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Despite the growing body of work in interpretable machine learning, it remains unclear how to evaluate different explainability methods without resorting to qualitative assessment and user-studies. While interpretability is an inherently…

Machine Learning · Computer Science 2020-07-16 An-phi Nguyen , María Rodríguez Martínez

Explainable recommendation has shown its great advantages for improving recommendation persuasiveness, user satisfaction, system transparency, among others. A fundamental problem of explainable recommendation is how to evaluate the…

Information Retrieval · Computer Science 2022-02-15 Xu Chen , Yongfeng Zhang , Ji-Rong Wen

Large Language Models (LLMs) can produce verbalized self-explanations, yet prior studies suggest that such rationales may not reliably reflect the model's true decision process. We ask whether these explanations nevertheless help users…

Computation and Language · Computer Science 2026-01-08 Pingjun Hong , Benjamin Roth

Research in artificial intelligence (AI)-assisted decision-making is experiencing tremendous growth with a constantly rising number of studies evaluating the effect of AI with and without techniques from the field of explainable AI (XAI) on…

Human-Computer Interaction · Computer Science 2022-06-02 Max Schemmer , Patrick Hemmer , Maximilian Nitsche , Niklas Kühl , Michael Vössing

Explainable components in XAI algorithms often come from a familiar set of models, such as linear models or decision trees. We formulate an approach where the type of explanation produced is guided by a specification. Specifications are…

Machine Learning · Computer Science 2020-12-15 Harish Naik , György Turán

A growing literature on human-AI decision-making investigates strategies for combining human judgment with statistical models to improve decision-making. Research in this area often evaluates proposed improvements to models, interfaces, or…

Computers and Society · Computer Science 2023-05-29 Luke Guerdan , Amanda Coston , Zhiwei Steven Wu , Kenneth Holstein

Explanation is key to people having confidence in high-stakes AI systems. However, machine-learning-based systems -- which account for almost all current AI -- can't explain because they are usually black boxes. The explainable AI (XAI)…

Artificial Intelligence · Computer Science 2024-09-30 Sergei Nirenburg , Marjorie McShane , Kenneth W. Goodman , Sanjay Oruganti

Explainable AI (XAI) techniques are increasingly important for the validation and responsible use of modern deep learning models, but are difficult to evaluate due to the lack of good ground-truth to compare against. We propose a framework…

Artificial Intelligence · Computer Science 2026-05-19 Amritpal Singh , Andrey Barsky , Mohamed Ali Souibgui , Ernest Valveny , Dimosthenis Karatzas

We argue that an explainable artificial intelligence must possess a rationale for its decisions, be able to infer the purpose of observed behaviour, and be able to explain its decisions in the context of what its audience understands and…

Artificial Intelligence · Computer Science 2021-04-26 Michael Timothy Bennett , Yoshihiro Maruyama

We grapple with the question: How, for whom and why should explainable artificial intelligence (XAI) aim to support the user goal of agency? In particular, we analyze the relationship between agency and explanations through a user-centric…

Human-Computer Interaction · Computer Science 2023-12-07 Iyadunni Adenuga , Jonathan Dodge

Current Explainable AI (ExAI) methods, especially in the NLP field, are conducted on various datasets by employing different metrics to evaluate several aspects. The lack of a common evaluation framework is hindering the progress tracking…

Computation and Language · Computer Science 2022-10-14 Julia El Zini , Mohamad Mansour , Basel Mousi , Mariette Awad

Effective communication is essential in collaborative tasks, so AI-equipped robots working alongside humans need to be able to explain their behaviour in order to cooperate effectively and earn trust. We analyse and classify communications…

Human-Computer Interaction · Computer Science 2024-11-20 Marc Roig Vilamala , Jack Furby , Julian de Gortari Briseno , Mani Srivastava , Alun Preece , Carolina Fuentes Toro

The question addressed in this paper is: If we present to a user an AI system that explains how it works, how do we know whether the explanation works and the user has achieved a pragmatic understanding of the AI? In other words, how do we…

Artificial Intelligence · Computer Science 2019-02-04 Robert R. Hoffman , Shane T. Mueller , Gary Klein , Jordan Litman

Artificial Intelligence models are becoming increasingly more powerful and accurate, supporting or even replacing humans' decision making. But with increased power and accuracy also comes higher complexity, making it hard for users to…

Artificial Intelligence · Computer Science 2019-07-10 Vivian S. Silva , André Freitas , Siegfried Handschuh

In this paper, we offer a guide for researchers on evaluating reasoning in language models, building the case that reasoning should be assessed through evidence of adaptive, multi-step search rather than final-answer accuracy alone. Under…

Artificial Intelligence · Computer Science 2026-05-05 Munachiso Samuel Nwadike , Zangir Iklassov , Kareem Ali , Rifo Genadi , Kentaro Inui

We examine how users perceive the limitations of an AI system when it encounters a task that it cannot perform perfectly and whether providing explanations alongside its answers aids users in constructing an appropriate mental model of the…

Computation and Language · Computer Science 2025-06-24 Judith Sieker , Simeon Junker , Ronja Utescher , Nazia Attari , Heiko Wersing , Hendrik Buschmeier , Sina Zarrieß

One long-term goal of machine learning research is to produce methods that are applicable to reasoning and natural language, in particular building an intelligent dialogue agent. To measure progress towards that goal, we argue for the…

Artificial Intelligence · Computer Science 2016-01-01 Jason Weston , Antoine Bordes , Sumit Chopra , Alexander M. Rush , Bart van Merriënboer , Armand Joulin , Tomas Mikolov

Explainable Artificial Intelligence (XAI) has become critical in enhancing the transparency and trustworthiness of AI systems, especially as these systems are increasingly deployed in high-stakes domains such as healthcare and finance.…

Symbolic Computation · Computer Science 2024-08-13 Shengxin Hong , Xiuyi Fan

Predictive Process Monitoring (PPM) often uses deep learning models to predict the future behavior of ongoing processes, such as predicting process outcomes. While these models achieve high accuracy, their lack of interpretability…

Artificial Intelligence · Computer Science 2025-06-23 Soobin Chae , Suhwan Lee , Hanna Hauptmann , Hajo A. Reijers , Xixi Lu

Deploying AI systems in public institutions can have far-reaching consequences for many people, making it a matter of public interest. Providing opportunities for stakeholders to come together, understand these systems, and debate their…

Human-Computer Interaction · Computer Science 2025-04-24 Timothée Schmude , Laura Koesten , Torsten Möller , Sebastian Tschiatschek
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