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The development of Open-Domain Dialogue Systems (ODS)is a trending topic due to the large number of research challenges, large societal and business impact, and advances in the underlying technology. However, the development of these kinds…
GitHub workflows or GitHub CI is a popular continuous integration platform that enables developers to automate various software engineering tasks by specifying them as workflows, i.e., YAML files with a list of jobs. However, engineering…
Huge amounts of textual conversations occur online every day, where multiple conversations take place concurrently. Interleaved conversations lead to difficulties in not only following the ongoing discussions but also extracting relevant…
Although issues of open source software are created to discuss and solve technical problems, conversations can become heated, with discussants getting angry and/or agitated for a variety of reasons, such as poor suggestions or violation of…
The struggle of social media platforms to moderate content in a timely manner, encourages users to abuse such platforms to spread vulgar or abusive language, which, when performed repeatedly becomes cyberbullying a social problem taking…
Resolution of complex post-production issues in large-scale open-source software (OSS) projects requires significant cognitive effort, as developers need to go through long, unstructured and fragmented issue discussion threads before that.…
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…
Developer communities increasingly rely on emoji reactions to communicate, but we know little about how these emotional signals spread and influence technical discussions. We analyzed 2,098 GitHub issues and pull requests across 50 popular…
Content moderation is the process of screening and monitoring user-generated content online. It plays a crucial role in stopping content resulting from unacceptable behaviors such as hate speech, harassment, violence against specific…
There is an ongoing debate about how to moderate toxic speech on social media and the impact of content moderation on online discourse. This paper proposes and validates a methodology for measuring the content-moderation-induced distortions…
This paper presents a comprehensive comparative analysis of Natural Language Processing (NLP) methods for automated toxicity detection in online gaming chats. Traditional machine learning models with embeddings, large language models (LLMs)…
Incivility on platforms such as Twitter (now X) and Reddit complicates the development of AI systems that can support productive, rhetorically sound political argumentation. We present experiments with \textit{GPT-3.5 Turbo} fine-tuned on…
Large language models (LLMs) like ChatGPT have shown the potential to assist developers with coding and debugging tasks. However, their role in collaborative issue resolution is underexplored. In this study, we analyzed 1,152…
Tackling toxic behavior in digital communication continues to be a pressing concern for both academics and industry professionals. While significant research has explored toxicity on platforms like social networks and discussion boards,…
Hate speech is a harmful form of online expression, often manifesting as derogatory posts. It is a significant risk in digital environments. With the rise of Large Language Models (LLMs), there is concern about their potential to replicate…
The pervasiveness of online toxicity, including hate speech and trolling, disrupts digital interactions and online well-being. Previous research has mainly focused on post-hoc moderation, overlooking the real-time emotional dynamics of…
Context: Addressing user requests in the form of bug reports and Github issues represents a crucial task of any successful software project. However, user-submitted issue reports tend to widely differ in their quality, and developers spend…
Recent advances in conversational AI have demonstrated impressive capabilities in single-turn responses, yet multi-turn dialogues remain challenging for even the most sophisticated language models. Current dialogue datasets are limited in…
Research shows that dialogue, the interactive process through which participants articulate their thinking, plays a central role in constructing shared understanding, coordinating action, and shaping learning outcomes in teams. Analysing…
GitHub Continuous Integration (CI) workflows increasingly integrate Large Language Models (LLMs) to automate review, triage, content generation, and repository maintenance. This creates a new attack surface: externally controllable workflow…