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Usability describes quality attributes of application user interfaces that determine how effectively users can interact with them. Traditional usability evaluation methods require considerable expertise and resources, which can be…

Software Engineering · Computer Science 2026-04-29 Sebastian Lubos , Alexander Felfernig , Damian Garber , Viet-Man Le , Manuel Henrich

Online education platforms have experienced explosive growth over the past decade, generating massive volumes of user-generated content in the form of reviews, ratings, and behavioral logs. These heterogeneous signals provide unprecedented…

Graphics · Computer Science 2026-04-14 Arman Bekov , Azamat Nurgali

Large language models (LLMs) are increasingly used to support question answering and decision-making in high-stakes, domain-specific settings such as natural hazard response and infrastructure planning, where effective answers must convey…

Computation and Language · Computer Science 2026-02-11 Homaira Huda Shomee , Rochana Chaturvedi , Yangxinyu Xie , Tanwi Mallick

Large Language Model (LLM) services exhibit impressive capability on unlearned tasks leveraging only a few examples by in-context learning (ICL). However, the success of ICL varies depending on the task and context, leading to heterogeneous…

Performance · Computer Science 2024-10-11 Can Wang , Dianbo Sui , Hongliang Sun , Hao Ding , Bolin Zhang , Zhiying Tu

Medical Large language models achieve strong scores on standard benchmarks; however, the transfer of those results to safe and reliable performance in clinical workflows remains a challenge. This survey reframes evaluation through a…

Query understanding is essential in modern relevance systems, where user queries are often short, ambiguous, and highly context-dependent. Traditional approaches often rely on multiple task-specific Named Entity Recognition models to…

Information Retrieval · Computer Science 2025-09-15 Ping Liu , Jianqiang Shen , Qianqi Shen , Chunnan Yao , Kevin Kao , Dan Xu , Rajat Arora , Baofen Zheng , Caleb Johnson , Liangjie Hong , Jingwei Wu , Wenjing Zhang

Large Language Models (LLMs) have demonstrated significant potential in decision-making and reasoning, particularly when integrated with various tools to effectively solve complex problems. However, existing benchmarks for evaluating LLMs'…

Topic modeling has become a crucial method for analyzing text data, particularly for extracting meaningful insights from large collections of documents. However, the output of these models typically consists of lists of keywords that…

Information Retrieval · Computer Science 2025-02-27 Trishia Khandelwal

Despite the utility of Large Language Models (LLMs) across a wide range of tasks and scenarios, developing a method for reliably evaluating LLMs across varied contexts continues to be challenging. Modern evaluation approaches often use LLMs…

Computation and Language · Computer Science 2024-01-31 Steffi Chern , Ethan Chern , Graham Neubig , Pengfei Liu

Text summarization has a wide range of applications in many scenarios. The evaluation of the quality of the generated text is a complex problem. A big challenge to language evaluation is that there is a clear divergence between existing…

Computation and Language · Computer Science 2023-09-20 Ning Wu , Ming Gong , Linjun Shou , Shining Liang , Daxin Jiang

The rapid advancement of Large Language Models (LLMs) has outpaced the scalability of traditional evaluation benchmarks, which remain heavily dependent on labor-intensive expert curation. We address this bottleneck with Conv-to-Bench, a…

Determining which legal cases are relevant to a given query involves navigating lengthy texts and applying nuanced legal reasoning. Traditionally, this task has demanded significant time and domain expertise to identify key Legal Facts and…

Artificial Intelligence · Computer Science 2025-08-15 Shengjie Ma , Qi Chu , Jiaxin Mao , Xuhui Jiang , Haozhe Duan , Chong Chen

As large language models (LLMs) continue to improve at completing discrete tasks, they are being integrated into increasingly complex and diverse real-world systems. However, task-level success alone does not establish a model's fit for use…

Computation and Language · Computer Science 2026-02-25 Gavin Levinson , Keith Feldman

Optimizing industrial search ranking models solely for user engagement signals often introduces systematic biases, prioritizing popular or price-anchored items that may not satisfy semantic intent. We present a production-scale multi-task…

Information Retrieval · Computer Science 2026-05-28 Luming Chen , Jiaqi Xi , Raghav Saboo , Kenny Chi , Martin Wang , Sudeep Das , Danny Nightingale , Aditya Dodda , Elyse Winer , Akshad Viswanathan

Human relevance assessment is time-consuming and cognitively intensive, limiting the scalability of Information Retrieval evaluation. This has led to growing interest in using large language models (LLMs) as proxies for human judges.…

Information Retrieval · Computer Science 2026-04-28 Chuting Yu , Hang Li , Guido Zuccon , Joel Mackenzie , Teerapong Leelanupab

Existing feature engineering methods based on large language models (LLMs) have not yet been applied to multi-label learning tasks. They lack the ability to model complex label dependencies and are not specifically adapted to the…

Machine Learning · Computer Science 2025-12-18 Wanfu Gao , Zebin He , Jun Gao

In-Context Learning (ICL) is an emergent capability of Large Language Models (LLMs). Only a few demonstrations enable LLMs to be used as blackbox for new tasks. Previous studies have shown that using LLMs' outputs as labels is effective in…

Computation and Language · Computer Science 2024-04-04 Kazuma Hashimoto , Karthik Raman , Michael Bendersky

Online reviews play a pivotal role in influencing consumer decisions across various domains, from purchasing products to selecting hotels or restaurants. However, the sheer volume of reviews -- often containing repetitive or irrelevant…

Computation and Language · Computer Science 2024-10-18 Mir Tafseer Nayeem , Davood Rafiei

The explainability of recommender systems has attracted significant attention in academia and industry. Many efforts have been made for explainable recommendations, yet evaluating the quality of the explanations remains a challenging and…

Information Retrieval · Computer Science 2024-06-07 Xiaoyu Zhang , Yishan Li , Jiayin Wang , Bowen Sun , Weizhi Ma , Peijie Sun , Min Zhang

Large Language Models (LLMs) have shown capabilities close to human performance in various analytical tasks, leading researchers to use them for time and labor-intensive analyses. However, their capability to handle highly specialized and…

Computation and Language · Computer Science 2024-10-08 Alexander S. Choi , Syeda Sabrina Akter , JP Singh , Antonios Anastasopoulos