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As the modern microservice architecture for cloud applications grows in popularity, cloud services are becoming increasingly complex and more vulnerable to misconfiguration and software bugs. Traditional approaches rely on expert input to…

Software Engineering · Computer Science 2026-05-21 Rohan Kumar , Jason Li , Zongshun Zhang , Syed Mohammad Qasim , Gianluca Stringhini , Ayse K. Coskun

The momentum gained by microservices and cloud-native software architecture pushed nowadays enterprise IT towards multi-service applications. The proliferation of services and service interactions within applications, often consisting of…

Software Engineering · Computer Science 2021-05-27 Jacopo Soldani , Antonio Brogi

Large scale cloud services use Key Performance Indicators (KPIs) for tracking and monitoring performance. They usually have Service Level Objectives (SLOs) baked into the customer agreements which are tied to these KPIs. Dependency…

Distributed, Parallel, and Cluster Computing · Computer Science 2020-02-04 Chetan Bansal , Sundararajan Renganathan , Ashima Asudani , Olivier Midy , Mathru Janakiraman

To run a cloud application with the required service quality, operators have to continuously monitor the cloud application's run-time status, detect potential performance anomalies, and diagnose the root causes of anomalies. However,…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-03-01 Ruyue Xin , Hongyun Liu , Peng Chen , Paola Grosso , Zhiming Zhao

In large-scale online services, crucial metrics, a.k.a., key performance indicators (KPIs), are monitored periodically to check their running statuses. Generally, KPIs are aggregated along multiple dimensions and derived by complex…

Artificial Intelligence · Computer Science 2022-09-02 Shifu Yan , Caihua Shan , Wenyi Yang , Bixiong Xu , Dongsheng Li , Lili Qiu , Jie Tong , Qi Zhang

Key Performance Indicators (KPIs) are essential time-series metrics for ensuring the reliability and stability of many software systems. They faithfully record runtime states to facilitate the understanding of anomalous system behaviors and…

Software Engineering · Computer Science 2024-01-15 Jinyang Liu , Wenwei Gu , Zhuangbin Chen , Yichen Li , Yuxin Su , Michael R. Lyu

As business of Alibaba expands across the world among various industries, higher standards are imposed on the service quality and reliability of big data cloud computing platforms which constitute the infrastructure of Alibaba Cloud.…

Distributed, Parallel, and Cluster Computing · Computer Science 2021-11-09 Yingying Zhang , Zhengxiong Guan , Huajie Qian , Leili Xu , Hengbo Liu , Qingsong Wen , Liang Sun , Junwei Jiang , Lunting Fan , Min Ke

Cloud systems are susceptible to performance issues, which may cause service-level agreement violations and financial losses. In current practice, crucial metrics are monitored periodically to provide insight into the operational status of…

Machine Learning · Computer Science 2024-11-08 Wenwei Gu , Jinyang Liu , Zhuangbin Chen , Jianping Zhang , Yuxin Su , Jiazhen Gu , Cong Feng , Zengyin Yang , Yongqiang Yang , Michael Lyu

Detecting and analyzing potential anomalous performances in cloud computing systems is essential for avoiding losses to customers and ensuring the efficient operation of the systems. To this end, a variety of automated techniques have been…

Human-Computer Interaction · Computer Science 2019-08-01 Ke Xu , Yun Wang , Leni Yang , Yifang Wang , Bo Qiao , Si Qin , Yong Xu , Haidong Zhang , Huamin Qu

With the rapid development of cloud computing and ultra-large-scale data centers, the scale and complexity of systems have increased significantly, leading to frequent faults that often show cascading propagation. How to achieve efficient,…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-09-17 Jian Hou

Modern cloud services are prone to failures due to their complex architecture, making diagnosis a critical process. Site Reliability Engineers (SREs) spend hours leveraging multiple sources of data, including the alerts, error logs, and…

Software Engineering · Computer Science 2023-09-15 Sarthak Chakraborty , Shubham Agarwal , Shaddy Garg , Abhimanyu Sethia , Udit Narayan Pandey , Videh Aggarwal , Shiv Saini

Finding the root causes of anomalies in cloud computing systems quickly is crucial to ensure availability and efficiency since accurate root causes can guide engineers to take appropriate actions to address the anomalies and maintain…

Human-Computer Interaction · Computer Science 2025-12-11 Shuhan Liu , Yunfan Zhou , Lu Ying , Yuan Tian , Jue Zhang , Shandan Zhou , Weiwei Cui , Qingwei Lin , Thomas Moscibroda , Haidong Zhang , Di Weng , Yingcai Wu

The complexity and dynamism of microservices pose significant challenges to system reliability, and thereby, automated troubleshooting is crucial. Effective root cause localization after anomaly detection is crucial for ensuring the…

Software Engineering · Computer Science 2023-02-13 Cheryl Lee , Tianyi Yang , Zhuangbin Chen , Yuxin Su , Michael R. Lyu

Anomaly detection on time series is a fundamental task in monitoring the Key Performance Indicators (KPIs) of IT systems. Many of the existing approaches in the literature show good performance while requiring a lot of training resources.…

Machine Learning · Computer Science 2021-09-07 Shi-Ying Lan , Run-Qing Chen , Wan-Lei Zhao

Modern cloud-native applications built on microservice architectures present unprecedented challenges for system monitoring and alerting. Site Reliability Engineers (SREs) face the daunting challenge of defining effective monitoring…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-07-29 Akanksha Singal , Divya Pathak , Kaustabha Ray , Felix George , Mudit Verma , Pratibha Moogi

Dynamic nature of the cloud environment has made distributed resource management process a challenge for cloud service providers. The importance of maintaining the quality of service in accordance with customer expectations as well as the…

Distributed, Parallel, and Cluster Computing · Computer Science 2018-08-08 Sara Kardani-Moghaddam , Rajkumar Buyya , Kotagiri Ramamohanarao

Detecting failures and identifying their root causes promptly and accurately is crucial for ensuring the availability of microservice systems. A typical failure troubleshooting pipeline for microservices consists of two phases: anomaly…

Software Engineering · Computer Science 2024-05-16 Luan Pham , Huong Ha , Hongyu Zhang

This paper introduces a scalable Anomaly Detection Service with a generalizable API tailored for industrial time-series data, designed to assist Site Reliability Engineers (SREs) in managing cloud infrastructure. The service enables…

Machine Learning · Computer Science 2025-01-29 Nimesh Jha , Shuxin Lin , Srideepika Jayaraman , Kyle Frohling , Christodoulos Constantinides , Dhaval Patel

Cloud application services are distributed in nature and have components across the stack working together to deliver the experience to end users. The wide adoption of microservice architecture exacerbates failure management due to…

Performance · Computer Science 2025-09-09 Dhanya R Mathews , Mudit Verma , Pooja Aggarwal , J. Lakshmi

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the…

Computation and Language · Computer Science 2024-01-26 Xuchao Zhang , Supriyo Ghosh , Chetan Bansal , Rujia Wang , Minghua Ma , Yu Kang , Saravan Rajmohan
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