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The focus of this work is to investigate unsupervised approaches to overcome quintessential challenges in designing task-oriented dialog schema: assigning intent labels to each dialog turn (intent clustering) and generating a set of intents…

Computation and Language · Computer Science 2024-06-06 Jeiyoon Park , Yoonna Jang , Chanhee Lee , Heuiseok Lim

Dialogue State Tracking (DST) is a core component of virtual assistants such as Alexa or Siri. To accomplish various tasks, these assistants need to support an increasing number of services and APIs. The Schema-Guided State Tracking track…

Computation and Language · Computer Science 2020-02-10 Pavel Gulyaev , Eugenia Elistratova , Vasily Konovalov , Yuri Kuratov , Leonid Pugachev , Mikhail Burtsev

We investigate the problem of multi-domain Dialogue State Tracking (DST) with open vocabulary, which aims to extract the state from the dialogue. Existing approaches usually concatenate previous dialogue state with dialogue history as the…

Computation and Language · Computer Science 2020-10-22 Yan Zeng , Jian-Yun Nie

Dealing with previously unseen slots is a challenging problem in a real-world multi-domain dialogue state tracking task. Other approaches rely on predefined mappings to generate candidate slot keys, as well as their associated values. This,…

Machine Learning · Computer Science 2019-08-28 Adrian de Wynter , Lambert Mathias

Although Large Language Models (LLMs) can generate coherent text, they often struggle to recognise user intent behind queries. In contrast, Natural Language Understanding (NLU) models interpret the purpose and key information of user input…

Computation and Language · Computer Science 2025-06-02 Yan Li , So-Eon Kim , Seong-Bae Park , Soyeon Caren Han

In Task-Oriented Dialogue (TOD) systems, correctly updating the system's understanding of the user's needs is key to a smooth interaction. Traditionally TOD systems are composed of several modules that interact with one another. While each…

Computation and Language · Computer Science 2023-11-21 Lucas Druart , Léo Jacqmin , Benoît Favre , Lina Maria Rojas-Barahona , Valentin Vielzeuf

Dialogue state tracking (DST) aims to convert the dialogue history into dialogue states which consist of slot-value pairs. As condensed structural information memorizing all history information, the dialogue state in the last turn is…

Computation and Language · Computer Science 2023-06-21 Haoning Zhang , Junwei Bao , Haipeng Sun , Youzheng Wu , Wenye Li , Shuguang Cui , Xiaodong He

Slot labeling (SL) is a core component of task-oriented dialogue (ToD) systems, where slots and corresponding values are usually language-, task- and domain-specific. Therefore, extending the system to any new language-domain-task…

Computation and Language · Computer Science 2023-11-14 Evgeniia Razumovskaia , Ivan Vulić , Anna Korhonen

Multi-turn response selection is a challenging task due to its high demands on efficient extraction of the matching features from abundant information provided by context utterances. Since incorporating syntactic information like dependency…

Artificial Intelligence · Computer Science 2023-03-14 Tengtao Song , Nuo Chen , Ji Jiang , Zhihong Zhu , Yuexian Zou

Dialogue systems capable of social influence such as persuasion, negotiation, and therapy, are essential for extending the use of technology to numerous realistic scenarios. However, existing research primarily focuses on either…

Computation and Language · Computer Science 2023-01-26 Kushal Chawla , Weiyan Shi , Jingwen Zhang , Gale Lucas , Zhou Yu , Jonathan Gratch

In this paper, we introduce a methodology for predicting intent and slots of a query for a chatbot that answers career-related queries. We take a multi-staged approach where both the processes (intent-classification and slot-tagging) inform…

Computation and Language · Computer Science 2019-01-14 Amber Nigam , Prashik Sahare , Kushagra Pandya

Task-oriented dialog systems increasingly rely on deep learning-based slot filling models, usually needing extensive labeled training data for target domains. Often, however, little to no target domain training data may be available, or the…

Computation and Language · Computer Science 2019-06-18 Darsh J Shah , Raghav Gupta , Amir A Fayazi , Dilek Hakkani-Tur

This paper describes our approach in DSTC 8 Track 4: Schema-Guided Dialogue State Tracking. The goal of this task is to predict the intents and slots in each user turn to complete the dialogue state tracking (DST) based on the information…

Computation and Language · Computer Science 2020-02-04 Yue Ma , Zengfeng Zeng , Dawei Zhu , Xuan Li , Yiying Yang , Xiaoyuan Yao , Kaijie Zhou , Jianping Shen

Most human interactions occur in the form of spoken conversations where the semantic meaning of a given utterance depends on the context. Each utterance in spoken conversation can be represented by many semantic and speaker attributes, and…

Computation and Language · Computer Science 2023-05-02 Siddhant Arora , Hayato Futami , Emiru Tsunoo , Brian Yan , Shinji Watanabe

Task-oriented dialogue systems help users accomplish tasks such as booking a movie ticket and ordering food via conversation. Generative models parameterized by a deep neural network are widely used for next turn response generation in such…

Computation and Language · Computer Science 2020-10-13 Prasanna Parthasarathi , Arvind Neelakantan , Sharan Narang

We propose a novel methodology to address dialog learning in the context of goal-oriented conversational systems. The key idea is to quantize the dialog space into clusters and create a language model across the clusters, thus allowing for…

Computation and Language · Computer Science 2018-12-27 R. Chulaka Gunasekara , David Nahamoo , Lazaros C. Polymenakos , Jatin Ganhotra , Kshitij P. Fadnis

A spoken language understanding (SLU) system includes two main tasks, slot filling (SF) and intent detection (ID). The joint model for the two tasks is becoming a tendency in SLU. But the bi-directional interrelated connections between the…

Computation and Language · Computer Science 2019-07-02 Haihong E , Peiqing Niu , Zhongfu Chen , Meina Song

Existing task-oriented chatbots heavily rely on spoken language understanding (SLU) systems to determine a user's utterance's intent and other key information for fulfilling specific tasks. In real-life applications, it is crucial to…

Computation and Language · Computer Science 2022-01-19 Jiashu Pu , Guandan Chen , Yongzhu Chang , Xiaoxi Mao

Over-dependence on domain ontology and lack of knowledge sharing across domains are two practical and yet less studied problems of dialogue state tracking. Existing approaches generally fall short in tracking unknown slot values during…

Computation and Language · Computer Science 2019-05-28 Chien-Sheng Wu , Andrea Madotto , Ehsan Hosseini-Asl , Caiming Xiong , Richard Socher , Pascale Fung

To train a statistical spoken dialogue system (SDS) it is essential that an accurate method for measuring task success is available. To date training has relied on presenting a task to either simulated or paid users and inferring the…

Machine Learning · Computer Science 2015-08-17 Pei-Hao Su , David Vandyke , Milica Gasic , Dongho Kim , Nikola Mrksic , Tsung-Hsien Wen , Steve Young