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In this paper, we address customer review understanding problems by using supervised machine learning approaches, in order to achieve a fully automatic review aspects categorisation and sentiment analysis. In general, such supervised…

Computation and Language · Computer Science 2019-11-05 Yanwei Cui , Xavier Illy

Artificial intelligence improves enterprise decision-making by accelerating data analysis, reducing human error, and supporting evidence-based choices. A quantitative survey of 92 companies across multiple industries examines how AI…

Social media is increasingly used by humans to express their feelings and opinions in the form of short text messages. Detecting sentiments in the text has a wide range of applications including identifying anxiety or depression of…

Computation and Language · Computer Science 2018-07-23 Shaunak Joshi , Deepali Deshpande

Sentiment analysis aims to extract and express a person's perception, opinions and emotions towards an entity, object, product and a service, enabling businesses to obtain feedback from the consumers. The increasing popularity of the social…

Computer Vision and Pattern Recognition · Computer Science 2020-02-11 Kashif Ahmad , Syed Zohaib , Nicola Conci , Ala Al-Fuqaha

Fashion-focused artificial intelligence has rapidly advanced in recent years, driven by deep learning and its deployment in recommender systems, detection, retrieval, and analytics. Yet several consumer-facing domains remain comparatively…

Computer Vision and Pattern Recognition · Computer Science 2026-03-20 Laila Khalid , Wei Gong

The groundbreaking invention of ChatGPT has triggered enormous discussion among users across all fields and domains. Among celebration around its various advantages, questions have been raised with regards to its correctness and ethics of…

Computation and Language · Computer Science 2023-08-23 Shilpa Lakhanpal , Ajay Gupta , Rajeev Agrawal

The adoption of artificial intelligence (AI) offers transformative potential for small and medium-sized enterprises (SMEs), particularly in enhancing financial decision-making processes. However, SMEs often face significant barriers to…

Artificial Intelligence · Computer Science 2025-12-05 Manh Chien Vu , Thang Le Dinh , Manh Chien Vu , Tran Duc Le , Thi Lien Huong Nguyen

People often rely on online reviews to make purchase decisions. The present work aimed to gain an understanding of a machine learning model's prediction mechanism by visualizing the effect of sentiments extracted from online hotel reviews…

Human-Computer Interaction · Computer Science 2020-03-04 Chaehan So

People use the world wide web heavily to share their experience with entities such as products, services, or travel destinations. Texts that provide online feedback in the form of reviews and comments are essential to make consumer…

Computation and Language · Computer Science 2025-02-07 Ali Erkan , Tunga Gungor

The rapid development of technology has drastically changed the way consumers do their shopping. The volume of global online commerce has significantly been increasing partly due to the recent COVID-19 crisis that has accelerated the…

General Economics · Economics 2023-01-04 Szabolcs Nagy , Noemi Hajdu

The ability to identify sentiment in text, referred to as sentiment analysis, is one which is natural to adult humans. This task is, however, not one which a computer can perform by default. Identifying sentiments in an automated,…

Computation and Language · Computer Science 2018-04-06 Emmanuel Dufourq , Bruce A. Bassett

Business processes underpin a large number of enterprise operations including processing loan applications, managing invoices, and insurance claims. There is a large opportunity for infusing AI to reduce cost or provide better customer…

Artificial Intelligence · Computer Science 2020-01-22 Steve T. K. Jan , Vatche Ishakian , Vinod Muthusamy

Machine learning and deep learning have become increasingly prevalent in financial prediction and forecasting tasks, offering advantages such as enhanced customer experience, democratising financial services, improving consumer protection,…

General Finance · Quantitative Finance 2023-11-14 Branka Hadji Misheva , Joerg Osterrieder

Sentiment analysis aims to extract people's emotions and opinion from their comments on the web. It widely used in businesses to detect sentiment in social data, gauge brand reputation, and understand customers. Most of articles in this…

Computation and Language · Computer Science 2022-12-13 Ali Nazarizadeh , Touraj Banirostam , Minoo Sayyadpour

Aspect-based sentiment analysis predicts sentiment polarity with fine granularity. While graph convolutional networks (GCNs) are widely utilized for sentimental feature extraction, their naive application for syntactic feature extraction…

Computation and Language · Computer Science 2024-09-10 Chen Li , Huidong Tang , Jinli Zhang , Xiujing Guo , Debo Cheng , Yasuhiko Morimoto

Artificial Intelligence (AI) has been used for processing data to make decisions, interact with humans, and understand their feelings and emotions. With the advent of the internet, people share and express their thoughts on day-to-day…

Computation and Language · Computer Science 2022-05-09 Sheetal Kusal , Shruti Patil , Jyoti Choudrie , Ketan Kotecha , Deepali Vora , Ilias Pappas

Multimodal sentiment analysis, a pivotal task in affective computing, seeks to understand human emotions by integrating cues from language, audio, and visual signals. While many recent approaches leverage complex attention mechanisms and…

Computation and Language · Computer Science 2025-05-09 Nischal Mandal , Yang Li

Rapid increase in the volume of sentiment rich social media on the web has resulted in an increased interest among researchers regarding Sentimental Analysis and opinion mining. However, with so much social media available on the web,…

Information Retrieval · Computer Science 2014-10-28 Chetan Kaushik , Atul Mishra

With the advancement of web technology and its growth, there is a huge volume of data present in the web for internet users and a lot of data is generated too. Internet has become a platform for online learning, exchanging ideas and sharing…

Computation and Language · Computer Science 2016-11-04 Vishal. A. Kharde , Prof. Sheetal. Sonawane

The study of public opinion can provide us with valuable information. The analysis of sentiment on social networks, such as Twitter or Facebook, has become a powerful means of learning about the users' opinions and has a wide range of…

Computation and Language · Computer Science 2020-06-08 Nhan Cach Dang , María N. Moreno-García , Fernando De la Prieta
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