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This survey examines evaluation methods for large language model (LLM)-based agents in multi-turn conversational settings. Using a PRISMA-inspired framework, we systematically reviewed nearly 250 scholarly sources, capturing the state of…

Computation and Language · Computer Science 2026-01-06 Shengyue Guan , Jindong Wang , Jiang Bian , Bin Zhu , Jian-guang Lou , Haoyi Xiong

In the rapidly evolving field of artificial intelligence, large language models (LLMs) have demonstrated significant capabilities across numerous applications. However, the performance of these models in languages with fewer resources, such…

Computation and Language · Computer Science 2024-05-24 Birger Moell

Large language models (LLMs) have achieved remarkable breakthroughs in new dialogue capabilities by leveraging instruction tuning, which refreshes human impressions of dialogue systems. The long-standing goal of dialogue systems is to be…

Computation and Language · Computer Science 2024-04-01 Jiao Ou , Junda Lu , Che Liu , Yihong Tang , Fuzheng Zhang , Di Zhang , Kun Gai

Full-duplex spoken dialogue systems promise to transform human-machine interaction from a rigid, turn-based protocol into a fluid, natural conversation. However, the central challenge to realizing this vision, managing overlapping speech,…

Audio and Speech Processing · Electrical Eng. & Systems 2026-04-28 Guan-Ting Lin , Shih-Yun Shan Kuan , Qirui Wang , Jiachen Lian , Tingle Li , Shinji Watanabe , Hung-yi Lee

Demand for mental health support through AI chatbots is surging, though current systems present several limitations, like sycophancy or overvalidation, and reinforcement of maladaptive beliefs. A core obstacle to the creation of better…

Computation and Language · Computer Science 2025-12-08 José Pombal , Maya D'Eon , Nuno M. Guerreiro , Pedro Henrique Martins , António Farinhas , Ricardo Rei

The breakthrough of generative large language models (LLMs) that can solve different tasks through chat interaction has led to a significant increase in the use of general benchmarks to assess the quality or performance of these models…

Computation and Language · Computer Science 2025-04-03 Fabio Barth , Georg Rehm

It has been established in recent work that Large Language Models (LLMs) can be prompted to "self-play" conversational games that probe certain capabilities (general instruction following, strategic goal orientation, language understanding…

Computation and Language · Computer Science 2024-06-03 Anne Beyer , Kranti Chalamalasetti , Sherzod Hakimov , Brielen Madureira , Philipp Sadler , David Schlangen

The rapid progress of Large Language Models (LLMs) has empowered omni models to act as voice assistants capable of understanding spoken dialogues. These models can process multimodal inputs beyond text, such as speech and visual data,…

Role-playing is important for Large Language Models (LLMs) to follow diverse instructions while maintaining role identity and the role's pre-defined ability limits. Existing role-playing datasets mostly contribute to controlling role style…

Computation and Language · Computer Science 2025-02-18 Junru Lu , Jiazheng Li , Guodong Shen , Lin Gui , Siyu An , Yulan He , Di Yin , Xing Sun

Large language models (LLMs) are essential tools that users employ across various scenarios, so evaluating their performance and guiding users in selecting the suitable service is important. Although many benchmarks exist, they mainly focus…

Computation and Language · Computer Science 2024-09-23 Jiayin Wang , Fengran Mo , Weizhi Ma , Peijie Sun , Min Zhang , Jian-Yun Nie

Existing benchmarks that assess Language Models (LMs) as Language Agents (LAs) for tool use primarily focus on stateless, single-turn interactions or partial evaluations, such as tool selection in a single turn, overlooking the inherent…

Computation and Language · Computer Science 2025-05-20 Hongru Wang , Wenyu Huang , Yufei Wang , Yuanhao Xi , Jianqiao Lu , Huan Zhang , Nan Hu , Zeming Liu , Jeff Z. Pan , Kam-Fai Wong

We introduce ClarQ-LLM, an evaluation framework consisting of bilingual English-Chinese conversation tasks, conversational agents and evaluation metrics, designed to serve as a strong benchmark for assessing agents' ability to ask…

Computation and Language · Computer Science 2024-09-17 Yujian Gan , Changling Li , Jinxia Xie , Luou Wen , Matthew Purver , Massimo Poesio

METHODS: First, a set of evaluation criteria is designed based on a comprehensive literature review. Second, existing candidate criteria are optimized for using a Delphi method by five experts in medicine and engineering. Third, three…

Computation and Language · Computer Science 2023-05-15 Jie Xu , Lu Lu , Sen Yang , Bilin Liang , Xinwei Peng , Jiali Pang , Jinru Ding , Xiaoming Shi , Lingrui Yang , Huan Song , Kang Li , Xin Sun , Shaoting Zhang

Role-playing with large language models is fundamentally a session-level task, requiring agents to sustain character identity and interaction quality across extended multi-turn conversations. Yet existing evaluation and optimization methods…

Computation and Language · Computer Science 2026-05-29 Rongsheng Zhang , Jiji Tang , Junnan Ren , Zuyi Bao , Weijie Chen , Ruofan Hu , Zhou Zhao , Tangjie Lv , Yan Zhang

We introduce a dynamic benchmarking system for conversational agents that evaluates their performance through a single, simulated, and lengthy user$\leftrightarrow$agent interaction. The interaction is a conversation between the user and…

Computation and Language · Computer Science 2024-10-14 David Castillo-Bolado , Joseph Davidson , Finlay Gray , Marek Rosa

As dialogue agents become increasingly human-like in their performance, it is imperative that we develop effective ways to describe their behaviour in high-level terms without falling into the trap of anthropomorphism. In this paper, we…

Computation and Language · Computer Science 2023-05-29 Murray Shanahan , Kyle McDonell , Laria Reynolds

Modern language models often exhibit powerful but brittle behavior, leading to the development of larger and more diverse benchmarks to reliably assess their behavior. Here, we suggest that model performance can be benchmarked and…

Computation and Language · Computer Science 2024-02-20 Rajan Vivek , Kawin Ethayarajh , Diyi Yang , Douwe Kiela

With the growing humanlike nature of dialog agents, people are now engaging in extended conversations that can stretch from brief moments to substantial periods of time. Understanding the factors that contribute to sustaining these…

Computation and Language · Computer Science 2024-03-14 Shuai Zhang , Yu Lu , Junwen Liu , Jia Yu , Huachuan Qiu , Yuming Yan , Zhenzhong Lan

Large Language Models (LLMs) are becoming increasingly powerful and capable of handling complex tasks, e.g., building single agents and multi-agent systems. Compared to single agents, multi-agent systems have higher requirements for the…

Computation and Language · Computer Science 2024-08-29 Wei Wang , Dan Zhang , Tao Feng , Boyan Wang , Jie Tang

Role-playing chatbots built on large language models have drawn interest, but better techniques are needed to enable mimicking specific fictional characters. We propose an algorithm that controls language models via an improved prompt and…

Computation and Language · Computer Science 2023-08-21 Cheng Li , Ziang Leng , Chenxi Yan , Junyi Shen , Hao Wang , Weishi MI , Yaying Fei , Xiaoyang Feng , Song Yan , HaoSheng Wang , Linkang Zhan , Yaokai Jia , Pingyu Wu , Haozhen Sun