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While improving neural dialogue agents' factual accuracy is the object of much research, another important aspect of communication, less studied in the setting of neural dialogue, is transparency about ignorance. In this work, we analyze to…
Animated avatars, which look and talk like humans, are iconic visions of the future of AI-powered systems. Through many sci-fi movies we are acquainted with the idea of speaking to such virtual personalities as if they were humans. Today,…
Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them…
Current works in the generation of personalized dialogue primarily contribute to the agent presenting a consistent personality and driving a more informative response. However, we found that the generated responses from most previous models…
We propose TuringAdvice, a new challenge task and dataset for language understanding models. Given a written situation that a real person is currently facing, a model must generate helpful advice in natural language. Our evaluation…
Knowing how to end and resume conversations over time is a natural part of communication, allowing for discussions to span weeks, months, or years. The duration of gaps between conversations dictates which topics are relevant and which…
Building robust and general dialogue models for spoken conversations is challenging due to the gap in distributions of spoken and written data. This paper presents our approach to build generalized models for the Knowledge-grounded…
Forecasting future events is a fundamental capability for general-purpose systems that plan or act across different levels of abstraction. Yet, evaluating whether a forecast is "correct" remains challenging due to the inherent uncertainty…
We propose a flexible probabilistic model for predicting turn-taking patterns in group conversations based solely on individual characteristics and past speaking behavior. Many models of conversation dynamics cannot yield insights that…
The assessment of advanced generative large language models (LLMs) poses a significant challenge, given their heightened complexity in recent developments. Furthermore, evaluating the performance of LLM-based applications in various…
Automatic evaluation of language generation systems is a well-studied problem in Natural Language Processing. While novel metrics are proposed every year, a few popular metrics remain as the de facto metrics to evaluate tasks such as image…
In this paper, we describe a set of metrics for the evaluation of different dialogue management strategies in an implemented real-time spoken language system. The set of metrics we propose offers useful insights in evaluating how particular…
There are many settings where it is useful to predict and explain the success or failure of a dialogue. Circumplex theory from psychology models the social orientations (e.g., Warm-Agreeable, Arrogant-Calculating) of conversation…
Surveys and interviews are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. Recently, various domains have begun to…
This paper addresses debiasing in news editing and evaluates the effectiveness of conversational Large Language Models in this task. We designed an evaluation checklist tailored to news editors' perspectives, obtained generated texts from…
Advances in machine intelligence have enabled conversational interfaces that have the potential to radically change the way humans interact with machines. However, even with the progress in the abilities of these agents, there remain…
The development of sophisticated artificial intelligence (AI) conversational agents based on large language models raises important questions about the relationship between human norms, values, and practices and AI design and performance.…
Free-standing social conversations constitute a yet underexplored setting for human behavior forecasting. While the task of predicting pedestrian trajectories has received much recent attention, an intrinsic difference between these…
AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…
Advances in deep learning systems have allowed large models to match or surpass human accuracy on a number of skills such as image classification, basic programming, and standardized test taking. As the performance of the most capable…