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Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…

Computation and Language · Computer Science 2022-01-19 Chen Zhang , Luis Fernando D'Haro , Thomas Friedrichs , Haizhou Li

Task-oriented dialogue systems are designed to achieve specific goals while conversing with humans. In practice, they may have to handle simultaneously several domains and tasks. The dialogue manager must therefore be able to take into…

Computation and Language · Computer Science 2022-10-12 Thibault Cordier , Tanguy Urvoy , Fabrice Lefèvre , Lina M. Rojas-Barahona

As an essential component in task-oriented dialogue systems, dialogue state tracking (DST) aims to track human-machine interactions and generate state representations for managing the dialogue. Representations of dialogue states are…

Computation and Language · Computer Science 2022-08-05 Ruolin Su , Ting-Wei Wu , Biing-Hwang Juang

Context: Large Language Model (LLM) agents are becoming widely used for various Requirements Engineering (RE) tasks. Research on improving their accuracy mainly focuses on prompt engineering, model fine-tuning, and retrieval augmented…

Software Engineering · Computer Science 2025-11-20 Marc Oriol , Quim Motger , Jordi Marco , Xavier Franch

Large language model-based multi-agent systems have recently gained significant attention due to their potential for complex, collaborative, and intelligent problem-solving capabilities. Existing surveys typically categorize LLM-based…

Multiagent Systems · Computer Science 2026-05-27 Bingyu Yan , Zhibo Zhou , Litian Zhang , Lian Zhang , Ziyi Zhou , Dezhuang Miao , Zhoujun Li , Chaozhuo Li , Xiaoming Zhang

Task-oriented dialogue (TOD) systems facilitate users in executing various activities via multi-turn dialogues, but Large Language Models (LLMs) often struggle to comprehend these intricate contexts. In this study, we propose a novel…

Computation and Language · Computer Science 2023-09-25 Haoyu Gao , Ting-En Lin , Hangyu Li , Min Yang , Yuchuan Wu , Wentao Ma , Yongbin Li

Multi-agent systems (MAS) based on large language models (LLMs) have demonstrated significant potential in collaborative problem-solving. However, they still face substantial challenges of low communication efficiency and suboptimal task…

Computation and Language · Computer Science 2025-03-25 Zhexuan Wang , Yutong Wang , Xuebo Liu , Liang Ding , Miao Zhang , Jie Liu , Min Zhang

Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are…

Artificial Intelligence · Computer Science 2026-05-22 Hongbin Zhang , Ning Gao , Yuqin Dai , Ruiyuan Wu , Jinpeng Wang , Rena Wei Gao , Bingdong Tan , Shuzheng Gao , Zongjie Li , Chaozheng Wang

In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback…

Computation and Language · Computer Science 2018-04-19 Bing Liu , Gokhan Tur , Dilek Hakkani-Tur , Pararth Shah , Larry Heck

Creating effective and reliable task-oriented dialog systems (ToDSs) is challenging, not only because of the complex structure of these systems, but also due to the scarcity of training data, especially when several modules need to be…

Computation and Language · Computer Science 2024-06-11 Christos Vlachos , Themos Stafylakis , Ion Androutsopoulos

Recent advancements in large language models (LLMs) underscore their potential for responding to inquiries in various domains. However, ensuring that generative agents provide accurate and reliable answers remains an ongoing challenge. In…

Computation and Language · Computer Science 2024-07-19 Andries Smit , Paul Duckworth , Nathan Grinsztajn , Thomas D. Barrett , Arnu Pretorius

Emotions are indispensable in human communication, but are often overlooked in task-oriented dialogue (ToD) modelling, where the task success is the primary focus. While existing works have explored user emotions or similar concepts in some…

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is…

Computation and Language · Computer Science 2022-04-25 Ssu Chiu , Maolin Li , Yen-Ting Lin , Yun-Nung Chen

Large Language Model (LLM) agent systems have advanced rapidly, driven by their strong generalization in zero-shot settings. To further enhance reasoning and accuracy on complex tasks, Multi-Agent Debate (MAD) has emerged as a promising…

Computation and Language · Computer Science 2025-12-03 Wei Fan , JinYi Yoon , Bo Ji

To advance multi-domain (cross-domain) dialogue modeling as well as alleviate the shortage of Chinese task-oriented datasets, we propose CrossWOZ, the first large-scale Chinese Cross-Domain Wizard-of-Oz task-oriented dataset. It contains 6K…

Computation and Language · Computer Science 2020-03-02 Qi Zhu , Kaili Huang , Zheng Zhang , Xiaoyan Zhu , Minlie Huang

LLM-based multi-agent systems have demonstrated remarkable performance on complex tasks through collaborative reasoning. However, these systems tend to rapidly accumulate extremely long conversation histories during interaction. As…

Artificial Intelligence · Computer Science 2026-05-29 Hongxiang Zhang , Yuan Tian , Tianyi Zhang

Robust task-oriented spoken dialogue agents require exposure to the full diversity of how people interact through speech. Building spoken user simulators that address this requires large-scale spoken task-oriented dialogue (TOD) data…

Computation and Language · Computer Science 2026-03-18 Jonggeun Lee , Junseong Pyo , Jeongmin Park , Yohan Jo

The adoption of pre-trained language models in task-oriented dialogue systems has resulted in significant enhancements of their text generation abilities. However, these architectures are slow to use because of the large number of trainable…

Computation and Language · Computer Science 2023-02-14 Radostin Cholakov , Todor Kolev

Large language models (LLMs) gained immense popularity due to their impressive capabilities in unstructured conversations. Empowering LLMs with advanced prompting strategies such as reasoning and acting (ReAct) (Yao et al., 2022) has shown…

Computation and Language · Computer Science 2025-03-18 Michelle Elizabeth , Morgan Veyret , Miguel Couceiro , Ondrej Dusek , Lina M. Rojas-Barahona

This paper introduces a multi-agent application system designed to enhance office collaboration efficiency and work quality. The system integrates artificial intelligence, machine learning, and natural language processing technologies,…

Artificial Intelligence · Computer Science 2025-04-08 Songtao Sun , Jingyi Li , Yuanfei Dong , Haoguang Liu , Chenxin Xu , Fuyang Li , Qiang Liu