English
Related papers

Related papers: Enhancing transparency in AI-powered customer enga…

200 papers

Artificial intelligence (AI) is increasingly intervening in our lives, raising widespread concern about its unintended and undeclared side effects. These developments have brought attention to the problem of AI auditing: the systematic…

Computers and Society · Computer Science 2024-10-08 Sarah H. Cen , Rohan Alur

The Internet revolution in 1990, followed by the data-driven and information revolution, has transformed the world as we know it. Nowadays, what seam to be 10 to 20 years ago, a science fiction idea (i.e., machines dominating the world) is…

Human-Computer Interaction · Computer Science 2023-05-24 Sonia Sousa , Jose Cravino , Paulo Martins

Artificial intelligence (AI) continues to find more numerous and more critical applications in the financial services industry, giving rise to fair and ethical AI as an industry-wide objective. While many ethical principles and guidelines…

Computers and Society · Computer Science 2021-11-03 Eren Kurshan , Jiahao Chen , Victor Storchan , Hongda Shen

The popularisation of applying AI in businesses poses significant challenges relating to ethical principles, governance, and legal compliance. Although businesses have embedded AI into their day-to-day processes, they lack a unified…

Artificial Intelligence · Computer Science 2024-12-09 Haocheng Lin

Privacy concerns and fears of unauthorized access in smart home devices often stem from misunderstandings about how data is collected, used, and protected. This study explores how AI-powered tools can offer innovative privacy protections…

Human-Computer Interaction · Computer Science 2025-09-18 Wael Albayaydh , Ivan Flechais , Rui Zhao , Jood Albayaydh

Artificial intelligence (AI) is becoming increasingly more popular and can be found in workplaces and homes around the world. The decisions made by such "black box" systems are often opaque; that is, so complex as to be functionally…

Artificial Intelligence · Computer Science 2022-05-27 Rob Geada , Tommaso Teofili , Rui Vieira , Rebecca Whitworth , Daniele Zonca

As the possibilities for Artificial Intelligence (AI) have grown, so have concerns regarding its impacts on society and the environment. However, these issues are often raised separately; i.e. carbon footprint analyses of AI models…

Computers and Society · Computer Science 2025-04-02 Alexandra Sasha Luccioni , Giada Pistilli , Raesetje Sefala , Nyalleng Moorosi

Although AI has significant potential to transform society, there are serious concerns about its ability to behave and make decisions responsibly. Many ethical regulations, principles, and guidelines for responsible AI have been issued…

Artificial Intelligence · Computer Science 2022-09-21 Qinghua Lu , Liming Zhu , Xiwei Xu , Jon Whittle

When making strategic decisions, we are often confronted with overwhelming information to process. The situation can be further complicated when some pieces of evidence are contradicted each other or paradoxical. The challenge then becomes…

Artificial Intelligence · Computer Science 2023-06-13 Caesar Wu , Yuan-Fang Lib , Pascal Bouvry

Machine learning systems are increasingly used to support public sector decision-making across a variety of sectors. Given concerns around accountability in these domains, and amidst accusations of intentional or unintentional bias, there…

Computers and Society · Computer Science 2018-11-06 Michael Veale

The increasing reliance on Deep Learning models, combined with their inherent lack of transparency, has spurred the development of a novel field of study known as eXplainable AI (XAI) methods. These methods seek to enhance the trust of…

Appropriate Trust in Artificial Intelligence (AI) systems has rapidly become an important area of focus for both researchers and practitioners. Various approaches have been used to achieve it, such as confidence scores, explanations,…

Human-Computer Interaction · Computer Science 2023-11-14 Siddharth Mehrotra , Chadha Degachi , Oleksandra Vereschak , Catholijn M. Jonker , Myrthe L. Tielman

This article reviews the landscape of ethical challenges of integrating artificial intelligence (AI) into smart healthcare products, including medical electronic devices. Differences between traditional ethics in the medical domain and…

Computers and Society · Computer Science 2022-11-14 Sudeep Pasricha

The increasing integration of artificial intelligence (AI) in visual analytics (VA) tools raises vital questions about the behavior of users, their trust, and the potential of induced biases when provided with guidance during data…

Human-Computer Interaction · Computer Science 2024-04-24 Sunwoo Ha , Shayan Monadjemi , Alvitta Ottley

Explainable AI (XAI) is often promoted with the idea of helping users understand how machine learning models function and produce predictions. Still, most of these benefits are reserved for those with specialized domain knowledge, such as…

Artificial Intelligence · Computer Science 2023-04-26 Chinasa T. Okolo

The translation of artificial intelligence (AI) systems into clinical practice requires bridging fundamental gaps between explainable AI theory, clinician expectations, and governance requirements. While conceptual frameworks define what…

Computers and Society · Computer Science 2025-11-05 Alexander Bakumenko , Aaron J. Masino , Janine Hoelscher

The recent spike in certified Artificial Intelligence (AI) tools for healthcare has renewed the debate around adoption of this technology. One thread of such debate concerns Explainable AI and its promise to render AI devices more…

Human-Computer Interaction · Computer Science 2022-07-01 Giovanni Cinà , Tabea Röber , Rob Goedhart , Ilker Birbil

While the increased use of AI in the manufacturing sector has been widely noted, there is little understanding on the risks that it may raise in a manufacturing organisation. Although various high level frameworks and definitions have been…

Artificial Intelligence · Computer Science 2025-12-17 Alexandra Brintrup , George Baryannis , Ashutosh Tiwari , Svetan Ratchev , Giovanna Martinez-Arellano , Jatinder Singh

As AI-powered systems increasingly mediate consequential decision-making, their explainability is critical for end-users to take informed and accountable actions. Explanations in human-human interactions are socially-situated. AI systems…

Human-Computer Interaction · Computer Science 2021-01-14 Upol Ehsan , Q. Vera Liao , Michael Muller , Mark O. Riedl , Justin D. Weisz

Recent AI algorithms are black box models whose decisions are difficult to interpret. eXplainable AI (XAI) is a class of methods that seek to address lack of AI interpretability and trust by explaining to customers their AI decisions. The…

Artificial Intelligence · Computer Science 2024-04-02 Behnam Mohammadi , Nikhil Malik , Tim Derdenger , Kannan Srinivasan