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Online conversations are often interrupted by trolling, which causes emotional distress and conflict among users. Previous research has focused on moderating harmful content after it has been posted, but ways to manage emotions in real-time…
Social media platforms increasingly employ proactive moderation techniques, such as detecting and curbing toxic and uncivil comments, to prevent the spread of harmful content. Despite these efforts, such approaches are often criticized for…
Anonymity in social media platforms keeps users hidden behind a keyboard. This absolves users of responsibility, allowing them to engage in online rage, hate speech, and other text-based toxicity that harms online well-being. Recent…
In the digital age, hate speech poses a threat to the functioning of social media platforms as spaces for public discourse. Top-down approaches to moderate hate speech encounter difficulties due to conflicts with freedom of expression and…
There is an ongoing debate about how to moderate toxic speech on social media and the impact of content moderation on online discourse. This paper proposes and validates a methodology for measuring the content-moderation-induced distortions…
Cyberbullying and online harassment have serious negative psychological and emotional consequences for the victims, such as decreased life satisfaction, suicidal ideation, self-harming behaviors, depression, anxiety, and others. Most of the…
Cyberbullying, identified as intended and repeated online bullying behavior, has become increasingly prevalent in the past few decades. Despite the significant progress made thus far, the focus of most existing work on cyberbullying…
Online social media has become increasingly popular in recent years due to its ease of access and ability to connect with others. One of social media's main draws is its anonymity, allowing users to share their thoughts and opinions without…
Online social media platforms use automated moderation systems to remove or reduce the visibility of rule-breaking content. While previous work has documented the importance of manual content moderation, the effects of automated content…
The proliferation of harmful and offensive content is a problem that many online platforms face today. One of the most common approaches for moderating offensive content online is via the identification and removal after it has been posted,…
Growing evidence shows that proactive content moderation supported by AI can help improve online discourse. However, we know little about designing these systems, how design impacts efficacy and user experience, and how people perceive…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help…
The 21st century has redefined the way we communicate, our concept of individual and group privacy, and the dynamics of acceptable behavioral norms. The messaging dynamics on Twitter, an internet social network, has opened new ways/modes of…
Trolling in online communities typically involves disruptive behaviors such as provoking anger and manipulating discussions, leading to a polarized atmosphere and emotional distress. Robust moderation is essential for mitigating these…
The rise of misinformation and fake news in online political discourse poses significant challenges to democratic processes and public engagement. While debunking efforts aim to counteract misinformation and foster fact-based dialogue,…
Online toxic attacks, such as harassment, trolling, and hate speech have been linked to an increase in offline violence and negative psychological effects on victims. In this paper, we studied the impact of toxicity on users' online…
Quantifying how individuals react to social influence is crucial for tackling collective political behavior online. While many studies of opinion in public forums focus on social feedback, they often overlook the potential for human…
Online trolls increase social costs and cause psychological damage to individuals. With the proliferation of automated accounts making use of bots for trolling, it is difficult for targeted individual users to handle the situation both…
Online harassment and abusive language continue to be a growing concern on social media platforms. In this study, we explore the power of group dynamics to shape the toxicity of Twitter conversations. First, we examine how the presence of…
Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of…