English
Related papers

Related papers: Enhancing transparency in AI-powered customer enga…

200 papers

As AI systems increasingly permeate everyday life, designers and developers face mounting pressure to balance innovation with ethical design choices. To date, the operationalisation of AI ethics has predominantly depended on frameworks that…

Human-Computer Interaction · Computer Science 2025-09-18 Benjamin J. Carroll , Jianlong Zhou , Paul F. Burke , Sabine Ammon

Trustworthy AI encompasses many aspirational aspects for aligning AI systems with human values, including fairness, privacy, robustness, explainability, and uncertainty quantification. Ultimately the goal of Trustworthy AI research is to…

Machine Learning · Computer Science 2025-11-04 Jesse C. Cresswell

A surge of interest in explainable AI (XAI) has led to a vast collection of algorithmic work on the topic. While many recognize the necessity to incorporate explainability features in AI systems, how to address real-world user needs for…

Human-Computer Interaction · Computer Science 2021-09-07 Q. Vera Liao , Daniel Gruen , Sarah Miller

Artificial Intelligence (AI) solutions and technologies are being increasingly adopted in smart systems context, however, such technologies are continuously concerned with ethical uncertainties. Various guidelines, principles, and…

Computers and Society · Computer Science 2022-11-16 Arif Ali Khan , Muhammad Azeem Akbar , Mahdi Fahmideh , Peng Liang , Muhammad Waseem , Aakash Ahmad , Mahmood Niazi , Pekka Abrahamsson

The promise of AI is huge. AI systems have already achieved good enough performance to be in our streets and in our homes. However, they can be brittle and unfair. For society to reap the benefits of AI systems, society needs to be able to…

Artificial Intelligence · Computer Science 2020-02-18 Jeannette M. Wing

Remarkable success of modern image-based AI methods and the resulting interest in their applications in critical decision-making processes has led to a surge in efforts to make such intelligent systems transparent and explainable. The need…

Artificial Intelligence · Computer Science 2020-11-30 Adriano Lucieri , Muhammad Naseer Bajwa , Andreas Dengel , Sheraz Ahmed

The integration of artificial intelligence (AI) and optimization hold substantial promise for improving the efficiency, reliability, and resilience of engineered systems. Due to the networked nature of many engineered systems, ethically…

Artificial Intelligence · Computer Science 2024-09-19 Rosemarie Santa Gonzalez , Ryan Piansky , Sue M Bae , Justin Biddle , Daniel Molzahn

With the increasing availability of structured and unstructured data and the swift progress of analytical techniques, Artificial Intelligence (AI) is bringing a revolution to the healthcare industry. With the increasingly indispensable role…

Machine Learning · Computer Science 2020-11-09 Devam Dave , Het Naik , Smiti Singhal , Pankesh Patel

As AI-enhanced technologies become common in a variety of domains, there is an increasing need to define and examine the trust that users have in such technologies. Given the progress in the development of AI, a correspondingly…

Artificial Intelligence · Computer Science 2022-03-25 Hyesun Choung , Prabu David , Arun Ross

A series of recent developments points towards auditing as a promising mechanism to bridge the gap between principles and practice in AI ethics. Building on ongoing discussions concerning ethics-based auditing, we offer three contributions.…

Computers and Society · Computer Science 2021-05-04 Jakob Mokander , Luciano Floridi

As artificial intelligence (AI) systems become increasingly complex and ubiquitous, these systems will be responsible for making decisions that directly affect individuals and society as a whole. Such decisions will need to be justified due…

Artificial Intelligence · Computer Science 2018-12-21 Prashan Madumal , Ronal Singh , Joshua Newn , Frank Vetere

As autonomous technologies increasingly shape maritime operations, understanding why an AI system makes a decision becomes as crucial as what it decides. In complex and dynamic maritime environments, trust in AI depends not only on…

Artificial Intelligence · Computer Science 2025-09-19 Doreen Jirak , Pieter Maes , Armeen Saroukanoff , Dirk van Rooy

When we consult with a doctor, lawyer, or financial advisor, we generally assume that they are acting in our best interests. But what should we assume when it is an artificial intelligence (AI) system that is acting on our behalf? Early…

Computers and Society · Computer Science 2020-03-26 Anthony Aguirre , Gaia Dempsey , Harry Surden , Peter B. Reiner

The rapid growth of research in explainable artificial intelligence (XAI) follows on two substantial developments. First, the enormous application success of modern machine learning methods, especially deep and reinforcement learning, which…

Artificial Intelligence · Computer Science 2020-05-06 S. Atakishiyev , H. Babiker , N. Farruque , R. Goebel1 , M-Y. Kima , M. H. Motallebi , J. Rabelo , T. Syed , O. R. Zaïane

Artificial Intelligence (AI) has made impressive progress in recent years and represents a key technology that has a crucial impact on the economy and society. However, it is clear that AI and business models based on it can only reach…

This study explores the application of the Technology Acceptance Model (TAM) to AI-powered digital innovations within a transnational governance framework. By integrating Latourian actor-network theory (ANT), this study examines how…

Computers and Society · Computer Science 2025-04-30 Claire Li , David Peter Wallis Freeborn

Persuasion is a key aspect of what it means to be human, and is central to business, politics, and other endeavors. Advancements in artificial intelligence (AI) have produced AI systems that are capable of persuading humans to buy products,…

Computers and Society · Computer Science 2023-03-16 Matthew Burtell , Thomas Woodside

Artificial Intelligence (AI) provides many opportunities to improve private and public life. Discovering patterns and structures in large troves of data in an automated manner is a core component of data science, and currently drives…

Artificial Intelligence · Computer Science 2019-10-11 Vaishak Belle

Background: The rapid development and use of generative AI (GenAI) tools in academia presents complex and multifaceted ethical challenges for its users. Earlier research primarily focused on academic integrity concerns related to students'…

Computers and Society · Computer Science 2024-12-16 Sonja Bjelobaba , Lorna Waddington , Mike Perkins , Tomáš Foltýnek , Sabuj Bhattacharyya , Debora Weber-Wulff

The increasing integration of artificial intelligence (AI) in digital ecosystems has reshaped privacy dynamics, particularly for young digital citizens navigating data-driven environments. This study explores evolving privacy concerns…

Computers and Society · Computer Science 2025-12-16 Ankur Barthwal , Molly Campbell , Ajay Kumar Shrestha