Related papers: Content Moderation Futures
Human content moderators (CMs) routinely review distressing digital content at scale. Beyond exposure, the work context (e.g., workload, team structure, and support) may shape mental health outcomes. We examined a cross sectional…
During major political events, social media platforms encounter increased systemic risks. However, it is still unclear if and how they adjust their moderation practices in response. The Digital Services Act Transparency Database…
Many have criticized the centralized and unaccountable governance of prominent online social platforms, leading to renewed interest in platform governance that incorporates multiple centers of power. Decentralization of power can arise…
Since the emergence of generative AI, creative workers have spoken up about the career-based harms they have experienced arising from this new technology. A common theme in these accounts of harm is that generative AI models are trained on…
With the growth of social media and large language models, content moderation has become crucial. Many existing datasets lack adequate representation of different groups, resulting in unreliable assessments. To tackle this, we propose a…
In many online communities, community leaders (i.e., moderators and administrators) can proactively filter undesired content by requiring posts to be approved before publication. But although many communities adopt post approvals, there has…
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. This reactive paradigm of…
Reddit relies on volunteer moderators to enforce community rules, configure tools, and review flagged content. This labor is substantial, worth millions in unpaid effort, and increasingly hard to sustain as communities grow. While recent…
In order to truly understand how social media might shape online discourses or contribute to societal polarization, we need refined models of platform choice, that is: models that help us understand why users prefer one social media…
Content moderation on a global scale must navigate a complex array of local cultural distinctions, which can hinder effective enforcement. While global policies aim for consistency and broad applicability, they often miss the subtleties of…
The rapid advancement of AI has expanded its capabilities across domains, yet introduced critical technical vulnerabilities, such as algorithmic bias and adversarial sensitivity, that pose significant societal risks, including…
Social media (SM) data provides a vast record of humanity's everyday thoughts, feelings, and actions at a resolution previously unimaginable. Because user behavior on SM is a reflection of events in the real world, researchers have realized…
Traditional social organizations such as those for the management of healthcare are the result of designs that matched well with an operational context considerably different from the one we are experiencing today. The new context reveals…
Effective content moderation in online communities is often a delicate balance between maintaining content quality and fostering user participation. In this paper, we introduce post guidance, a novel approach to community moderation that…
Today's largest technology corporations, especially ones with consumer-facing products such as social media platforms, use a variety of unethical and often outright illegal tactics to maintain their dominance. One tactic that has risen to…
The Digital Services Act (DSA) requires large social media platforms in the EU to provide clear and specific information whenever they remove or restrict access to certain content. These "Statements of Reasons" (SoRs) are collected in the…
Innovation and technology management is an inevitable issue in the high end technological and innovative organizations. Today, most of the innovations are limited with developed countries like USA, Japan and Europe while developing…
Decentralized social media protocols enable users in independent, user-hosted servers (i.e., instances) to interact with each other while they self-govern. This community-based model of social media governance opens up new opportunities for…
In the face of rapidly advancing technologies, evidence of harms they can exacerbate, and insufficient policy to ensure accountability from tech companies, what are HCI opportunities for advancing policymaking of technology? In this paper,…
Generative Artificial Intelligence (AI) tools are increasingly deployed across social media platforms, yet their implications for user behavior and experience remain understudied, particularly regarding two critical dimensions: (1) how AI…