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One of the major impediments to the development of new task-oriented dialogue (TOD) systems is the need for human evaluation at multiple stages and iterations of the development process. In an effort to move toward automated evaluation of…

Computation and Language · Computer Science 2023-09-26 Sam Davidson , Salvatore Romeo , Raphael Shu , James Gung , Arshit Gupta , Saab Mansour , Yi Zhang

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Language models have steadily increased in size over the past few years. They achieve a high level of performance on various natural language processing (NLP) tasks such as question answering and summarization. Large language models (LLMs)…

Computation and Language · Computer Science 2023-01-31 Jessica Huynh , Cathy Jiao , Prakhar Gupta , Shikib Mehri , Payal Bajaj , Vishrav Chaudhary , Maxine Eskenazi

Conversational moderation of online communities is crucial to maintaining civility for a constructive environment, but it is challenging to scale and harmful to moderators. The inclusion of sophisticated natural language generation modules…

Computation and Language · Computer Science 2024-05-07 Hyundong Cho , Shuai Liu , Taiwei Shi , Darpan Jain , Basem Rizk , Yuyang Huang , Zixun Lu , Nuan Wen , Jonathan Gratch , Emilio Ferrara , Jonathan May

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

Large language models (LLMs) have demonstrated remarkable potential in natural language understanding and generation, making them valuable tools for enhancing conversational interactions. However, LLMs encounter challenges such as lacking…

Human-Computer Interaction · Computer Science 2023-11-10 Guinan Su , Yanwu Yang , Jie Guo

With the rapid advancement of large language models, evaluating human-likeness in open-ended conversation has become increasingly important. However, human-likeness is a form of tacit knowledge that humans perceive intuitively, yet the…

Computation and Language · Computer Science 2026-05-29 Yihang Lin , Yunze Gao , Zeyang Lin , Dongbo Li , Kun Peng , Chenglong Song , Yue Liu

The integration of Large Language Models (LLMs) into healthcare settings has gained significant attention, particularly for question-answering tasks. Given the high-stakes nature of healthcare, it is essential to ensure that LLM-generated…

Robot-moderated group discussions have the potential to facilitate engaging and productive interactions among human participants. Previous work on topic management in conversational agents has predominantly focused on human engagement and…

Robotics · Computer Science 2025-04-04 Georgios Hadjiantonis , Sarah Gillet , Marynel Vázquez , Iolanda Leite , Fethiye Irmak Dogan

Recent advancements in large language models (LLMs) have significantly enhanced code generation from natural language prompts. The HumanEval Benchmark, developed by OpenAI, remains the most widely used code generation benchmark. However,…

Computation and Language · Computer Science 2025-05-19 Nishat Raihan , Antonios Anastasopoulos , Marcos Zampieri

We present IMTLab, an open-source end-to-end interactive machine translation (IMT) system platform that enables researchers to quickly build IMT systems with state-of-the-art models, perform an end-to-end evaluation, and diagnose the…

Computation and Language · Computer Science 2023-10-18 Xu Huang , Zhirui Zhang , Ruize Gao , Yichao Du , Lemao Liu , Gouping Huang , Shuming Shi , Jiajun Chen , Shujian Huang

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…

Computation and Language · Computer Science 2024-09-04 Xiaoyu Lin , Xinkai Yu , Ankit Aich , Salvatore Giorgi , Lyle Ungar

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

Large language model (LLM) powered chatbots are primarily text-based today, and impose a large interactional cognitive load, especially for exploratory or sensemaking tasks such as planning a trip or learning about a new city. Because the…

Human-Computer Interaction · Computer Science 2023-12-04 Xiao Ma , Swaroop Mishra , Ariel Liu , Sophie Su , Jilin Chen , Chinmay Kulkarni , Heng-Tze Cheng , Quoc Le , Ed Chi

Many real-world applications of language models (LMs), such as writing assistance and code autocomplete, involve human-LM interaction. However, most benchmarks are non-interactive in that a model produces output without human involvement.…

Proactive and real-time interactive experiences are essential for human-like AI companions, yet face three key challenges: (1) achieving low-latency inference under continuous streaming inputs, (2) autonomously deciding when to respond, and…

Computer Vision and Pattern Recognition · Computer Science 2026-05-26 Weicai Yan , Yuhong Dai , Qi Ran , Haodong Li , Wang Lin , Tao Jin , Xing Xie , Hao Liao , Jianxun Lian

Emotional intelligence (EI), the ability to perceive, understand, and respond appropriately to others' emotional states, is central to human communication, and increasingly important to assess as LLMs assume conversational roles in everyday…

Artificial Intelligence · Computer Science 2026-05-29 Kate M. Lubrano , Faisal Sayed , Ankita Rathod , Akshansh , Craver Corbyn Thomas-Smith , Mark E. Whiting , Karina Nguyen

This work aims to create a multimodal AI system that chats with humans and shares relevant photos. While earlier works were limited to dialogues about specific objects or scenes within images, recent works have incorporated images into…

Computation and Language · Computer Science 2023-05-08 Min Young Lee

Conversational systems are now capable of producing impressive and generally relevant responses. However, we have no visibility nor control of the socio-emotional strategies behind state-of-the-art Large Language Models (LLMs), which poses…

Computation and Language · Computer Science 2024-12-09 Lorraine Vanel , Ariel R. Ramos Vela , Alya Yacoubi , Chloé Clavel

Large language models (LLMs) are increasingly relied upon for complex multi-turn conversations across diverse real-world applications. However, existing benchmarks predominantly focus on single-turn evaluations, overlooking the models'…

Computation and Language · Computer Science 2024-01-31 Wai-Chung Kwan , Xingshan Zeng , Yuxin Jiang , Yufei Wang , Liangyou Li , Lifeng Shang , Xin Jiang , Qun Liu , Kam-Fai Wong
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