Related papers: Shifting Work Patterns with Generative AI
Generative AI (GenAI) has fundamentally changed how knowledge workers, such as software developers, solve tasks and collaborate to build software products. Introducing innovative tools like ChatGPT and Copilot has created new opportunities…
In collaboration with Alibaba, this study leverages a large-scale field experiment to assess the impact of a generative AI assistant on worker performance in e-commerce after-sales service. Human agents providing digital chat support were…
The emergence of Generative AI (Gen AI) has motivated an interest in understanding how it could be used to enhance productivity across various tasks. We add to research results for the performance impact of Gen AI on complex knowledge-based…
We investigate whether and why people might adjust compensation for workers who use AI tools. Across 13 studies (N = 4,956), participants consistently lowered compensation for workers who used AI compared to those who did not. This "AI…
Generative AI (GenAI) tools are increasingly being adopted in software development as productivity aids, since there is evidence that GenAI tools can improve individual aspects of productivity. However, productivity is multidimensional;…
With the rise of AI-powered coding assistants, firms and programmers are exploring how to optimize their interaction with them. Research has so far mainly focused on evaluating output quality and productivity gains, leaving aside the…
Programming is essential to modern scientific research, yet most scientists report inadequate training for the software development their work demands. Generative AI tools capable of code generation may support scientific programmers, but…
In this study, I explored the impact of Generative AI on learning efficacy in academic reading materials using experimental methods. College-educated participants engaged in three cycles of reading and writing tasks. After each cycle, they…
Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…
This study evaluates the productivity improvements achieved using a generative artificial intelligence personal assistant tool (PAT) developed by Trane Technologies. The PAT, based on OpenAI's GPT 3.5 model, was deployed on Microsoft Azure…
Generative Artificial Intelligence (GenAI) rapidly transforms software engineering, yet existing research remains fragmented across individual tasks in the Software Development Lifecycle. This study integrates a systematic literature review…
About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…
This paper reports a survey of generative AI use among 83 MBA thesis students in Japan (target population 230; 36.1% response rate), conducted after thesis examiner evaluation. AI use was nearly universal: 95.2% reported at least some use…
AI coding assistants have become prolific in recent years. Through a longitudinal mixed-methods investigation, we examined how professional software engineers perceive the effects of AI coding assistants in regard to task focus, developer…
This paper studies the impact of generative AI on U.S. households' task allocation at home, using detailed Internet browsing data from a large sample of home devices between 2021 and 2024. Leveraging pre-ChatGPT browsing patterns, we…
Generative Artificial Intelligence (AI) tools are increasingly deployed across social media platforms, yet their implications for user behavior and experience remain understudied, particularly regarding two critical dimensions: (1) how AI…
Generative AI, i.e., the group of technologies that automatically generate visual or written content based on text prompts, has undergone a leap in complexity and become widely available within just a few years. Such technologies…
Background: Recent innovations in generative artificial intelligence (AI) have transformed how programmers develop and maintain software. The advanced capabilities of generative AI tools in supporting development tasks have led to a rise in…
The study analyzes the introduction of Microsoft 365 Copilot in a non-university research organization using a repeated cross-sectional employee survey. We assess usefulness, ease of use, output quality and reliability, and usefulness for…
Generative AI (GenAI) is reshaping work, but adoption remains largely individual and experimental rather than coordinated into collaborative work. Whether GenAI can move from individual use to collaborative work is a critical question for…