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Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging…

Computation and Language · Computer Science 2021-05-04 Kai Sun , Seungwhan Moon , Paul Crook , Stephen Roller , Becka Silvert , Bing Liu , Zhiguang Wang , Honglei Liu , Eunjoon Cho , Claire Cardie

This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…

Human-Computer Interaction · Computer Science 2025-03-24 Birger Moell

As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…

Human-Computer Interaction · Computer Science 2026-04-15 Bhada Yun , Evgenia Taranova , April Yi Wang

Technology has the opportunity to assist older adults as they age in place, coordinate caregiving resources, and meet unmet needs through access to resources. Currently, older adults use consumer technologies to support everyday life,…

Computers and Society · Computer Science 2021-04-02 Christina N. Harrington , Ben Jelen , Amanda Lazar , Aqueasha Martin-Hammond , Alisha Pradhan , Blaine Reeder , Katie Siek

Recent advances in large language models (LLMs) have led to the development of powerful AI chatbots capable of engaging in natural and human-like conversations. However, these chatbots can be potentially harmful, exhibiting manipulative,…

Artificial Intelligence · Computer Science 2023-04-04 Baihan Lin , Djallel Bouneffouf , Guillermo Cecchi , Kush R. Varshney

Generative artificial intelligence (GAI) chatbots built for mental health could deliver safe, personalized, and scalable mental health support. We evaluate a foundation model designed for mental health. Adults completed mental health…

Computers and Society · Computer Science 2026-01-22 Thomas D. Hull , Lizhe Zhang , Patricia A. Arean , Matteo Malgaroli

Poor lifestyle represents a health risk factor and is the leading cause of morbidity and chronic conditions. The impact of poor lifestyle can be significantly altered by individual behavior change. Although the current shift in healthcare…

Artificial Intelligence · Computer Science 2019-04-29 Ahmed Fadhil , Gianluca Schiavo , Yunlong Wang

Despite the prevalence of sleep-tracking devices, many individuals struggle to translate data into actionable improvements in sleep health. Current methods often provide data-driven suggestions but may not be feasible and adaptive to…

Human-Computer Interaction · Computer Science 2025-08-06 Xingbo Wang , Janessa Griffith , Daniel A. Adler , Joey Castillo , Tanzeem Choudhury , Fei Wang

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…

Human-Computer Interaction · Computer Science 2023-10-24 Lisa P. Argyle , Ethan Busby , Joshua Gubler , Chris Bail , Thomas Howe , Christopher Rytting , David Wingate

Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…

Human-Computer Interaction · Computer Science 2020-01-03 Kennedy Ralston , Yuhao Chen , Haruna Isah , Farhana Zulkernine

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

Background: The increasing deployment of Conversational Artificial Intelligence (CAI) in mental health interventions necessitates an evaluation of their efficacy in rectifying cognitive biases and recognizing affect in human-AI…

Computers and Society · Computer Science 2025-02-11 Marcin Rządeczka , Anna Sterna , Julia Stolińska , Paulina Kaczyńska , Marcin Moskalewicz

Japan faces many challenges related to its aging society, including increasing rates of cognitive decline in the population and a shortage of caregivers. Efforts have begun to explore solutions using artificial intelligence (AI), especially…

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

People experiencing severe distress increasingly use Large Language Model (LLM) chatbots as mental health support tools. Discussions on social media have described how engagements were lifesaving for some, but evidence suggests that…

Human-Computer Interaction · Computer Science 2025-05-12 Inhwa Song , Sachin R. Pendse , Neha Kumar , Munmun De Choudhury

AI chatbots are increasingly stepping into roles as collaborators or teachers in analyzing, visualizing, and reasoning through data and domain problem. Yet, AI's default assistant mode with its comprehensive and one-off responses may…

Human-Computer Interaction · Computer Science 2026-04-06 Yongsu Ahn , Nam Wook Kim , Benjamin Bach

This research article explores the potential of Artificial Intelligence (AI) and Chat Generative Pre-trained Transformers (ChatGPT) in revolutionizing the landscape of parental support and child care. With the advancement of generative AI,…

Human-Computer Interaction · Computer Science 2024-07-16 Mohsena Ashraf

Each day, individuals set behavioral goals such as eating healthier, exercising regularly, or increasing productivity. While psychological frameworks (i.e., goal setting and implementation intentions) can be helpful, they often need…

Human-Computer Interaction · Computer Science 2026-02-10 Michel Schimpf , Sebastian Maier , Anton Wyrowski , Lara Christoforakos , Stefan Feuerriegel , Thomas Bohné

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis,…

Human-Computer Interaction · Computer Science 2020-11-13 Mlađan Jovanović , Marcos Baez , Fabio Casati