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Designing and evaluating personalized and proactive assistant agents remains challenging due to the time, cost, and ethical concerns associated with human-in-the-loop experimentation. Existing Human-Computer Interaction (HCI) methods often…
With the rapid development of artificial intelligence (AI), machines are increasingly evolving into intelligent agents, and the human-machine relationship is shifting from traditional "human-computer interaction" toward a new paradigm of…
This research investigates distinct human-generative AI collaboration types and students' interaction experiences when collaborating with generative AI (i.e., ChatGPT) for problem-solving tasks and how these factors relate to students'…
With recent advancements in multi-agent generative AI (Gen AI), technology organizations like Microsoft are adopting these complex tools, redefining AI agents as active collaborators in complex workflows rather than as passive tools. In…
This study explores students' self-initiated use of Generative Artificial Intelligence (GenAI) tools in an interactive systems design class. Through 12 group interviews, students revealed the dual nature of GenAI in (1) stimulating…
Explainable artificial intelligence (XAI) methods are being proposed to help interpret and understand how AI systems reach specific predictions. Inspired by prior work on conversational user interfaces, we argue that augmenting existing XAI…
For generative AI to succeed, how engaging a conversationalist must it be? For almost sixty years, some conversational agents have responded to any question or comment to keep a conversation going. In recent years, several utilized machine…
A widespread view is that Artificial Intelligence cannot be creative. We tested this assumption by comparing human-generated ideas with those generated by six Generative Artificial Intelligence (GAI) chatbots: $alpa.\!ai$, $Copy.\!ai$,…
As the boundaries of human computer interaction expand, Generative AI emerges as a key driver in reshaping user interfaces, introducing new possibilities for personalized, multimodal and cross-platform interactions. This integration…
Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
The field of eXplainable Artificial Intelligence (XAI) is increasingly recognizing the need to personalize and/or interactively adapt the explanation to better reflect users' explanation needs. While dialogue-based approaches to XAI have…
The emergence of generative artificial intelligence (GenAI) is transforming information interaction. For decades, search engines such as Google and Bing have been the primary means of locating relevant information for the general…
We study how Generative AI (GenAI) adoption is reshaping work. While prior studies show that GenAI enhances role-level productivity and task composition, its influence on skills - the fundamental enablers of task execution, and the ultimate…
Generative AI (GenAI) search tools are increasingly used for information seeking, yet their design tends to encourage cognitive offloading, which may lead to passive engagement, selective attention, and informational homogenization.…
This paper introduces the design and development of a framework that integrates a large language model (LLM) with a retrieval-augmented generation (RAG) approach leveraging both a knowledge graph and user interaction history. The framework…
As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typically combine quantitative metrics from standardized…