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Conversational recommender systems (CRSs) integrate both recommendation and dialogue tasks, making their evaluation uniquely challenging. Existing approaches primarily assess CRS performance by separately evaluating item recommendation and…

Information Retrieval · Computer Science 2026-01-27 Nuo Chen , Quanyu Dai , Xiaoyu Dong , Piaohong Wang , Qinglin Jia , Zhaocheng Du , Zhenhua Dong , Xiao-Ming Wu

Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. Although several efforts have been made for CRS, two major issues still remain to be solved. First, the conversation…

Computation and Language · Computer Science 2020-07-09 Kun Zhou , Wayne Xin Zhao , Shuqing Bian , Yuanhang Zhou , Ji-Rong Wen , Jingsong Yu

Conversational Recommender Systems (CRSs)aim to engage users in dialogue to provide tailored recommendations. While traditional CRSs focus on eliciting preferences and retrieving items, real-world e-commerce interactions involve more…

Information Retrieval · Computer Science 2025-08-08 Tongyoung Kim , Jeongeun Lee , Soojin Yoon , Sunghwan Kim , Dongha Lee

Recent years have witnessed the fast development of the emerging topic of Graph Learning based Recommender Systems (GLRS). GLRS employ advanced graph learning approaches to model users' preferences and intentions as well as items'…

Information Retrieval · Computer Science 2021-05-14 Shoujin Wang , Liang Hu , Yan Wang , Xiangnan He , Quan Z. Sheng , Mehmet A. Orgun , Longbing Cao , Francesco Ricci , Philip S. Yu

Existing Conversational Recommender Systems (CRS) predominantly utilize user simulators for training and evaluating recommendation policies. These simulators often oversimplify the complexity of user interactions by focusing solely on…

Information Retrieval · Computer Science 2024-09-10 Gangyi Zhang , Chongming Gao , Hang Pan , Runzhe Teng , Ruizhe Li

Conversational recommendation systems (CRS) aim to timely and proactively acquire user dynamic preferred attributes through conversations for item recommendation. In each turn of CRS, there naturally have two decision-making processes with…

Information Retrieval · Computer Science 2023-07-27 Sen Zhao , Wei Wei , Yifan Liu , Ziyang Wang , Wendi Li , Xian-Ling Mao , Shuai Zhu , Minghui Yang , Zujie Wen

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a…

Computation and Language · Computer Science 2024-02-27 Mathieu Ravaut , Hao Zhang , Lu Xu , Aixin Sun , Yong Liu

Recommender systems (RSs) have become an inseparable part of our everyday lives. They help us find our favorite items to purchase, our friends on social networks, and our favorite movies to watch. Traditionally, the recommendation problem…

Information Retrieval · Computer Science 2022-06-09 M. Mehdi Afsar , Trafford Crump , Behrouz Far

Conversational Recommender Systems (CRSs) deliver personalised recommendations through multi-turn natural language dialogue and increasingly support both task-oriented and exploratory interactions. Yet, the factors shaping user interaction…

Human-Computer Interaction · Computer Science 2025-08-05 Raj Mahmud , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Recommender systems have been widely deployed in various real-world applications to help users identify content of interest from massive amounts of information. Traditional recommender systems work by collecting user-item interaction data…

Information Retrieval · Computer Science 2025-08-07 Hongzhi Yin , Liang Qu , Tong Chen , Wei Yuan , Ruiqi Zheng , Jing Long , Xin Xia , Yuhui Shi , Chengqi Zhang

The ongoing rapid expansion of the Internet greatly increases the necessity of effective recommender systems for filtering the abundant information. Extensive research for recommender systems is conducted by a broad range of communities…

Physics and Society · Physics 2015-06-04 Linyuan Lü , Matus Medo , Chi Ho Yeung , Yi-Cheng Zhang , Zi-Ke Zhang , Tao Zhou

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Conversational recommender systems (CRS) aim to proactively elicit user preference and recommend high-quality items through natural language conversations. Typically, a CRS consists of a recommendation module to predict preferred items for…

Computation and Language · Computer Science 2023-06-06 Xiaolei Wang , Kun Zhou , Ji-Rong Wen , Wayne Xin Zhao

Unfairness is a well-known challenge in Recommender Systems (RSs), often resulting in biased outcomes that disadvantage users or items based on attributes such as gender, race, age, or popularity. Although some approaches have started to…

Information Retrieval · Computer Science 2025-07-04 Yongsen Zheng , Zongxuan Xie , Guohua Wang , Ziyao Liu , Liang Lin , Kwok-Yan Lam

Nowadays, online clothes-selling business has become popular and extremely attractive because of its convenience and cheap-and-fine price. Good examples of these successful Web sites include Yintai.com, Vancl.com and Shop.vipshop.com which…

Artificial Intelligence · Computer Science 2014-11-26 Xiaosong Hu , Wen Zhu , Qing Li

Acquiring valuable data from the rapidly expanding information on the internet has become a significant concern, and recommender systems have emerged as a widely used and effective tool for helping users discover items of interest. The…

Information Retrieval · Computer Science 2025-02-25 Jinfeng Xu , Zheyu Chen , Shuo Yang , Jinze Li , Wei Wang , Xiping Hu , Steven Hoi , Edith Ngai

The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize…

Computation and Language · Computer Science 2024-05-07 Chen Huang , Peixin Qin , Yang Deng , Wenqiang Lei , Jiancheng Lv , Tat-Seng Chua

Recommendation system or also known as a recommender system is a tool to help the user in providing a suggestion of a specific dilemma. Thus, recently, the interest in developing a recommendation system in many fields has increased. Fuzzy…

Recommender systems suffer from confounding biases when there exist confounders affecting both item features and user feedback (e.g., like or not). Existing causal recommendation methods typically assume confounders are fully observed and…

Information Retrieval · Computer Science 2024-05-27 Xinyuan Zhu , Yang Zhang , Fuli Feng , Xun Yang , Dingxian Wang , Xiangnan He

Recent research focuses beyond recommendation accuracy, towards human factors that influence the acceptance of recommendations, such as user satisfaction, trust, transparency and sense of control.We present a generic interactive recommender…

Information Retrieval · Computer Science 2019-10-09 Oznur Alkan , Massimiliano Mattetti , Elizabeth M. Daly , Adi Botea , Inge Vejsbjerg