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Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

Model-based mutation testing uses altered test models to derive test cases that are able to reveal whether a modelled fault has been implemented. This requires conformance checking between the original and the mutated model. This paper…

Software Engineering · Computer Science 2012-02-29 Bernhard K. Aichernig , Elisabeth Jöbstl

Enhancing AI systems with efficient communication skills that align with human understanding is crucial for their effective assistance to human users. Proactive initiatives from the system side are needed to discern specific circumstances…

Computation and Language · Computer Science 2023-06-22 Weijie Jack Zhang

Recent technological advances have made it possible to build real-time, interactive spoken dialogue systems for a wide variety of applications. However, when users do not respect the limitations of such systems, performance typically…

Computation and Language · Computer Science 2007-05-23 Diane J. Litman , Shimei Pan

As the wide adoption of intelligent chatbot in human daily life, user demands for such systems evolve from basic task-solving conversations to more casual and friend-like communication. To meet the user needs and build emotional bond with…

Computation and Language · Computer Science 2020-01-06 Danning Zheng , Ruihua Song , Tianran Hu , Hao Fu , Jin Zhou

Mutation testing is a well-established technique for assessing a test suite's quality by injecting artificial faults into production code. In recent years, mutation testing has been extended to machine learning (ML) systems, and deep…

Software Engineering · Computer Science 2021-03-03 Annibale Panichella , Cynthia C. S. Liem

Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging…

Computation and Language · Computer Science 2021-05-04 Kai Sun , Seungwhan Moon , Paul Crook , Stephen Roller , Becka Silvert , Bing Liu , Zhiguang Wang , Honglei Liu , Eunjoon Cho , Claire Cardie

We administer a Turing Test to AI Chatbots. We examine how Chatbots behave in a suite of classic behavioral games that are designed to elicit characteristics such as trust, fairness, risk-aversion, cooperation, \textit{etc.}, as well as how…

Artificial Intelligence · Computer Science 2024-01-02 Qiaozhu Mei , Yutong Xie , Walter Yuan , Matthew O. Jackson

This study investigates the use of Artificial Intelligence (AI)-powered, multi-role chatbots as a means to enhance learning experiences and foster engagement in computer science education. Leveraging a design-based research approach, we…

Artificial Intelligence · Computer Science 2023-08-09 Cassie Chen Cao , Zijian Ding , Jionghao Lin , Frank Hopfgartner

In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…

Computation and Language · Computer Science 2022-02-08 Mattias Wahde , Marco Virgolin

Question-and-answer agents like ChatGPT offer a novel tool for use as a potential honeypot interface in cyber security. By imitating Linux, Mac, and Windows terminal commands and providing an interface for TeamViewer, nmap, and ping, it is…

Cryptography and Security · Computer Science 2023-01-11 Forrest McKee , David Noever

Generative AI models continue to become more powerful. The launch of ChatGPT in November 2022 has ushered in a new era of AI. ChatGPT and other similar chatbots have a range of capabilities, from answering student homework questions to…

Computers and Society · Computer Science 2023-06-14 Yanchen Wang , Lisa Singh

Software development is a complex task that necessitates cooperation among multiple members with diverse skills. Numerous studies used deep learning to improve specific phases in a waterfall model, such as design, coding, and testing.…

Software Engineering · Computer Science 2024-06-06 Chen Qian , Wei Liu , Hongzhang Liu , Nuo Chen , Yufan Dang , Jiahao Li , Cheng Yang , Weize Chen , Yusheng Su , Xin Cong , Juyuan Xu , Dahai Li , Zhiyuan Liu , Maosong Sun

Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…

Human-Computer Interaction · Computer Science 2025-03-05 Jiangbo Yu , Jinhua Zhao , Luis Miranda-Moreno , Matthew Korp

This paper introduces Med-Bot, an AI-powered chatbot designed to provide users with accurate and reliable medical information. Utilizing advanced libraries and frameworks such as PyTorch, Chromadb, Langchain and Autogptq, Med-Bot is built…

Artificial Intelligence · Computer Science 2024-11-15 Ahan Bhatt , Nandan Vaghela

Developing adaptable, extensible, and accurate task bots with minimal or zero human intervention is a significant challenge in dialog research. This thesis examines the obstacles and potential solutions for creating such bots, focusing on…

Computation and Language · Computer Science 2025-08-28 Xiaoying Zhang

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

Pre-trained language models have been successful in many scenarios. However, their usefulness in task-oriented dialogues is limited due to the intrinsic linguistic differences between general text and task-oriented dialogues. Current…

Computation and Language · Computer Science 2024-03-05 Weihao Zeng , Keqing He , Yejie Wang , Dayuan Fu , Weiran Xu

Human evaluation is becoming a necessity to test the performance of Chatbots. However, off-the-shelf settings suffer the severe reliability and replication issues partly because of the extremely high diversity of criteria. It is high time…

Computation and Language · Computer Science 2021-05-25 Hongru Liang , Huaqing Li

Online harms are a growing problem in digital spaces, putting user safety at risk and reducing trust in social media platforms. One of the most persistent forms of harm is hate speech. To address this, we need tools that combine the speed…

Computation and Language · Computer Science 2025-09-03 Paloma Piot , Diego Sánchez , Javier Parapar
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