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With the current progress of Artificial Intelligence (AI) technology and its increasingly broader applications, trust is seen as a required criterion for AI usage, acceptance, and deployment. A robust measurement instrument is essential to…
Over a billion users globally interact with AI systems engineered to mimic human traits. This development raises concerns that anthropomorphism, the attribution of human characteristics to AI, may foster over-reliance and misplaced trust.…
Creating fair AI systems is a complex problem that involves the assessment of context-dependent bias concerns. Existing research and programming libraries express specific concerns as measures of bias that they aim to constrain or mitigate.…
Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…
The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed.…
Artificial intelligence (AI) systems are deployed as collaborators in human decision-making. Yet, evaluation practices focus primarily on model accuracy rather than whether human-AI teams are prepared to collaborate safely and effectively.…
Personality plays a pivotal role in our understanding of human actions and behavior. Today, the applications of personality are widespread, built on the solutions from psychology to infer personality. In software engineering, for instance,…
The advent of large language models (LLMs) has revolutionized natural language processing, enabling the generation of coherent and contextually relevant human-like text. As LLMs increasingly powerconversational agents used by the general…
Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall…
Artificial Intelligence (AI) applications are being used to predict and assess behaviour in multiple domains, such as criminal justice and consumer finance, which directly affect human well-being. However, if AI is to improve people's…
Large language models are often ranked according to their level of alignment with human preferences -- a model is better than other models if its outputs are more frequently preferred by humans. One of the popular ways to elicit human…
Existing benchmarks do not test Large Multimodal Models (LMMs) on their interactive intelligence with human users, which is vital for developing general-purpose AI assistants. We design InterFeedback, an interactive framework, which can be…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
We propose new tools for policy-makers to use when assessing and correcting fairness and bias in AI algorithms. The three tools are: - A new definition of fairness called "controlled fairness" with respect to choices of protected features…
Personality is a psychological factor that reflects people's preferences, which in turn influences their decision-making. We hypothesize that accurate modeling of users' personalities improves recommendation systems' performance. However,…
The growing popularity of AI writing assistants creates exciting opportunities to support diverse writers. This study examines how personality shapes expectations for AI writing companions and how personality-informed design can enhance…
Numerous fairness metrics have been proposed and employed by artificial intelligence (AI) experts to quantitatively measure bias and define fairness in AI models. Recognizing the need to accommodate stakeholders' diverse fairness…
Clinical psychology students frequently report feeling underprepared for the interpersonal demands of therapeutic work, highlighting the need for accessible opportunities to practise core counselling skills before seeing real clients.…
Many assumptions that underpin human concepts of identity do not hold for machine minds that can be copied, edited, or simulated. We argue that there exist many different coherent identity boundaries (e.g.\ instance, model, persona), and…
Sentiment analysis is a well-known natural language processing task that involves identifying the emotional tone or polarity of a given piece of text. With the growth of social media and other online platforms, sentiment analysis has become…