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We describe a co-design approach to design the online WebSoKeyTo used to design AAC. This co-design was carried out between a team of therapists and a team of human-computer interaction researchers. Our approach begins with the use and…
AI for supporting designers needs to be rethought. It should aim to cooperate, not automate, by supporting and leveraging the creativity and problem-solving of designers. The challenge for such AI is how to infer designers' goals and then…
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…
Negotiation is a complex social interaction that encapsulates emotional encounters in human decision-making. Virtual agents that can negotiate with humans are useful in pedagogy and conversational AI. To advance the development of such…
Mainstream creativity support design prioritizes compliant AI for seamless writing interactions, but concerns over inappropriate AI reliance highlight the need for designs fostering reflection on balanced AI and non-AI resource use.…
Video conferencing meetings are more effective when they are inclusive, but inclusion often hinges on meeting leaders' and/or co-facilitators' practices. AI systems can be designed to improve meeting inclusion at scale by moderating…
The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…
Relationship-centered care relies on trust and meaningful connection. As AI enters clinical settings, we must ask not just what it can do, but how it should be positioned to support these values. We examine a "middle, not top" approach…
This study examines the role of vagueness in the design process and its strategic management for the effective human-AI interaction. While vagueness in the generation of design ideas promotes diverse interpretations and prevents fixation,…
What does it mean to fall in love with something we know is virtual? The proliferation of conversational AI enables users to create customizable companions, fostering new intimate relationships that, while virtual, are perceived as…
Creative design is a nonlinear process where designers generate diverse ideas in the pursuit of an open-ended goal and converge towards consensus through iterative remixing. In contrast, AI-powered design tools often employ a linear…
Human-centered AI (HCAI) is a design philosophy that advocates prioritizing humans in designing, developing, and deploying intelligent systems, aiming to maximize the benefits of AI to humans and avoid potential adverse impacts. While HCAI…
Connectivist MOOCs (cMOOCs) rely on learner-driven interaction, yet their intentionally light facilitation makes it difficult to design generative AI participation that is both scalable and educationally productive. This design-based…
Human-AI collaboration is evolving from a tool-based perspective to a partnership model where AI systems complement and enhance human capabilities. Traditional approaches often limit AI to a supportive role, missing the potential for…
Understanding the dynamics of human-AI interaction in question answering is crucial for enhancing collaborative efficiency. Extending from our initial formative study, which revealed challenges in human utilization of conversational AI…
While AI shows promise for enhancing the efficiency of qualitative analysis, the unique human-AI interaction resulting from varied coding strategies makes it challenging to develop a trustworthy AI-assisted qualitative coding system (AIQCs)…
AI accessibility tools have mostly been designed for individual use, helping one person overcome a specific functional barrier. But for many people with disabilities, complex tasks are accomplished through collaboration with others who…
The traditional user-centered design process can hardly keep up with the ever faster technical development and increasingly diverse user preferences. As a solution, we propose to augment the tried-and-tested approach of conducting user…
Coordination is a key problem for addressing goal-action gaps in many human endeavors. We define interpersonal coordination as a type of communicative action characterized by low interpersonal belief and goal conflict. Such situations are…
As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is…