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Empathy is a crucial factor in open-domain conversations, which naturally shows one's caring and understanding to others. Though several methods have been proposed to generate empathetic responses, existing works often lead to monotonous…

Computation and Language · Computer Science 2023-07-11 Guanqun Bi , Lei Shen , Yanan Cao , Meng Chen , Yuqiang Xie , Zheng Lin , Xiaodong He

Empathetic response generation aims to comprehend the user emotion and then respond to it appropriately. Most existing works merely focus on what the emotion is and ignore how the emotion is evoked, thus weakening the capacity of the model…

Computation and Language · Computer Science 2021-10-12 Jiashuo Wang , Wenjie LI , Peiqin Lin , Feiteng Mu

A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly…

Computation and Language · Computer Science 2023-02-02 Sahand Sabour , Chujie Zheng , Minlie Huang

Empathetic response generation, aiming to understand the user's situation and feelings and respond empathically, is crucial in building human-like dialogue systems. Traditional approaches typically employ maximum likelihood estimation as…

Computation and Language · Computer Science 2025-03-04 Hui Ma , Bo Zhang , Bo Xu , Jian Wang , Hongfei Lin , Xiao Sun

The majority of existing methods for empathetic response generation rely on the emotion of the context to generate empathetic responses. However, empathy is much more than generating responses with an appropriate emotion. It also often…

Computation and Language · Computer Science 2021-08-06 Navonil Majumder , Deepanway Ghosal , Devamanyu Hazarika , Alexander Gelbukh , Rada Mihalcea , Soujanya Poria

Multimodal empathetic response generation (MERG) aims to generate emotionally engaging and empathetic responses based on users' multimodal contexts. Existing approaches usually rely on an implicit one-pass generation paradigm from…

Computer Vision and Pattern Recognition · Computer Science 2026-04-22 Liping Wang , Cheng Ye , Weidong Chen , Peipei Song , Bo Hu , Zhendong Mao

A humanized dialogue system is expected to generate empathetic replies, which should be sensitive to the users' expressed emotion. The task of empathetic dialogue generation is proposed to address this problem. The essential challenges lie…

Computation and Language · Computer Science 2020-11-24 Qintong Li , Hongshen Chen , Zhaochun Ren , Pengjie Ren , Zhaopeng Tu , Zhumin Chen

Empathetic response generation is a desirable aspect of conversational agents, crucial for facilitating engaging and emotionally intelligent multi-turn conversations between humans and machines. Leveraging large language models for this…

Computation and Language · Computer Science 2024-09-18 Ondrej Sotolar , Vojtech Formanek , Alok Debnath , Allison Lahnala , Charles Welch , Lucie FLek

Generating appropriate emotions for responses is essential for dialog systems to provide human-like interaction in various application scenarios. Most previous dialog systems tried to achieve this goal by learning empathetic manners from…

Computation and Language · Computer Science 2024-04-12 Zhiyuan Wen , Jiannong Cao , Jiaxing Shen , Ruosong Yang , Shuaiqi Liu , Maosong Sun

Emotional support conversations require more than fluent responses. Supporters need to understand the seeker's situation and emotions, adopt an appropriate strategy, and respond in a natural, human-like manner. Despite advances in large…

Computation and Language · Computer Science 2026-04-10 Yunxiao Wang , Meng Liu , Kaiyu Jiang , Bin Wen , Fan Yang , Tingting Gao , Lizi Liao

Current approaches to empathetic response generation view the set of emotions expressed in the input text as a flat structure, where all the emotions are treated uniformly. We argue that empathetic responses often mimic the emotion of the…

Computation and Language · Computer Science 2020-10-06 Navonil Majumder , Pengfei Hong , Shanshan Peng , Jiankun Lu , Deepanway Ghosal , Alexander Gelbukh , Rada Mihalcea , Soujanya Poria

Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i)…

Computation and Language · Computer Science 2021-09-22 Hyunwoo Kim , Byeongchang Kim , Gunhee Kim

Empathetic dialog generation aims at generating coherent responses following previous dialog turns and, more importantly, showing a sense of caring and a desire to help. Existing models either rely on pre-defined emotion labels to guide the…

Computation and Language · Computer Science 2021-10-06 Yubo Xie , Pearl Pu

Entity-level sentiment classification involves identifying the sentiment polarity linked to specific entities within text. This task poses several challenges: effectively modeling the subtle and complex interactions between entities and…

Computation and Language · Computer Science 2025-10-14 Md. Mithun Hossain , Sanjara , Md. Shakil Hossain , Sudipto Chaki

Automated emotion recognition has applications in various fields, such as human-machine interaction, healthcare, security, education, and emotion-aware recommendation/feedback systems. Developing methods to analyze human emotions accurately…

Systems and Control · Electrical Eng. & Systems 2024-09-11 Ruijie Fang , Ruoyu Zhang , Elahe Hosseini , Chongzhou Fang , Mahdi Eslaminehr , Setareh Rafatirad , Houman Homayoun

An important aspect of human conversation difficult for machines is conversing with empathy, which is to understand the user's emotion and respond appropriately. Recent neural conversation models that attempted to generate empathetic…

Computation and Language · Computer Science 2021-12-30 Jamin Shin , Peng Xu , Andrea Madotto , Pascale Fung

End-to-end Spoken Language Models (SLMs) hold great potential for paralinguistic perception, and numerous studies have aimed to enhance their capabilities, particularly for empathetic dialogue. However, current approaches largely depend on…

Computation and Language · Computer Science 2026-01-27 Yuhang Jia , Pei Liu , Haoqin Sun , Jiaming Zhou , Xuxin Cheng , Cao Liu , Ke Zeng , Xunliang Cai , Yong Qin

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is,…

Computation and Language · Computer Science 2021-09-21 Lei Shen , Jinchao Zhang , Jiao Ou , Xiaofang Zhao , Jie Zhou

Empathetic response generation is increasingly significant in AI, necessitating nuanced emotional and cognitive understanding coupled with articulate response expression. Current large language models (LLMs) excel in response expression;…

Human-Computer Interaction · Computer Science 2024-02-20 Zhou Yang , Zhaochun Ren , Wang Yufeng , Shizhong Peng , Haizhou Sun , Xiaofei Zhu , Xiangwen Liao

Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within…

Computation and Language · Computer Science 2022-11-15 Lanrui Wang , Jiangnan Li , Zheng Lin , Fandong Meng , Chenxu Yang , Weiping Wang , Jie Zhou
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