Related papers: Intent Recognition and Out-of-Scope Detection usin…

Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics and neglect of underlying semantic structures. To address…

Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this…

Chat interfaces for intelligent tutoring systems (ITSs) enable interactivity and flexibility. However, when students interact with chat interfaces, they expect dialogue-driven navigation from the system and can express frustration and…

In this paper, we present a method for correcting automatic speech recognition (ASR) errors using a finite state transducer (FST) intent recognition framework. Intent recognition is a powerful technique for dialog flow management in…

Few-shot Multi-label Intent Detection (MID) is crucial for dialogue systems, aiming to detect multiple intents of utterances in low-resource dialogue domains. Previous studies focus on a two-stage pipeline. They first learn representations…

The semantic understanding of natural dialogues composes of several parts. Some of them, like intent classification and entity detection, have a crucial role in deciding the next steps in handling user input. Handling each task as an…

Large language models (LLMs) have been used for diverse tasks in natural language processing (NLP), yet remain under-explored for task-oriented dialogue systems (TODS), especially for end-to-end TODS. We present InstructTODS, a novel…

Modern Large Language Models (LLMs) exhibit impressive zero-shot and few-shot generalization capabilities across complex natural language tasks, enabling their widespread use as virtual assistants for diverse applications such as…

Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in…

Task-oriented dialogue (TOD) systems enable users to achieve their goals through natural language interactions. Traditionally, these systems have relied on turn-level manually annotated metadata, such as dialogue states and policy…

Large language models (LLMs) have demonstrated the potential to mimic human social intelligence. However, most studies focus on simplistic and static self-report or performance-based tests, which limits the depth and validity of the…

The rapid evolution of LLMs represents an impactful paradigm shift in digital interaction and content engagement. While they encode vast amounts of human-generated knowledge and excel in processing diverse data types, they often face the…

Large Language Models (LLMs) have developed rapidly and are widely applied to both general-purpose and professional tasks to assist human users. However, they still struggle to comprehend and respond to the true user needs when intentions…

A common problem for agents operating in real-world environments is that the response of an environment to their actions may be non-deterministic and observed through noise. This renders environmental state and progress towards completing a…

Modern spoken language understanding (SLU) systems rely on sophisticated semantic notions revealed in single utterances to detect intents and slots. However, they lack the capability of modeling multi-turn dynamics within a dialogue…

Unknown intent detection aims to identify the out-of-distribution (OOD) utterance whose intent has never appeared in the training set. In this paper, we propose using energy scores for this task as the energy score is theoretically aligned…

Log data can reveal valuable information about how users interact with Web search services, what they want, and how satisfied they are. However, analyzing user intents in log data is not easy, especially for emerging forms of Web search…

Large language models (LLMs) are increasingly being used to generate comprehensive, knowledge-intensive reports. However, while these models are trained on diverse academic papers and reports, they are not exposed to the reasoning processes…

In many real-world settings, machine learning models need to identify user inputs that are out-of-domain (OOD) so as to avoid performing wrong actions. This work focuses on a challenging case of OOD detection, where no labels for in-domain…

Recent advances in large language models (LLMs) have opened new possibilities for automated reasoning and decision-making in wireless networks. However, applying LLMs to wireless communications presents challenges such as limited capability…