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As large language models (LLMs) are increasingly deployed in sensitive domains such as healthcare, law, and education, the demand for transparent, interpretable, and accountable AI systems becomes more urgent. Explainable AI (XAI) acts as a…

Computers and Society · Computer Science 2025-05-28 Francisco Herrera

In this survey, we address the key challenges in Large Language Models (LLM) research, focusing on the importance of interpretability. Driven by increasing interest from AI and business sectors, we highlight the need for transparency in…

Computation and Language · Computer Science 2024-07-23 Erik Cambria , Lorenzo Malandri , Fabio Mercorio , Navid Nobani , Andrea Seveso

Large Language Models (LLMs) in search applications increasingly prioritize verbose, lexically complex responses that paradoxically reduce user satisfaction and engagement. Through a comprehensive study of 10.000 (est.) participants…

Human-Computer Interaction · Computer Science 2025-08-08 Carlo Esposito

Explainable Artificial Intelligence (XAI) is critical for ensuring trust and accountability, yet its development remains predominantly visual. For blind and low-vision (BLV) users, the lack of accessible explanations creates a fundamental…

Human-Computer Interaction · Computer Science 2026-05-05 Abu Noman Md Sakib , Protik Dey , Zijie Zhang , Taslima Akter

Explanations of machine learning (ML) model predictions generated by Explainable AI (XAI) techniques such as SHAP are essential for people using ML outputs for decision-making. We explore the potential of Large Language Models (LLMs) to…

Computation and Language · Computer Science 2024-12-09 Alexandra Zytek , Sara Pido , Sarah Alnegheimish , Laure Berti-Equille , Kalyan Veeramachaneni

The spread of media bias is a significant concern as political discourse shapes beliefs and opinions. Addressing this challenge computationally requires improved methods for interpreting news. While large language models (LLMs) can scale…

Human-Computer Interaction · Computer Science 2026-02-24 Qile Wang , Prerana Khatiwada , Avinash Chouhan , Ashrey Mahesh , Joy Mwaria , Duy Duc Tran , Kenneth E. Barner , Matthew Louis Mauriello

In this paper, we argue for a paradigm shift from the current model of explainable artificial intelligence (XAI), which may be counter-productive to better human decision making. In early decision support systems, we assumed that we could…

Artificial Intelligence · Computer Science 2023-03-14 Tim Miller

A long-standing challenge in developing accurate recommendation models is simulating user behavior, mainly due to the complex and stochastic nature of user interactions. Towards this, one promising line of work has been the use of Large…

Information Retrieval · Computer Science 2025-09-15 Himanshu Thakur , Eshani Agrawal , Smruthi Mukund

This paper addresses the challenge of selecting explanations for XAI (Explainable AI)-based Intelligent Decision Support Systems (IDSSs). IDSSs have shown promise in improving user decisions through XAI-generated explanations along with AI…

Human-Computer Interaction · Computer Science 2024-05-28 Yosuke Fukuchi , Seiji Yamada

LLMs have recently made impressive inroads on tasks whose output is structured, such as coding, robotic planning and querying databases. The vision of creating AI-powered personal assistants also involves creating structured outputs, such…

Artificial Intelligence · Computer Science 2023-11-09 Yuliang Li , Nitin Kamra , Ruta Desai , Alon Halevy

Large Language Models (LLMs) are increasingly being implemented as joint decision-makers and explanation generators for Group Recommender Systems (GRS). In this paper, we evaluate these recommendations and explanations by comparing them to…

Computation and Language · Computer Science 2025-07-21 Cedric Waterschoot , Nava Tintarev , Francesco Barile

While a vast collection of explainable AI (XAI) algorithms have been developed in recent years, they are often criticized for significant gaps with how humans produce and consume explanations. As a result, current XAI techniques are often…

Artificial Intelligence · Computer Science 2023-08-08 Vivian Lai , Yiming Zhang , Chacha Chen , Q. Vera Liao , Chenhao Tan

AI is becoming increasingly common across different domains. However, as sophisticated AI-based systems are often black-boxed, rendering the decision-making logic opaque, users find it challenging to comply with their recommendations.…

Artificial Intelligence · Computer Science 2024-06-19 Niklas Kühl , Christian Meske , Maximilian Nitsche , Jodie Lobana

Social media platforms today strive to improve user experience through AI recommendations, yet the value of such recommendations vanishes as users do not understand the reasons behind them. This issue arises because explainability in social…

Artificial Intelligence · Computer Science 2025-08-04 Banan Alkhateeb , Ellis Solaiman

With the rapid progress of Large Language Models (LLMs), the general public now has easy and affordable access to applications capable of answering most health-related questions in a personalized manner. These LLMs are increasingly proving…

Artificial Intelligence · Computer Science 2025-10-20 Emma Kondrup , Anne Imouza

LLMs are popular among clinicians for decision-support because of simple text-based interaction. However, their impact on clinicians' performance is ambiguous. Not knowing how clinicians use this new technology and how they compare it to…

Human-Computer Interaction · Computer Science 2026-02-02 Behnam Rahdari , Sameer Shaikh , Jonathan H Chen , Tobias Gerstenberg , Shriti Raj

The advancements of Large Language Models (LLMs) have decentralized the responsibility for the transparency of AI usage. Specifically, LLM users are now encouraged or required to disclose the use of LLM-generated content for varied types of…

Human-Computer Interaction · Computer Science 2025-05-07 Zhiping Zhang , Chenxinran Shen , Bingsheng Yao , Dakuo Wang , Tianshi Li

The explainability of recommender systems has attracted significant attention in academia and industry. Many efforts have been made for explainable recommendations, yet evaluating the quality of the explanations remains a challenging and…

Information Retrieval · Computer Science 2024-06-07 Xiaoyu Zhang , Yishan Li , Jiayin Wang , Bowen Sun , Weizhi Ma , Peijie Sun , Min Zhang

Large Language Models (LLMs) excel at tackling various natural language tasks. However, due to the significant costs involved in re-training or fine-tuning them, they remain largely static and difficult to personalize. Nevertheless, a…

Information Retrieval · Computer Science 2024-02-20 Jinheon Baek , Nirupama Chandrasekaran , Silviu Cucerzan , Allen herring , Sujay Kumar Jauhar

Large Language Models (LLMs) are increasingly used to translate the technical outputs of eXplainable Artificial Intelligence (XAI) methods into accessible natural-language explanations. However, existing approaches often lack guarantees of…