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Artificial intelligence (AI) provides considerable opportunities to assist human work. However, one crucial challenge of human-AI collaboration is that many AI algorithms operate in a black-box manner where the way how the AI makes…
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how customer service representatives (CSRs) at the power grid…
The collaborative design process is intrinsically complicated and dynamic, and researchers have long been exploring how to enhance efficiency in this process. As Artificial Intelligence technology evolves, it has been widely used as a…
Quantum computing could impact various industries, with the automotive industry with many computational challenges, from optimizing supply chains and manufacturing to vehicle engineering, being particularly promising. This chapter…
LLMs are popular among clinicians for decision-support because of simple text-based interaction. However, their impact on clinicians' performance is ambiguous. Not knowing how clinicians use this new technology and how they compare it to…
Recently, AI-driven interactions with computing devices have advanced from basic prototype tools to sophisticated, LLM-based systems that emulate human-like operations in graphical user interfaces. We are now witnessing the emergence of…
Autonomous multi-agent AI systems are poised to transform various industries, particularly software development and knowledge work. Understanding current perceptions among professionals is crucial for anticipating adoption challenges,…
This paper presents a Cognitive Availability Aware Mixed-Initiative Controller for remotely operated mobile robots. The controller enables dynamic switching between different levels of autonomy (LOA), initiated by either the AI or the human…
In this paper, we present the results of an ethnographic study into the impact of AI and automated tools on music production workflow. Focusing specifically on professional participants who identified as recording engineers, mixers, and…
Automated recruitment tools are proliferating. While having the promise of improving efficiency, various risks, including bias, challenges the potential of these tools. An in-depth understanding of the perceived risk factors and needs from…
In human conversation, empathic dialogue requires nuanced temporal cues indicating whether the conversational partner is paying attention. This type of "active listening" is overlooked in the design of Conversational Agents (CAs), which use…
The traditional production paradigm of large batch production does not offer flexibility towards satisfying the requirements of individual customers. A new generation of smart factories is expected to support new multi-variety and…
About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…
This paper presents a retrospective overview of a decade of research in our department towards self-organizing personal knowledge assistants in evolving corporate memories. Our research is typically inspired by real-world problems and often…
As the world continues to change, more and more knowledge workers are embracing remote work. Yet this comes with its challenges for their productivity, and while many Task Management applications promise to improve the productivity of…
Recent developments in artificial intelligence (AI) have permeated through an array of different immersive environments, including virtual, augmented, and mixed realities. AI brings a wealth of potential that centers on its ability to…
Conversational Artificial Intelligence (CAI) systems and Intelligent Personal Assistants (IPA), such as Alexa, Cortana, Google Home and Siri are becoming ubiquitous in our lives, including those of children, the implications of which is…
The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, the adoption of these technologies has raised concerns about…
This paper investigates the potential of LLM-based conversational agents (CAs) to enhance critical reflection and mitigate design fixation in group design work. By challenging AI-generated recommendations and prevailing group opinions,…
Information-aware connected and automated vehicles (CAVs) have drawn great attention in recent years due to its potentially significant positive impacts on roadway safety and operational efficiency. In this paper, we conduct an in-depth…