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Recent studies have discussed how users are increasingly using conversational AI systems, powered by LLMs, for information seeking, decision support, and even emotional support. However, these macro-level observations offer limited insight…
People are increasingly turning to generative AI (e.g., ChatGPT, Gemini, Copilot) for emotional support and companionship. While trust is likely to play a central role in enabling these informal and unsupervised interactions, we still lack…
Problems of cooperation--in which agents seek ways to jointly improve their welfare--are ubiquitous and important. They can be found at scales ranging from our daily routines--such as driving on highways, scheduling meetings, and working…
Can consumers form especially deep emotional bonds with AI and be vested in AI identities over time? We leverage a natural app-update event at Replika AI, a popular US-based AI companion, to shed light on these questions. We find that,…
This position paper discusses the benefits of longitudinal behavioural research with customised AI tools for exploring the opportunities and risks of synthetic relationships. Synthetic relationships are defined as "continuing associations…
AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…
Advanced multimodal AI agents can now collaborate with users to solve challenges in the world. Yet, these emerging contextual AI systems rely on explicit communication channels between the user and system. We hypothesize that implicit…
The use of chatbots equipped with artificial intelligence (AI) in educational settings has increased in recent years, showing potential to support teaching and learning. However, the adoption of these technologies has raised concerns about…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
Artificial Intelligence (AI) is increasingly used to analyze large amounts of data in various practices, such as object recognition. We are specifically interested in using AI-powered systems to engage local communities in developing plans…
Advancements in Artificial Intelligence (AI) technologies' social fluency are being integrated into commercial interactions. As tools such as OpenAI's assistant are integrated into platforms such as Shopify, Klarna, and Visa, understanding…
Reduced social connectedness increasingly poses a threat to mental health, life expectancy, and general well-being. Generative AI (GAI) technologies, such as large language models (LLMs) and image generation tools, are increasingly…
Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…
Providing sufficient support for students requires substantial resources, especially considering the growing enrollment numbers. Students need help in a variety of tasks, ranging from information-seeking to requiring support with course…
Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce, involving the moderating effects of task complexity and…
The increasing progress in artificial intelligence and respective machine learning technology has fostered the proliferation of chatbots to the point where today they are being embedded into various human-technology interaction tasks. In…
This study presents a unique framework that applies and extends Solove (2006)'s taxonomy to address privacy concerns in interactions with text-based AI chatbots. As chatbot prevalence grows, concerns about user privacy have heightened.…
Previous research has demonstrated the potential of AI agents to act as companions that can provide constant emotional support for humans. In this paper, we emphasize the necessity of autonomous adaptation in personal AI companionship, an…
The present study investigates the psychological and behavioral implications of integrating AI into debt collection practices using data from eleven European countries. Drawing on a large-scale experimental design (n = 3514) comparing human…