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As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…
Effective communication within universities is crucial for addressing the diverse information needs of students, alumni, and external stakeholders. However, existing chatbot systems often fail to deliver accurate, context-specific…
Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…
We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and decides when to say "I don't know" and escalates…
Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…
Mutation testing has been widely accepted as an approach to guide test case generation or to assess the effectiveness of test suites. Empirical studies have shown that mutants are representative of real faults; yet they also indicated a…
Penetration testing is a vital practice for identifying and mitigating vulnerabilities in cybersecurity systems, but its manual execution is labor-intensive and time-consuming. Existing large language model (LLM)-assisted or automated…
The complexities of chats pose significant challenges for machine translation models. Recognizing the need for a precise evaluation metric to address the issues of chat translation, this study introduces Multidimensional Quality Metrics for…
We present the design, implementation and evaluation of a new cloud-based social chatbot called MyMigrationBot, that is deployed to Facebook. The system asks and answers questions related to user's personality traits and person-job…
In recent times, discussions on social media platforms have increasingly come under scrutiny due to the proliferation of science denial and fake news. Traditional solutions, such as regulatory actions, have been implemented to mitigate the…
We report on experiences with implementing conversational agents in the recruitment domain based on a machine learning (ML) system. Recruitment chatbots mediate communication between job-seekers and recruiters by exposing ML data to…
Multimodal AI is an important step towards building effective tools to leverage multiple modalities in human-AI communication. Building a multimodal document-grounded AI system to interact with long documents remains a challenge. Our work…
With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…
Patients must possess the knowledge necessary to actively participate in their care. We present NoteAid-Chatbot, a conversational AI that promotes patient understanding via a novel 'learning as conversation' framework, built on a…
Large Language Models (LLMs) are increasingly deployed as autonomous agents capable of actions with real-world impacts beyond text generation. While persona-induced biases in text generation are well documented, their effects on agent task…
Advancements in Multimodal Large Language Models (MLLMs) have improved human motion understanding. However, these models remain constrained by their "instruct-only" nature, lacking interactivity and adaptability for diverse analytical…
Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…
The advancement of Large Language Models (LLMs) has led to significant improvements in various service domains, including search, recommendation, and chatbot applications. However, applying state-of-the-art (SOTA) research to industrial…
Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…
Building general-purpose models that can perceive diverse real-world modalities and solve various tasks is an appealing target in artificial intelligence. In this paper, we present ChatBridge, a novel multimodal language model that…