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Being able to provide explanations for a model's decision has become a central requirement for the development, deployment, and adoption of machine learning models. However, we are yet to understand what explanation methods can and cannot…

Machine Learning · Computer Science 2023-05-16 Amir-Hossein Karimi , Krikamol Muandet , Simon Kornblith , Bernhard Schölkopf , Been Kim

Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users'…

Human-Computer Interaction · Computer Science 2025-02-04 Kathrin Wardatzky , Oana Inel , Luca Rossetto , Abraham Bernstein

In order to engender trust in AI, humans must understand what an AI system is trying to achieve, and why. To overcome this problem, the underlying AI process must produce justifications and explanations that are both transparent and…

Artificial Intelligence · Computer Science 2018-10-16 Rita Borgo , Michael Cashmore , Daniele Magazzeni

One of the motivations for explainable AI is to allow humans to make better and more informed decisions regarding the use and deployment of AI models. But careful evaluations are needed to assess whether this expectation has been fulfilled.…

Artificial Intelligence · Computer Science 2023-12-12 Shawn Im , Jacob Andreas , Yilun Zhou

Despite the potential impact of explanations on decision making, there is a lack of research on quantifying their effect on users' choices. This paper presents an experimental protocol for measuring the degree to which positively or…

Human-Computer Interaction · Computer Science 2023-03-17 Krisztian Balog , Filip Radlinski , Andrey Petrov

In the context of AI-based decision support systems, explanations can help users to judge when to trust the AI's suggestion, and when to question it. In this way, human oversight can prevent AI errors and biased decision-making. However,…

Human-Computer Interaction · Computer Science 2025-08-12 Laura Spillner , Rachel Ringe , Robert Porzel , Rainer Malaka

Artificial intelligence explanations can make complex predictive models more comprehensible. To be effective, however, they should anticipate and mitigate possible misinterpretations, e.g., arising when users infer incorrect information…

Human-Computer Interaction · Computer Science 2025-08-06 Yueqing Xuan , Kacper Sokol , Mark Sanderson , Jeffrey Chan

In most conversations about explanation and AI, the recipient of the explanation (the explainee) is suspiciously absent, despite the problem being ultimately communicative in nature. We pose the problem `explaining AI systems' in terms of a…

Computation and Language · Computer Science 2023-05-23 Dylan Cope , Peter McBurney

Explanations of an AI's function can assist human decision-makers, but the most useful explanation depends on the decision's context, referred to as the downstream task. User studies are necessary to determine the best explanations for each…

Human-Computer Interaction · Computer Science 2024-09-20 Eura Nofshin , Esther Brown , Brian Lim , Weiwei Pan , Finale Doshi-Velez

Machine learning models that offer excellent predictive performance often lack the interpretability necessary to support integrated human machine decision-making. In clinical medicine and other high-risk settings, domain experts may be…

Machine Learning · Computer Science 2021-04-19 Zach Wood-Doughty , Isabel Cachola , Mark Dredze

Statistical modeling is a powerful tool for developing and testing theories by way of causal explanation, prediction, and description. In many disciplines there is near-exclusive use of statistical modeling for causal explanation and the…

Methodology · Statistics 2011-01-06 Galit Shmueli

Transparency and explainability are important features that responsible autonomous vehicles should possess, particularly when interacting with humans, and causal reasoning offers a strong basis to provide these qualities. However, even if…

Artificial Intelligence · Computer Science 2025-11-18 Rhys Howard , Nick Hawes , Lars Kunze

Interpretable Machine Learning (IML) has become increasingly important in many real-world applications, such as autonomous cars and medical diagnosis, where explanations are significantly preferred to help people better understand how…

Machine Learning · Computer Science 2019-08-19 Fan Yang , Mengnan Du , Xia Hu

Explainable artificial intelligence (XAI) is concerned with producing explanations indicating the inner workings of models. For a Rashomon set of similarly performing models, explanations provide a way of disambiguating the behavior of…

Artificial Intelligence · Computer Science 2026-01-14 Kaivalya Rawal , Eoin Delaney , Zihao Fu , Sandra Wachter , Chris Russell

Explainability remains a critical challenge in artificial intelligence (AI) systems, particularly in high stakes domains such as healthcare, finance, and decision support, where users must understand and trust automated reasoning.…

Human-Computer Interaction · Computer Science 2025-08-05 Rukshani Somarathna , Madhawa Perera , Tom Gedeon , Matt Adcock

Explainable AI (XAI) methods identify which features are relevant to a model's predictions but often fail to clarify why certain decisions are made. In this work, we present a novel method that integrates causality with argument-based…

Artificial Intelligence · Computer Science 2026-05-22 Henry Salgado , Meagan R. Kendall , Martine Ceberio

Recent XAI studies have investigated what constitutes a \textit{good} explanation in AI-assisted decision-making. Despite the widely accepted human-friendly properties of explanations, such as contrastive and selective, existing studies…

Computers and Society · Computer Science 2025-05-05 Yongsu Ahn , Yu-Ru Lin , Malihe Alikhani , Eunjeong Cheon

When predictive models are used to support complex and important decisions, the ability to explain a model's reasoning can increase trust, expose hidden biases, and reduce vulnerability to adversarial attacks. However, attempts at…

Machine Learning · Computer Science 2019-07-11 Dimitris Bertsimas , Arthur Delarue , Patrick Jaillet , Sebastien Martin

Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical…

Machine Learning · Computer Science 2026-05-21 Sven Kruschel , Julian Rosenberger , Lasse Bohlen , Mathias Kraus , Patrick Zschech

As AI becomes an integral part of our lives, the development of explainable AI, embodied in the decision-making process of an AI or robotic agent, becomes imperative. For a robotic teammate, the ability to generate explanations to justify…

Artificial Intelligence · Computer Science 2020-09-01 Mehrdad Zakershahrak , Ze Gong , Nikhillesh Sadassivam , Yu Zhang