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Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of…

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Given the fast rise of increasingly autonomous artificial agents and robots, a key acceptability criterion will be the possible moral implications of their actions. In particular, intelligent persuasive systems (systems designed to…

Computers and Society · Computer Science 2014-04-16 Marco Guerini , Fabio Pianesi , Oliviero Stock

This paper investigates how human interactions with AI-powered chatbots may offend human dignity. Current chatbots, driven by large language models (LLMs), mimic human linguistic behaviour but lack the moral and rational capacities…

Computers and Society · Computer Science 2025-08-08 Jan-Willem van der Rijt , Dimitri Coelho Mollo , Bram Vaassen

Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…

Human-Computer Interaction · Computer Science 2020-12-17 Sarada Devaram

Consumers are generally resistant to Artificial Intelligence (AI) involvement in moral decision-making, perceiving moral agency as requiring uniquely human traits. This research investigates whether consumers might instead accept AIs in the…

Human-Computer Interaction · Computer Science 2026-03-25 Greg Nyilasy , Abraham Ryan Ade Putra Hito , Jennifer Overbeck , Brock Bastian , Darren W. Dahl

AI systems have rapidly advanced, diversified, and proliferated, but our knowledge of people's perceptions of mind and morality in them is limited, despite its importance for outcomes such as whether people trust AIs and how they assign…

Human-Computer Interaction · Computer Science 2025-02-27 Ali Ladak , Matti Wilks , Steve Loughnan , Jacy Reese Anthis

Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…

Artificial Intelligence · Computer Science 2018-11-26 Parag Agrawal , Anshuman Suri , Tulasi Menon

Artificial Intelligence (AI) is an effective science which employs strong enough approaches, methods, and techniques to solve unsolvable real world based problems. Because of its unstoppable rise towards the future, there are also some…

Artificial Intelligence · Computer Science 2017-06-12 Alice Pavaloiu , Utku Kose

This work investigates the causal mechanism behind the effect of chatbot personification and persuasion strategies on users' perceptions and donation likelihood. In a 2 (personified vs. non-personified chatbot) x 2 (emotional vs. logical…

Human-Computer Interaction · Computer Science 2024-12-31 Ekaterina Novozhilova , Jiacheng Huang , Le He , Ziling Li , James Cummings

This paper examines how individuals perceive the credibility of content originating from human authors versus content generated by large language models, like the GPT language model family that powers ChatGPT, in different user interface…

Human-Computer Interaction · Computer Science 2023-09-07 Martin Huschens , Martin Briesch , Dominik Sobania , Franz Rothlauf

Previous research has shown that the fairness and the legitimacy of a moral decision-maker are important for people's acceptance of and compliance with the decision-maker. As technology rapidly advances, there have been increasing hopes and…

Robotics · Computer Science 2022-10-11 Boyoung Kim , Elizabeth Phillips

Conversational agents, also known as chatbots, are versatile tools that have the potential of being used in dialogical argumentation. They could possibly be deployed in tasks such as persuasion for behaviour change (e.g. persuading people…

Artificial Intelligence · Computer Science 2019-05-03 Lisa A. Chalaguine , Anthony Hunter , Fiona L. Hamilton , Henry W. W. Potts

Contemporary robots are increasingly mimicking human social behaviours to facilitate interaction, such as smiling to signal approachability, or hesitating before taking an action to allow people time to react. Such techniques can activate a…

Human-Computer Interaction · Computer Science 2025-09-10 James M. Berzuk , Lauren Corcoran , Brannen McKenzie-Lefurgey , Katie Szilagyi , James E. Young

Ethicists, policy-makers, and the general public have questioned whether artificial entities such as robots warrant rights or other forms of moral consideration. There is little synthesis of the research on this topic so far. We identify…

Computers and Society · Computer Science 2021-09-29 Jamie Harris , Jacy Reese Anthis

This study examines the rhetorical and linguistic features of argumentative texts generated by ChatGPT on ethically nuanced topics and investigates their persuasive impact on human readers.Through a user study involving 62 participants and…

Human-Computer Interaction · Computer Science 2025-08-14 Daniel Raffini , Agnese Macori , Lorenzo Porcaro , Tiziana Catarci , Marco Angelini

The transfer of tasks with sometimes far-reaching moral implications to autonomous systems raises a number of ethical questions. In addition to fundamental questions about the moral agency of these systems, behavioral issues arise. This…

Computers and Society · Computer Science 2021-01-28 Till Feier , Jan Gogoll , Matthias Uhl

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Computation and Language · Computer Science 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

In this paper we focus on artificial intelligence (AI) for governance, not governance for AI, and on just one aspect of governance, namely ethics audit. Different kinds of ethical audit bots are possible, but who makes the choices and what…

Artificial Intelligence · Computer Science 2021-03-30 Siani Pearson , Martin Lloyd , Vivek Nallur

Objective: Assess the feasibility of using ChatGPT or a similar AI-based chatbot for patient-provider communication. Participants: A US representative sample of 430 study participants aged 18 and above. 53.2% of respondents analyzed were…

Human-Computer Interaction · Computer Science 2023-01-25 Oded Nov , Nina Singh , Devin Mann