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The majority of existing methods for empathetic response generation rely on the emotion of the context to generate empathetic responses. However, empathy is much more than generating responses with an appropriate emotion. It also often…

Computation and Language · Computer Science 2021-08-06 Navonil Majumder , Deepanway Ghosal , Devamanyu Hazarika , Alexander Gelbukh , Rada Mihalcea , Soujanya Poria

The growing demand for accessible mental health support, compounded by workforce shortages and logistical barriers, has led to increased interest in utilizing Large Language Models (LLMs) for scalable and real-time assistance. However,…

Human-Computer Interaction · Computer Science 2025-05-27 Ugur Kursuncu , Trilok Padhi , Gaurav Sinha , Abdulkadir Erol , Jaya Krishna Mandivarapu , Christopher R. Larrison

Developing compassionate interactive systems requires agents to not only understand user emotions but also provide diverse, substantive support. While recent works explore empathetic dialogue generation, they remain limited in response form…

Computation and Language · Computer Science 2026-04-21 Zhaopei Huang , Yanfeng Jia , Jiayi Zhao , Xinjie Zhang , Wenxuan Wang , Qin Jin

Many people suffer from mental health problems but not everyone seeks professional help or has access to mental health care. AI chatbots have increasingly become a go-to for individuals who either have mental disorders or simply want…

Other Quantitative Biology · Quantitative Biology 2025-11-03 Aditya Naik , Jovi Thomas , Teja Sree Mandava , Himavanth Reddy Vemula

Recent advances in large language models (LLMs) have enabled human-like social simulations at unprecedented scale and fidelity, offering new opportunities for computational social science. A key challenge, however, is the construction of…

Computation and Language · Computer Science 2025-10-07 Zhengyu Hu , Jianxun Lian , Zheyuan Xiao , Max Xiong , Yuxuan Lei , Tianfu Wang , Kaize Ding , Ziang Xiao , Nicholas Jing Yuan , Xing Xie

Since the COVID-19 pandemic, clinicians have seen a large and sustained influx in patient portal messages, significantly contributing to clinician burnout. To the best of our knowledge, there are no large-scale public patient portal…

Artificial Intelligence · Computer Science 2024-11-12 Joseph Gatto , Parker Seegmiller , Timothy E. Burdick , Sarah Masud Preum

Empathetic dialogue is crucial for natural human-computer interaction, allowing the dialogue system to respond in a more personalized and emotionally aware manner, improving user satisfaction and engagement. The emergence of large language…

Computation and Language · Computer Science 2025-01-22 Jingran Xie , Shun Lei , Yue Yu , Yang Xiang , Hui Wang , Xixin Wu , Zhiyong Wu

Large Language Model (LLM) sycophancy is a growing concern. The current literature has largely examined sycophancy in contexts with clear right and wrong answers, like coding. However, AI is increasingly being used for emotional support and…

Human-Computer Interaction · Computer Science 2026-03-17 Jean Rehani , Victoria Oldemburgo de Mello , Dariya Ovsyannikova , Ashton Anderson , Michael Inzlicht

Aligning large language models (LLMs) with human preferences has proven to drastically improve usability and has driven rapid adoption as demonstrated by ChatGPT. Alignment techniques such as supervised fine-tuning (SFT) and reinforcement…

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

Human conversation involves language, speech, and visual cues, with each medium providing complementary information. For instance, speech conveys a vibe or tone not fully captured by text alone. While multimodal LLMs focus on generating…

Human-Computer Interaction · Computer Science 2025-09-19 Taesoo Kim , Yongsik Jo , Hyunmin Song , Taehwan Kim

Online peer-to-peer support platforms enable conversations between millions of people who seek and provide mental health support. If successful, web-based mental health conversations could improve access to treatment and reduce the global…

Computation and Language · Computer Science 2021-05-18 Ashish Sharma , Inna W. Lin , Adam S. Miner , David C. Atkins , Tim Althoff

Understanding emotions and responding accordingly is one of the biggest challenges of dialog systems. This paper presents EmpTransfo, a multi-head Transformer architecture for creating an empathetic dialog system. EmpTransfo utilizes…

Computation and Language · Computer Science 2020-03-09 Rohola Zandie , Mohammad H. Mahoor

In aphasia research, Speech-Language Pathologists (SLPs) devote extensive time to manually coding speech samples using Correct Information Units (CIUs), a measure of how informative an individual sample of speech is. Developing automated…

Computation and Language · Computer Science 2025-10-31 Jason M. Pittman , Anton Phillips , Yesenia Medina-Santos , Brielle C. Stark

Complex problem-solving requires cognitive flexibility--the capacity to entertain multiple perspectives while preserving their distinctiveness. This flexibility replicates the "wisdom of crowds" within a single individual, allowing them to…

Computation and Language · Computer Science 2025-09-12 Sanghyun Park , Boris Maciejovsky , Phanish Puranam

Multimodal Empathetic Response Generation (MERG) is crucial for building emotionally intelligent human-computer interactions. Although large language models (LLMs) have improved text-based ERG, challenges remain in handling multimodal…

Artificial Intelligence · Computer Science 2025-08-19 Ronghao Lin , Shuai Shen , Weipeng Hu , Qiaolin He , Aolin Xiong , Li Huang , Haifeng Hu , Yap-peng Tan

Developing and validating psychometric scales requires large samples, multiple testing phases, and substantial resources. Recent advances in Large Language Models (LLMs) enable the generation of synthetic participant data by prompting…

Human-Computer Interaction · Computer Science 2025-12-30 Enrico Cipriani , Pavel Okopnyi , Danilo Menicucci , Simone Grassini

While large language models (LLMs) have shown promise in healthcare, their application for rare medical conditions is still hindered by scarce and unreliable datasets for fine-tuning. Hyperhidrosis, a disorder causing excessive sweating…

Artificial Intelligence · Computer Science 2025-08-22 Wenjie Lin , Jin Wei-Kocsis

Large Language Models (LLMs) are increasingly deployed in human-centric applications, yet they often fail to provide substantive emotional support. While Reinforcement Learning (RL) has been utilized to enhance empathy of LLMs, existing…

Computation and Language · Computer Science 2026-01-19 Chengbing Wang , Wuqiang Zheng , Yang Zhang , Fengbin Zhu , Junyi Cheng , Yi Xie , Wenjie Wang , Fuli Feng

Large language models (LLMs) chatbots like ChatGPT are increasingly used for mental health support. They offer accessible, therapeutic support but also raise concerns about misinformation, over-reliance, and risks in high-stakes contexts of…

Computers and Society · Computer Science 2025-12-09 Lingyao Li , Xiaoshan Huang , Renkai Ma , Ben Zefeng Zhang , Haolun Wu , Fan Yang , Chen Chen
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