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Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting…

Artificial Intelligence · Computer Science 2024-09-30 Nurul Ain Nabilah Mohd Isa , Siti Nuraishah Agos Jawaddi , Azlan Ismail

Dialogue state tracking (DST) is a component of the task-oriented dialogue system. It is responsible for extracting and managing slot values according to dialogue utterances, where each slot represents an essential part of the information…

Computation and Language · Computer Science 2022-04-26 Zhoujian Sun , Zhengxing Huang , Nai Ding

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search…

Computation and Language · Computer Science 2024-04-04 Seanie Lee , Jianpeng Cheng , Joris Driesen , Alexandru Coca , Anders Johannsen

Dialogue state tracking (DST) aims to record user queries and goals during a conversational interaction achieved by maintaining a predefined set of slots and their corresponding values. Current approaches decide slot values opaquely, while…

Computation and Language · Computer Science 2024-03-12 Lin Xu , Ningxin Peng , Daquan Zhou , See-Kiong Ng , Jinlan Fu

Recently, the development of large language models (LLMs) has been significantly enhanced the question answering and dialogue generation, and makes them become increasingly popular in current practical scenarios. While unlike the general…

Computation and Language · Computer Science 2023-09-19 Zhiyuan Hu , Yue Feng , Yang Deng , Zekun Li , See-Kiong Ng , Anh Tuan Luu , Bryan Hooi

Simulation is an invaluable tool for developing and evaluating controllers for self-driving cars. Current simulation frameworks are driven by highly-specialist domain specific languages, and so a natural language interface would greatly…

Artificial Intelligence · Computer Science 2023-10-27 Antonio Valerio Miceli-Barone , Alex Lascarides , Craig Innes

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address…

Computation and Language · Computer Science 2023-10-17 Xiaoshuai Song , Keqing He , Pei Wang , Guanting Dong , Yutao Mou , Jingang Wang , Yunsen Xian , Xunliang Cai , Weiran Xu

This research presents a comprehensive methodology for utilizing an ontology-driven structured prompts system in interplay with ChatGPT, a widely used large language model (LLM). The study develops formal models, both information and…

Artificial Intelligence · Computer Science 2023-07-12 Oleksandr Palagin , Vladislav Kaverinskiy , Anna Litvin , Kyrylo Malakhov

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs…

Computation and Language · Computer Science 2017-04-03 Antoine Bordes , Y-Lan Boureau , Jason Weston

There has been a rapid development in data-driven task-oriented dialogue systems with the benefit of large-scale datasets. However, the progress of dialogue systems in low-resource languages lags far behind due to the lack of high-quality…

Computation and Language · Computer Science 2021-01-28 Yen-Ting Lin , Yun-Nung Chen

Most recently proposed approaches in dialogue state tracking (DST) leverage the context and the last dialogue states to track current dialogue states, which are often slot-value pairs. Although the context contains the complete dialogue…

Computation and Language · Computer Science 2021-07-13 Jingyao Zhou , Haipang Wu , Zehao Lin , Guodun Li , Yin Zhang

Visual Dialog (VD) is a task where an agent answers a series of image-related questions based on a multi-round dialog history. However, previous VD methods often treat the entire dialog history as a simple text input, disregarding the…

Artificial Intelligence · Computer Science 2024-08-14 Wei Pang , Ruixue Duan , Jinfu Yang , Ning Li

Each day, individuals set behavioral goals such as eating healthier, exercising regularly, or increasing productivity. While psychological frameworks (i.e., goal setting and implementation intentions) can be helpful, they often need…

Human-Computer Interaction · Computer Science 2026-02-10 Michel Schimpf , Sebastian Maier , Anton Wyrowski , Lara Christoforakos , Stefan Feuerriegel , Thomas Bohné

Recent works on end-to-end trainable neural network based approaches have demonstrated state-of-the-art results on dialogue state tracking. The best performing approaches estimate a probability distribution over all possible slot values.…

Computation and Language · Computer Science 2019-07-02 Rahul Goel , Shachi Paul , Dilek Hakkani-Tür

Dialogue state tracking plays a crucial role in extracting information in task-oriented dialogue systems. However, preceding research are limited to textual modalities, primarily due to the shortage of authentic human audio datasets. We…

Sound · Computer Science 2023-12-05 Jihyun Lee , Yejin Jeon , Wonjun Lee , Yunsu Kim , Gary Geunbae Lee

This paper explores the potential of constructing an AI spoken dialogue system that "thinks how to respond" and "thinks how to speak" simultaneously, which more closely aligns with the human speech production process compared to the current…

Computation and Language · Computer Science 2023-09-21 Xinyu Zhou , Delong Chen , Yudong Chen

We present the Object Language Video Transformer (OLViT) - a novel model for video dialog operating over a multi-modal attention-based dialog state tracker. Existing video dialog models struggle with questions requiring both spatial and…

Computer Vision and Pattern Recognition · Computer Science 2024-02-21 Adnen Abdessaied , Manuel von Hochmeister , Andreas Bulling

Collecting and annotating task-oriented dialogues is time-consuming and costly; thus, zero and few shot learning could greatly benefit dialogue state tracking (DST). In this work, we propose an in-context learning (ICL) framework for…

Computation and Language · Computer Science 2022-10-27 Yushi Hu , Chia-Hsuan Lee , Tianbao Xie , Tao Yu , Noah A. Smith , Mari Ostendorf

Continual learning is crucial for dialog state tracking (DST) in dialog systems, since requirements from users for new functionalities are often encountered. However, most of existing continual learning methods for DST require task…

Computation and Language · Computer Science 2023-11-20 Hong Liu , Yucheng Cai , Yuan Zhou , Zhijian Ou , Yi Huang , Junlan Feng

Many organisations pursue digital transformation to enhance operational efficiency, reduce manual efforts, and optimise processes by automation and digital tools. To achieve this, a comprehensive understanding of their unique needs is…

Human-Computer Interaction · Computer Science 2025-11-06 Jiawei Zheng , Gokcen Yilmaz , Ji Han , Saeema Ahmed-Kristensen