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Review summarization is a non-trivial task that aims to summarize the main idea of the product review in the E-commerce website. Different from the document summary which only needs to focus on the main facts described in the document,…

Computation and Language · Computer Science 2023-01-30 Xin Cheng , Shen Gao , Yuchi Zhang , Yongliang Wang , Xiuying Chen , Mingzhe Li , Dongyan Zhao , Rui Yan

People from different social and demographic groups express diverse perspectives and conflicting opinions on a broad set of topics such as product reviews, healthcare, law, and politics. A fair summary should provide a comprehensive…

Computation and Language · Computer Science 2024-04-02 Yusen Zhang , Nan Zhang , Yixin Liu , Alexander Fabbri , Junru Liu , Ryo Kamoi , Xiaoxin Lu , Caiming Xiong , Jieyu Zhao , Dragomir Radev , Kathleen McKeown , Rui Zhang

We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome the limitations of current solutions, including the absence…

Computation and Language · Computer Science 2024-05-14 Sandeep Sricharan Mukku , Manan Soni , Jitenkumar Rana , Chetan Aggarwal , Promod Yenigalla , Rashmi Patange , Shyam Mohan

Community Question Answering (CQA) forums such as Stack Overflow and Yahoo! Answers contain a rich resource of answers to a wide range of questions. Each question thread can receive a large number of answers with different perspectives. The…

Computation and Language · Computer Science 2021-04-20 Alexander R. Fabbri , Xiaojian Wu , Srini Iyer , Mona Diab

Acquiring accurate summarization and sentiment from user reviews is an essential component of modern e-commerce platforms. Review summarization aims at generating a concise summary that describes the key opinions and sentiment of a review,…

Computation and Language · Computer Science 2021-02-03 Hou Pong Chan , Wang Chen , Irwin King

This paper introduces a novel variant of video summarization, namely building a summary that depends on the particular aspect of a video the viewer focuses on. We refer to this as $\textit{viewpoint}$. To infer what the desired…

Computer Vision and Pattern Recognition · Computer Science 2018-04-11 Atsushi Kanehira , Luc Van Gool , Yoshitaka Ushiku , Tatsuya Harada

The ever-increasing volume of digital information necessitates efficient methods for users to extract key insights from lengthy documents. Aspect-based summarization offers a targeted approach, generating summaries focused on specific…

Computation and Language · Computer Science 2024-08-06 Ankan Mullick , Sombit Bose , Rounak Saha , Ayan Kumar Bhowmick , Aditya Vempaty , Pawan Goyal , Niloy Ganguly , Prasenjit Dey , Ravi Kokku

We present our approach to the PerAnsSumm Shared Task, which involves perspective span identification and perspective-aware summarization in community question-answering (CQA) threads. For span identification, we adopt ensemble learning…

Computation and Language · Computer Science 2025-11-26 Kristin Qi , Youxiang Zhu , Xiaohui Liang

Controllable summarization allows users to generate customized summaries with specified attributes. However, due to the lack of designated annotations of controlled summaries, existing works have to craft pseudo datasets by adapting generic…

Computation and Language · Computer Science 2023-06-08 Yusen Zhang , Yang Liu , Ziyi Yang , Yuwei Fang , Yulong Chen , Dragomir Radev , Chenguang Zhu , Michael Zeng , Rui Zhang

It is time-consuming to find the best product among many similar alternatives. Comparative sentences can help to contrast one item from others in a way that highlights important features of an item that stand out. Given reviews of one or…

Computation and Language · Computer Science 2023-07-25 Jessica Echterhoff , An Yan , Julian McAuley

Although latent factor models (e.g., matrix factorization) achieve good accuracy in rating prediction, they suffer from several problems including cold-start, non-transparency, and suboptimal recommendation for local users or items. In this…

Information Retrieval · Computer Science 2018-02-23 Zhiyong Cheng , Ying Ding , Lei Zhu , Mohan Kankanhalli

Products reviews are one of the major resources to determine the public sentiment. The existing literature on reviews sentiment analysis mainly utilizes supervised paradigm, which needs labeled data to be trained on and suffers from…

Computation and Language · Computer Science 2017-05-30 Murtadha Talib AL-Sharuee , Fei Liu , Mahardhika Pratama

Scientific peer review is essential for the quality of academic publications. However, the increasing number of paper submissions to conferences has strained the reviewing process. This surge poses a burden on area chairs who have to…

Computation and Language · Computer Science 2024-06-12 Maxime Darrin , Ines Arous , Pablo Piantanida , Jackie CK Cheung

Due to the exponential growth of information and the need for efficient information consumption the task of summarization has gained paramount importance. Evaluating summarization accurately and objectively presents significant challenges,…

Computation and Language · Computer Science 2024-12-31 Dong Yuan , Eti Rastogi , Fen Zhao , Sagar Goyal , Gautam Naik , Sree Prasanna Rajagopal

Online product reviews contain rich but noisy signals that overwhelm users and hinder effective decision-making. Existing LLM-based summarizers remain generic and fail to account for individual preferences, limiting their practical utility.…

Computation and Language · Computer Science 2025-12-15 Yuming Feng , Xinrui Jiang

Customer reviews usually contain much information about one's online shopping experience. While positive reviews are beneficial to the stores, negative ones will largely influence consumers' decision and may lead to a decline in sales.…

Computation and Language · Computer Science 2022-09-21 Bo Chen , Jiayi Liu , Mieradilijiang Maimaiti , Xing Gao , Ji Zhang

Recent progress in large language models (LLMs) has enabled the automated processing of lengthy documents even without supervised training on a task-specific dataset. Yet, their zero-shot performance in complex tasks as opposed to…

Computation and Language · Computer Science 2025-11-12 WonJin Yoon , Boyu Ren , Spencer Thomas , Chanhwi Kim , Guergana Savova , Mei-Hua Hall , Timothy Miller

Existing summarization systems mostly generate summaries purely relying on the content of the source document. However, even for humans, we usually need some references or exemplars to help us fully understand the source document and write…

Computation and Language · Computer Science 2021-12-14 Chenxin An , Ming Zhong , Zhichao Geng , Jianqiang Yang , Xipeng Qiu

Document summarization is a task to shorten texts into concise and informative summaries. This paper introduces a novel dataset designed for summarizing multiple scientific articles into a section of a survey. Our contributions are: (1)…

Key point analysis is the task of extracting a set of concise and high-level statements from a given collection of arguments, representing the gist of these arguments. This paper presents our proposed approach to the Key Point Analysis…