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This study explores the integration of contextual explanations into AI-powered loan decision systems to enhance trust and usability. While traditional AI systems rely heavily on algorithmic transparency and technical accuracy, they often…

Human-Computer Interaction · Computer Science 2025-10-07 Allen Daniel Sunny

The explanation dimension of Artificial Intelligence (AI) based system has been a hot topic for the past years. Different communities have raised concerns about the increasing presence of AI in people's everyday tasks and how it can affect…

Human-Computer Interaction · Computer Science 2021-02-23 Juliana Jansen Ferreira , Mateus Monteiro

Artificial intelligence (AI) has huge potential to improve the health and well-being of people, but adoption in clinical practice is still limited. Lack of transparency is identified as one of the main barriers to implementation, as…

Artificial Intelligence · Computer Science 2021-01-06 Aniek F. Markus , Jan A. Kors , Peter R. Rijnbeek

As AI is increasingly being adopted into application solutions, the challenge of supporting interaction with humans is becoming more apparent. Partly this is to support integrated working styles, in which humans and intelligent systems…

Artificial Intelligence · Computer Science 2017-10-02 Maria Fox , Derek Long , Daniele Magazzeni

Prior work has identified a resilient phenomenon that threatens the performance of human-AI decision-making teams: overreliance, when people agree with an AI, even when it is incorrect. Surprisingly, overreliance does not reduce when the AI…

Human-Computer Interaction · Computer Science 2023-01-30 Helena Vasconcelos , Matthew Jörke , Madeleine Grunde-McLaughlin , Tobias Gerstenberg , Michael Bernstein , Ranjay Krishna

From its inception, AI has had a rather ambivalent relationship with humans -- swinging between their augmentation and replacement. Now, as AI technologies enter our everyday lives at an ever increasing pace, there is a greater need for AI…

Artificial Intelligence · Computer Science 2024-05-28 Sarath Sreedharan , Anagha Kulkarni , Subbarao Kambhampati

The problem of human trust in artificial intelligence is one of the most fundamental problems in applied machine learning. Our processes for evaluating AI trustworthiness have substantial ramifications for ML's impact on science, health,…

Machine Learning · Computer Science 2022-02-14 Max W. Shen

A current concern in the field of Artificial Intelligence (AI) is to ensure the trustworthiness of AI systems. The development of explainability methods is one prominent way to address this, which has often resulted in the assumption that…

Human-Computer Interaction · Computer Science 2023-12-05 Roel Visser , Tobias M. Peters , Ingrid Scharlau , Barbara Hammer

Explainable models in Artificial Intelligence are often employed to ensure transparency and accountability of AI systems. The fidelity of the explanations are dependent upon the algorithms used as well as on the fidelity of the data. Many…

Machine Learning · Computer Science 2019-07-31 Muhammad Aurangzeb Ahmad , Carly Eckert , Ankur Teredesai

Large language models and other highly capable AI systems ease the burdens of deciding what to say or do, but this very ease can undermine the effectiveness of our actions in social contexts. We explain this apparent tension by introducing…

Computers and Society · Computer Science 2025-01-07 Zachary Wojtowicz , Simon DeDeo

Effective communication is essential in collaborative tasks, so AI-equipped robots working alongside humans need to be able to explain their behaviour in order to cooperate effectively and earn trust. We analyse and classify communications…

Human-Computer Interaction · Computer Science 2024-11-20 Marc Roig Vilamala , Jack Furby , Julian de Gortari Briseno , Mani Srivastava , Alun Preece , Carolina Fuentes Toro

Explainability in AI is gaining attention in the computer science community in response to the increasing success of deep learning and the important need of justifying how such systems make predictions in life-critical applications. The…

Artificial Intelligence · Computer Science 2020-03-03 David Tuckey , Alessandra Russo , Krysia Broda

The promise of AI is huge. AI systems have already achieved good enough performance to be in our streets and in our homes. However, they can be brittle and unfair. For society to reap the benefits of AI systems, society needs to be able to…

Artificial Intelligence · Computer Science 2020-02-18 Jeannette M. Wing

Is explainability a false promise? This debate has emerged from the insufficient evidence that explanations help people in situations they are introduced for. More human-centered, application-grounded evaluations of explanations are needed…

Computation and Language · Computer Science 2024-11-06 Fateme Hashemi Chaleshtori , Atreya Ghosal , Alexander Gill , Purbid Bambroo , Ana Marasović

The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…

Computers and Society · Computer Science 2020-12-14 Elisa Bertino , Finale Doshi-Velez , Maria Gini , Daniel Lopresti , David Parkes

Since Artificial Intelligence (AI) software uses techniques like deep lookahead search and stochastic optimization of huge neural networks to fit mammoth datasets, it often results in complex behavior that is difficult for people to…

Artificial Intelligence · Computer Science 2018-10-16 Daniel S. Weld , Gagan Bansal

In recent years, Artificial Intelligence technology has excelled in various applications across all domains and fields. However, the various algorithms in neural networks make it difficult to understand the reasons behind decisions. For…

Artificial Intelligence · Computer Science 2025-05-13 Bowen Long , Enjie Liu , Renxi Qiu , Yanqing Duan

Artificial intelligence (AI) comes with great opportunities but can also pose significant risks. Automatically generated explanations for decisions can increase transparency and foster trust, especially for systems based on automated…

Machine Learning · Computer Science 2021-12-03 Johannes Schneider , Christian Meske , Michalis Vlachos

Artificial Intelligence (AI) is becoming the corner stone of many systems used in our daily lives such as autonomous vehicles, healthcare systems, and unmanned aircraft systems. Machine Learning is a field of AI that enables systems to…

Artificial Intelligence · Computer Science 2022-06-27 Lionel Nganyewou Tidjon , Foutse Khomh

Machine learning systems have become popular in fields such as marketing, financing, or data mining. While they are highly accurate, complex machine learning systems pose challenges for engineers and users. Their inherent complexity makes…

Computers and Society · Computer Science 2019-07-31 Andrea Papenmeier , Gwenn Englebienne , Christin Seifert