Related papers: Intent Recognition and Out-of-Scope Detection usin…
Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries…
Although Large Language Models (LLMs) can generate coherent text, they often struggle to recognise user intent behind queries. In contrast, Natural Language Understanding (NLU) models interpret the purpose and key information of user input…
Task-oriented dialogue (TOD) systems facilitate users in executing various activities via multi-turn dialogues, but Large Language Models (LLMs) often struggle to comprehend these intricate contexts. In this study, we propose a novel…
What if large language models could not only infer human mindsets but also expose every blind spot in team dialogue such as discrepancies in the team members' joint understanding? We present a novel, two-step framework that leverages large…
AI Agents rely on Large Language Models (LLMs) and Multimodal-LLMs (MLLMs) to perform interpretation and inference in text and image tasks without post-training, where LLMs and MLLMs play the most critical role and determine the initial…
Intent detection, a critical component in task-oriented dialogue (TOD) systems, faces significant challenges in adapting to the rapid influx of integrable tools with complex interrelationships. Existing approaches, such as zero-shot…
The ability to detect Out-of-Domain (OOD) inputs has been a critical requirement in many real-world NLP applications. For example, intent classification in dialogue systems. The reason is that the inclusion of unsupported OOD inputs may…
Detecting out-of-scope user utterances is essential for task-oriented dialogues and intent classification. Current methodologies face difficulties with the unpredictable distribution of outliers and often rely on assumptions about data…
The rapidly growing market demand for automatic dialogue agents capable of goal-oriented behavior has caused many tech-industry leaders to invest considerable efforts into task-oriented dialog systems. The success of these systems is highly…
Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express…
Customer service chatbots are conversational systems designed to provide information to customers about products/services offered by different companies. Particularly, intent recognition is one of the core components in the natural language…
Large language models (LLMs) have emerged as powerful and general solutions to many natural language tasks. However, many of the most important applications of language generation are interactive, where an agent has to talk to a person to…
Improving the effectiveness of human-robot interaction requires social robots to accurately infer human goals through robust intention understanding. This challenge is particularly critical in multimodal settings, where agents must…
Human intention-based systems enable robots to perceive and interpret user actions to interact with humans and adapt to their behavior proactively. Therefore, intention prediction is pivotal in creating a natural interaction with social…
Identifying user intents from natural language utterances is a crucial step in conversational systems that has been extensively studied as a supervised classification problem. However, in practice, new intents emerge after deploying an…
Recently, data-driven task-oriented dialogue systems have achieved promising performance in English. However, developing dialogue systems that support low-resource languages remains a long-standing challenge due to the absence of…
Agent assistance during human-human customer support spoken interactions requires triggering workflows based on the caller's intent (reason for call). Timeliness of prediction is essential for a good user experience. The goal is for a…
Traditionally, offline datasets have been used to evaluate task-oriented dialogue (TOD) models. These datasets lack context awareness, making them suboptimal benchmarks for conversational systems. In contrast, user-agents, which are…
Recognizing speaker intent in long audio dialogues among speakers has a wide range of applications, but is a non-trivial AI task due to complex inter-dependencies in speaker utterances and scarce annotated data. To address these challenges,…
Traditional intent classification models are based on a pre-defined intent set and only recognize limited in-domain (IND) intent classes. But users may input out-of-domain (OOD) queries in a practical dialogue system. Such OOD queries can…