Deas , Kathleen McKeown

Large Language Models (LLMs) have made progress in various real-world tasks, which stimulates requirements for the evaluation of LLMs. Existing LLM evaluation methods are mainly supervised signal-based which depends on static datasets and…

Computation and Language · Computer Science 2023-09-11 Jiatong Li , Rui Li , Qi Liu

We introduce MILE-RefHumEval, a reference-free framework for evaluating Large Language Models (LLMs) without ground-truth annotations or evaluator coordination. It leverages an ensemble of independently prompted evaluators guided by a…

Computation and Language · Computer Science 2026-02-11 Nalin Srun , Parisa Rastin , Guénaël Cabanes , Lydia Boudjeloud Assala

Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…

Human-Computer Interaction · Computer Science 2025-12-02 Soubhik Barari , Jarret Angbazo , Natalie Wang , Leah M. Christian , Elizabeth Dean , Zoe Slowinski , Brandon Sepulvado

Large language models (LLMs) can generate persuasive narratives at scale, raising concerns about their potential use in disinformation campaigns. Assessing this risk ultimately requires understanding how readers receive such content. In…

Artificial Intelligence · Computer Science 2026-04-09 Zonghuan Xu , Xiang Zheng , Yutao Wu , Xingjun Ma

Usability evaluations are essential for ensuring that modern interfaces meet user needs, yet traditional heuristic evaluations by human experts can be time-consuming and subjective, especially early in development. This paper investigates…

Software Engineering · Computer Science 2025-12-05 Nolan Platt , Ethan Luchs , Sehrish Nizamani

Recent studies have demonstrated that large language models (LLMs) exhibit significant biases in evaluation tasks, particularly in preferentially rating and favoring self-generated content. However, the extent to which this bias manifests…

Computation and Language · Computer Science 2025-12-09 Yen-Shan Chen , Jing Jin , Peng-Ting Kuo , Chao-Wei Huang , Yun-Nung Chen

In this position paper, we argue that human evaluation of generative large language models (LLMs) should be a multidisciplinary undertaking that draws upon insights from disciplines such as user experience research and human behavioral…

Computation and Language · Computer Science 2024-10-08 Aparna Elangovan , Ling Liu , Lei Xu , Sravan Bodapati , Dan Roth

A number of automatic evaluation metrics have been proposed for natural language generation systems. The most common approach to automatic evaluation is the use of a reference-based metric that compares the model's output with gold-standard…

Computation and Language · Computer Science 2025-01-22 Takumi Ito , Kees van Deemter , Jun Suzuki

Grading is a time-consuming and laborious task that educators must face. It is an important task since it provides feedback signals to learners, and it has been demonstrated that timely feedback improves the learning process. In recent…

Computation and Language · Computer Science 2025-03-25 Germán Capdehourat , Isabel Amigo , Brian Lorenzo , Joaquín Trigo

Recently, the evaluation of Large Language Models has emerged as a popular area of research. The three crucial questions for LLM evaluation are ``what, where, and how to evaluate''. However, the existing research mainly focuses on the first…

Artificial Intelligence · Computer Science 2023-12-19 Yue Zhang , Ming Zhang , Haipeng Yuan , Shichun Liu , Yongyao Shi , Tao Gui , Qi Zhang , Xuanjing Huang

Large Language Models (LLMs) are increasingly used to simulate public opinion and other social phenomena. Most current studies constrain these simulations to multiple-choice or short-answer formats for ease of scoring and comparison, but…

Computation and Language · Computer Science 2026-03-17 Bolei Ma , Yong Cao , Indira Sen , Anna-Carolina Haensch , Frauke Kreuter , Barbara Plank , Daniel Hershcovich

Human feedback is crucial in the interactions between humans and Large Language Models (LLMs). However, existing research primarily focuses on benchmarking LLMs in single-turn dialogues. Even in benchmarks designed for multi-turn dialogues,…

Computation and Language · Computer Science 2025-02-18 Youquan Li , Miao Zheng , Fan Yang , Guosheng Dong , Bin Cui , Weipeng Chen , Zenan Zhou , Wentao Zhang

As large language models (LLMs) continue to advance, accurately and comprehensively evaluating their performance becomes increasingly challenging. Ranking the relative performance of LLMs based on Elo ratings, according to human judgment,…

Computation and Language · Computer Science 2023-11-14 Minghao Wu , Alham Fikri Aji

Large language models (LLMs) excel across many natural language processing tasks but face challenges in domain-specific, analytical tasks such as conducting research surveys. This study introduces ResearchArena, a benchmark designed to…

Artificial Intelligence · Computer Science 2025-09-09 Hao Kang , Chenyan Xiong

Advancements in Large Language Models (LLMs) have increased the performance of different natural language understanding as well as generation tasks. Although LLMs have breached the state-of-the-art performance in various tasks, they often…

Computation and Language · Computer Science 2025-05-28 Charaka Vinayak Kumar , Ashok Urlana , Gopichand Kanumolu , Bala Mallikarjunarao Garlapati , Pruthwik Mishra
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