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Recent studies have shown that online users tend to select information adhering to their system of beliefs, ignore information that does not, and join groups - i.e., echo chambers - around a shared narrative. Although a quantitative…
AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in…
User engagement with data privacy and security through consent banners has become a ubiquitous part of interacting with internet services. While previous work has addressed consent banners from either interaction design, legal, and…
When users seek social support from chatbots, they disclose their situation gradually, yet most evaluations of supportive LLMs rely on single-turn, fully specified prompts. We introduce a multi-turn simulation framework that closes this…
In social networks, users often engage with like-minded peers. This selective exposure to opinions might result in echo chambers, i.e., political fragmentation and social polarization of user interactions. When echo chambers form, opinions…
Online forums provide rich environments where users may post questions and comments about different topics. Understanding how people behave in online forums may shed light on the fundamental mechanisms by which collective thinking emerges…
The remote work ecosystem is transforming patterns of communication between teams and individuals located at distance. Particularly, the absence of certain subtle cues in current communication tools may hinder an online's meeting outcome by…
Earlier there was no mode of online communication between users. In big or small organizations communication between users posed a challenge. There was a requirement to record these communications and store the data for further evaluation.…
Videoconferencing is now a frequent mode of communication in both professional and informal settings, yet it often lacks the fluidity and enjoyment of in-person conversation. This study leverages multimodal machine learning to predict…
Discussion threads form a central part of the experience on many Web sites, including social networking sites such as Facebook and Google Plus and knowledge creation sites such as Wikipedia. To help users manage the challenge of allocating…
This paper investigates the communication styles and structures of Twitter (X) communities within the vaccination context. While mainstream research primarily focuses on the echo-chamber phenomenon, wherein certain ideas are reinforced and…
The role of immediate feedback in-group conversations has received scant attention in the recent literature. While studies from the early 1990's suggested that "added information" in the form of non-verbal cues would allow video…
As emotional support chatbots have recently gained significant traction across both research and industry, a common evaluation strategy has emerged: use help-seeker simulators to interact with supporter chatbots. However, current simulators…
Social VR platforms serve as an emergent venue for live performance, enabling co-presence and real-time interaction among distributed performers and audiences within shared virtual environments. Live performances, such as comedy, rely on…
Stack Overflow provides a means for developers to exchange knowledge. While much previous research on Stack Overflow has focused on questions and answers (Q&A), recent work has shown that discussions in comments also contain rich…
Online conversations are often interrupted by trolling, which causes emotional distress and conflict among users. Previous research has focused on moderating harmful content after it has been posted, but ways to manage emotions in real-time…
The COVID-19 pandemic shifted many events in our daily lives into the virtual domain. While virtual conference systems provide an alternative to physical meetings, larger events require a muted audience to avoid an accumulation of…
Dialogue systems are increasingly integrated into mental health support to help clients facilitate exploration, gain insight, take action, and ultimately heal themselves. A practical and user-friendly dialogue system should be…
Echo chambers are defined by the simultaneous presence of opinion polarization with respect to a controversial topic and homophily, i.e. the preference of individuals to interact with like-minded peers. While recent efforts have been…
This experience report reflects on researching misophonia as someone who lives with it. Misophonia is an aversive response to everyday sounds (chewing, sniffling, pen clicking) and, for many of us, to associated visual cues (misokinesia).…