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Dialogue systems are increasingly integrated into mental health support to help clients facilitate exploration, gain insight, take action, and ultimately heal themselves. A practical and user-friendly dialogue system should be…

Computation and Language · Computer Science 2024-03-21 Huachuan Qiu , Anqi Li , Lizhi Ma , Zhenzhong Lan

The Structured Dialogue System, referred to as SuDoSys, is an innovative Large Language Model (LLM)-based chatbot designed to provide psychological counseling. SuDoSys leverages the World Health Organization (WHO)'s Problem Management Plus…

Computation and Language · Computer Science 2024-11-19 Yixiang Chen , Xinyu Zhang , Jinran Wang , Xurong Xie , Nan Yan , Hui Chen , Lan Wang

The onset of the COVID-19 pandemic has brought the mental health of people under risk. Social counselling has gained remarkable significance in this environment. Unlike general goal-oriented dialogues, a conversation between a patient and a…

Computation and Language · Computer Science 2021-11-15 Ganeshan Malhotra , Abdul Waheed , Aseem Srivastava , Md Shad Akhtar , Tanmoy Chakraborty

Most medical dialogue systems assume that patients have clear goals (medicine querying, surgical operation querying, etc.) before medical consultation. However, in many real scenarios, due to the lack of medical knowledge, it is usually…

Computation and Language · Computer Science 2023-06-16 Xiaoming Shi , Zeming Liu , Chuan Wang , Haitao Leng , Kui Xue , Xiaofan Zhang , Shaoting Zhang

In recent years, Large Language Models (LLMs) have made significant progress in automated psychological counseling. However, current research focuses on single-session counseling, which doesn't represent real-world scenarios. In practice,…

Computation and Language · Computer Science 2025-06-10 Junzhe Wang , Bichen Wang , Xing Fu , Yixin Sun , Yanyan Zhao , Bing Qin

Psychotherapy or counseling is typically conducted through spoken conversation between a therapist and a client. Analyzing the speech characteristics of psychotherapeutic interactions can help understand the factors associated with…

Audio and Speech Processing · Electrical Eng. & Systems 2024-09-05 Dehua Tao , Harold Chui , Sarah Luk , Tan Lee

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

The development of AI for mental health is hindered by a lack of authentic therapy dialogues, due to strict privacy regulations and the fact that clinical sessions were historically rarely recorded. We present an LLM-driven pipeline that…

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

Creating effective dialogue systems for mental health support requires high-quality multi-turn counseling dialogue data, yet collecting real counselor-client conversations presents significant challenges, including privacy concerns, high…

Computation and Language · Computer Science 2026-05-27 Huachuan Qiu , Zhenzhong Lan

Making chatbots world aware in a conversation like a human is a crucial challenge, where the world may contain dynamic knowledge and spatiotemporal state. Several recent advances have tried to link the dialog system to a static knowledge…

Computation and Language · Computer Science 2022-09-07 Han Zhou , Xinchao Xu , Wenquan Wu , Zheng-Yu Niu , Hua Wu , Siqi Bao , Fan Wang , Haifeng Wang

Learning therapeutic counseling involves significant role-play experience with mock patients, with current manual training methods providing only intermittent granular feedback. We seek to accelerate and optimize counselor training by…

Human-Computer Interaction · Computer Science 2025-02-27 Ian Steenstra , Farnaz Nouraei , Timothy W. Bickmore

Large language models are increasingly deployed in multi-turn settings such as tutoring, support, and counseling, where reliability depends on preserving consistent roles, personas, and goals across long horizons. This requirement becomes…

Computation and Language · Computer Science 2026-04-13 Han Luo , Guy Laban

Psychological counseling faces huge challenges due to the growing demand for mental health services and the shortage of trained professionals. Large language models (LLMs) have shown potential to assist psychological counseling, especially…

Artificial Intelligence · Computer Science 2025-07-28 Yigui Feng , Qinglin Wang , Ke Liu , Xinhai Chen , Bo Yang , Jie Liu

The in-context learning capabilities of large language models (LLMs) show great potential in mental health support. However, the lack of counseling datasets, particularly in Chinese corpora, restricts their application in this field. To…

Computation and Language · Computer Science 2025-03-06 Keqi Chen , Zekai Sun , Yuhua Wen , Huijun Lian , Yingming Gao , Ya Li

Couples therapy requires managing complex, evolving emotional dynamics between partners, but traditional training methods for therapists, like role-play, lack realism, consistency, and control. We present a multi-modal simulation that…

Computers and Society · Computer Science 2026-04-06 Canwen Wang , Angela Chen , Catherine Bao , Siwei Jin , Holly Swartz , Tongshuang Wu , Robert E Kraut , Haiyi Zhu

Mental health care poses an increasingly serious challenge to modern societies. In this context, there has been a surge in research that utilizes information technologies to address mental health problems, including those aiming to develop…

Computation and Language · Computer Science 2024-02-21 Michimasa Inaba , Mariko Ukiyo , Keiko Takamizo

As large language models (LLMs) are embedded into mental health technologies, they are often framed either as tools assisting therapists or autonomous therapeutic systems. Such perspectives overlook their potential to mediate relational…

Human-Computer Interaction · Computer Science 2025-12-30 Jiatao Quan , Ziyue Li , Tian Qi Zhu , Yuxuan Li , Baoying Wang , Wanda Pratt , Nan Gao

Many dialogue systems (DSs) lack characteristics humans have, such as emotion perception, factuality, and informativeness. Enhancing DSs with knowledge alleviates this problem, but, as many ways of doing so exist, keeping track of all…

Computation and Language · Computer Science 2022-12-21 Sagi Shaier , Lawrence Hunter , Katharina Kann

Intelligent dialogue systems are increasingly used in modern education and psychological counseling fields, but most existing systems are limited to a single domain, cannot deal with both educational and psychological issues, and often lack…

Computation and Language · Computer Science 2024-12-06 Shiwen Ni , Min Yang
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