Related papers: Shifting Work Patterns with Generative AI
Advances in generative AI have rapidly expanded the potential of computers to perform or assist in a wide array of tasks traditionally performed by humans. We analyze a large, real-world randomized experiment of over 6,000 workers at 56…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
Using a representative survey of Korean workers, we provide evidence on the adoption of Generative AI (GenAI) and how GenAI reallocates time at work. We find that 51.8\% of workers use GenAI for work and GenAI reduces working time by 3.8\%.…
Generative AI coding tools are relatively new, and their impact on developers extends beyond traditional coding metrics, influencing beliefs about work and developers' roles in the workplace. This study aims to illuminate developers'…
Widespread integration of Generative AI tools is transforming white-collar work, reshaping how workers define their roles, manage their tasks, and collaborate with peers. This has created a need to develop an overarching understanding of…
Recent advancements in generative artificial intelligence (AI) have transformed collaborative work processes, yet the impact on team performance remains underexplored. Here we examine the role of generative AI in enhancing or replacing…
Generative AI has the potential to transform how firms produce output. Yet, credible evidence on how AI is actually substituting for human labor remains limited. In this paper, we study firm-level substitution between contracted online…
Generative AI (GenAI) tools are rapidly transforming knowledge work, making AI literacy a critical priority for organizations. However, research on AI literacy lacks empirical insight into how knowledge workers' beliefs around GenAI…
The integration of generative artificial intelligence technology into research environments has become increasingly common in recent years, representing a significant shift in the way researchers approach their work. This paper seeks to…
Generative coding tools promise big productivity gains, but uneven uptake could widen skill and income gaps. We train a neural classifier to spot AI-generated Python functions in over 30 million GitHub commits by 170,000 developers,…
Generative AI has the potential to transform how public services are delivered by enhancing productivity and reducing time spent on bureaucracy. Furthermore, unlike other types of artificial intelligence, it is a technology that has quickly…
Despite the widespread availability of generative AI tools in software engineering, developer adoption remains uneven. This unevenness is problematic because it hampers productivity efforts, frustrates management's expectations, and creates…
This study investigates the impact of Generative AI on software development within the IT sector through a mixed-method approach, utilizing a survey developed based on expert interviews. The preliminary results of an ongoing survey offer…
Generative AI brings novel and impressive abilities to help people in everyday tasks. There are many AI workflows that solve real and complex problems by chaining AI outputs together with human interaction. Although there is an undeniable…
Generative AI is altering work processes, task composition, and organizational design, yet its effects on employment and the macroeconomy remain unresolved. In this review, we synthesize theory and empirical evidence at three levels. First,…
Generative AI could enhance scientific discovery by supporting knowledge workers in science organizations. However, the real-world applications and perceived concerns of generative AI use in these organizations are uncertain. In this paper,…
Organisations are examining how generative AI can support their operational work and decision-making processes. This study investigates how employees in a energy company understand AI adoption and identify areas where AI and LLMs-based…
Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled…
This study examines who adopts generative AI and whether early adoption has begun to reshape the task content of jobs across 35 European countries. Adoption ranges from under 3% to 25%. Occupational exposure strongly predicts uptake, but AI…
This paper explores how artificial intelligence (AI) and robotics are transforming the global labor market. Human workers, limited to a 33% duty cycle due to rest and holidays, cost $14 to $55 per hour. In contrast, digital labor operates…