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Understanding the reason for emotional support response is crucial for establishing connections between users and emotional support dialogue systems. Previous works mostly focus on generating better responses but ignore interpretability,…

Computation and Language · Computer Science 2024-06-18 Tenggan Zhang , Xinjie Zhang , Jinming Zhao , Li Zhou , Qin Jin

Despite their sophisticated capabilities, large language models (LLMs) encounter a major hurdle in effective assessment. This paper first revisits the prevalent evaluation method-multiple choice question answering (MCQA), which allows for…

Computation and Language · Computer Science 2024-03-13 Fangyun Wei , Xi Chen , Lin Luo

Empathetic speech dialogue requires not only understanding linguistic content but also perceiving rich paralinguistic information such as prosody, tone, and emotional intensity for affective understandings. Existing speech-to-speech large…

Audio and Speech Processing · Electrical Eng. & Systems 2026-01-26 Zhuoyue Gao , Xiaohui Wang , Xiaocui Yang , Wen Zhang , Daling Wang , Shi Feng , Yifei Zhang

Encoder-decoder based neural architectures serve as the basis of state-of-the-art approaches in end-to-end open domain dialog systems. Since most of such systems are trained with a maximum likelihood~(MLE) objective they suffer from issues…

Open-domain dialogue systems aim to interact with humans through natural language texts in an open-ended fashion. Despite the recent success of super large dialogue systems such as ChatGPT, using medium-to-small-sized dialogue systems…

Computation and Language · Computer Science 2023-03-28 Yuqiao Wen , Yongchang Hao , Yanshuai Cao , Lili Mou

Recent advances in image generation, often driven by proprietary systems like GPT-4o Image Gen, regularly introduce new capabilities that reshape how users interact with these models. Existing benchmarks often lag behind and fail to capture…

Computer Vision and Pattern Recognition · Computer Science 2025-10-20 Jiaxin Ge , Grace Luo , Heekyung Lee , Nishant Malpani , Long Lian , XuDong Wang , Aleksander Holynski , Trevor Darrell , Sewon Min , David M. Chan

We present three enhancements to existing encoder-decoder models for open-domain conversational agents, aimed at effectively modeling coherence and promoting output diversity: (1) We introduce a measure of coherence as the GloVe embedding…

Computation and Language · Computer Science 2018-11-22 Xinnuo Xu , Ondřej Dušek , Ioannis Konstas , Verena Rieser

Large language models (LLMs) often fail to meet the pedagogical needs of K-12 English learners in non-native contexts due to a proficiency mismatch. To address this widespread challenge, we introduce a proficiency-aligned framework that…

Computation and Language · Computer Science 2026-04-27 Haidong Yuan , Haokun Zhao , Wanshi Xu , Songjun Cao , Qingyu Zhou , Long Ma , Hongjie Fan

Empathy is crucial in enabling natural interactions within spoken dialogue systems, allowing machines to recognize and respond appropriately to paralinguistic cues such as age, gender, and emotion. Recent advancements in end-to-end speech…

ECHO (Evaluation of Chat, Human behavior, and Outcomes) is an open research platform designed to support reproducible, mixed-method studies of human interaction with both conversational AI systems and Web search engines. It enables…

Human-Computer Interaction · Computer Science 2026-02-12 Jiqun Liu , Nischal Dinesh , Ran Yu

Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still…

As social-media platforms emerge and evolve faster than the regulations meant to oversee them, automated detoxification might serve as a timely tool for moderators to enforce safe discourse at scale. We here describe our submission to the…

Computation and Language · Computer Science 2026-02-03 Trung Duc Anh Dang , Ferdinando Pio D'Elia

We present HealthBench, an open-source benchmark measuring the performance and safety of large language models in healthcare. HealthBench consists of 5,000 multi-turn conversations between a model and an individual user or healthcare…

As dialogue systems and chatbots increasingly integrate into everyday interactions, the need for efficient and accurate evaluation methods becomes paramount. This study explores the comparative performance of human and AI assessments across…

Computation and Language · Computer Science 2024-09-11 Ike Ebubechukwu , Johane Takeuchi , Antonello Ceravola , Frank Joublin

Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat…

Computation and Language · Computer Science 2023-11-28 Fengyi Fu , Lei Zhang , Quan Wang , Zhendong Mao

Interacting with human via high-quality multi-turn dialogues is a key feature of large language models (LLMs). However, human-based evaluation of such capability involves intensive manual labor. This report provides a preliminary evaluation…

Computation and Language · Computer Science 2023-10-23 Haodong Duan , Jueqi Wei , Chonghua Wang , Hongwei Liu , Yixiao Fang , Songyang Zhang , Dahua Lin , Kai Chen

Providing Emotional Support (ES) to soothe people in emotional distress is an essential capability in social interactions. Most existing researches on building ES conversation systems only considered single-turn interactions with users,…

Computation and Language · Computer Science 2022-10-11 Yi Cheng , Wenge Liu , Wenjie Li , Jiashuo Wang , Ruihui Zhao , Bang Liu , Xiaodan Liang , Yefeng Zheng

(Tack et al., 2023) organized the shared task hosted by the 18th Workshop on Innovative Use of NLP for Building Educational Applications on generation of teacher language in educational dialogues. Following the structure of the shared task,…

Computation and Language · Computer Science 2023-11-14 Yann Hicke , Abhishek Masand , Wentao Guo , Tushaar Gangavarapu

Emotional Support Conversation (ESC) aims to assist individuals experiencing distress by generating empathetic and supportive dialogue. While prior work typically assumes that each supporter turn corresponds to a single strategy, real-world…

Computation and Language · Computer Science 2026-04-21 Jie Zhu , Huaixia Dou , Junhui Li , Lifan Guo , Feng Chen , Jinsong Su , Chi Zhang , Fang Kong

Large Language Models (LLMs) have shown remarkable performance in various emotion recognition tasks, thereby piquing the research community's curiosity for exploring their potential in emotional intelligence. However, several issues in the…

Computation and Language · Computer Science 2024-08-08 Zaijing Li , Gongwei Chen , Rui Shao , Yuquan Xie , Dongmei Jiang , Liqiang Nie
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