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In empathetic conversations, individuals express their empathy towards others. Previous work has mainly focused on generating empathetic responses by utilizing the speaker's emotion. Besides, external commonsense knowledge has been applied…

Computation and Language · Computer Science 2023-06-09 Hua Cai , Xuli Shen , Qing Xu , Weilin Shen , Xiaomei Wang , Weifeng Ge , Xiaoqing Zheng , Xiangyang Xue

We propose a novel method for selecting coherent and diverse responses for a given dialogue context. The proposed method re-ranks response candidates generated from conversational models by using event causality relations between events in…

Computation and Language · Computer Science 2019-06-25 Shohei Tanaka , Koichiro Yoshino , Katsuhito Sudoh , Satoshi Nakamura

Empathetic response generation endeavors to empower dialogue systems to perceive speakers' emotions and generate empathetic responses accordingly. Psychological research demonstrates that emotion, as an essential factor in empathy,…

Computation and Language · Computer Science 2024-03-26 Wang Yufeng , Chen Chao , Yang Zhou , Wang Shuhui , Liao Xiangwen

Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective…

Computation and Language · Computer Science 2024-08-01 Yuxuan Hu , Minghuan Tan , Chenwei Zhang , Zixuan Li , Xiaodan Liang , Min Yang , Chengming Li , Xiping Hu

Empathetic response generation is a crucial task for creating more human-like and supportive conversational agents. However, existing methods face a core trade-off between the analytical depth of specialized models and the generative…

Computation and Language · Computer Science 2026-01-21 Ziqi Liu , Ziyang Zhou , Yilin Li , Haiyang Zhang , Yangbin Chen

Empathetic conversation is psychologically supposed to be the result of conscious alignment and interaction between the cognition and affection of empathy. However, existing empathetic dialogue models usually consider only the affective…

Artificial Intelligence · Computer Science 2023-05-16 Jinfeng Zhou , Chujie Zheng , Bo Wang , Zheng Zhang , Minlie Huang

In this paper, we demonstrated the benefit of using pre-trained model to extract acoustic embedding to jointly predict (multitask learning) three tasks: emotion, age, and native country. The pre-trained model was trained with wav2vec 2.0…

Audio and Speech Processing · Electrical Eng. & Systems 2022-09-28 Bagus Tris Atmaja , Zanjabila , Akira Sasou

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

Human-Computer Interaction · Computer Science 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Despite strong recent progress in Emotion Recognition in Conversation (ERC), two gaps remain: we lack clear understanding of which modeling choices materially affect performance, and we have limited linguistic analysis linking recognition…

Computation and Language · Computer Science 2026-02-10 Cheonkam Jeong , Adeline Nyamathi

Our system, VISU, participated in the WASSA 2023 Shared Task (3) of Emotion Classification from essays written in reaction to news articles. Emotion detection from complex dialogues is challenging and often requires context/domain…

Computation and Language · Computer Science 2023-07-31 Vivek Kumar , Sushmita Singh , Prayag Tiwari

People naturally understand the emotions of-and often also empathize with-those around them. In this paper, we predict the emotional valence of an empathic listener over time as they listen to a speaker narrating a life story. We use the…

Computation and Language · Computer Science 2019-01-30 Zhi-Xuan Tan , Arushi Goel , Thanh-Son Nguyen , Desmond C. Ong

Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still…

We investigate the task of modeling open-domain, multi-turn, unstructured, multi-participant, conversational dialogue. We specifically study the effect of incorporating different elements of the conversation. Unlike previous efforts, which…

Computation and Language · Computer Science 2016-06-02 Rami Al-Rfou , Marc Pickett , Javier Snaider , Yun-hsuan Sung , Brian Strope , Ray Kurzweil

We present STUDIES, a new speech corpus for developing a voice agent that can speak in a friendly manner. Humans naturally control their speech prosody to empathize with each other. By incorporating this "empathetic dialogue" behavior into…

This paper describes the system developed at Amobee for the WASSA 2018 implicit emotions shared task (IEST). The goal of this task was to predict the emotion expressed by missing words in tweets without an explicit mention of those words.…

Computation and Language · Computer Science 2019-08-09 Alon Rozental , Daniel Fleischer , Zohar Kelrich

In this paper we describe a deep learning system that has been designed and built for the WASSA 2017 Emotion Intensity Shared Task. We introduce a representation learning approach based on inner attention on top of an RNN. Results show that…

Computation and Language · Computer Science 2017-08-21 Edison Marrese-Taylor , Yutaka Matsuo

Humans quite frequently interact with conversational agents. The rapid advancement in generative language modeling through neural networks has helped advance the creation of intelligent conversational agents. Researchers typically evaluate…

Computation and Language · Computer Science 2020-02-27 Sashank Santhanam , Alireza Karduni , Samira Shaikh

Human behavior refers to the way humans act and interact. Understanding human behavior is a cornerstone of observational practice, especially in psychotherapy. An important cue of behavior analysis is the dynamical changes of emotions…

Machine Learning · Computer Science 2019-10-10 Haoqi Li , Brian Baucom , Panayiotis Georgiou

The ability to combine linguistic guidance from others with direct experience is central to human development, enabling safe and rapid learning in new environments. How do people integrate these two sources of knowledge, and how might AI…

Artificial Intelligence · Computer Science 2026-02-19 Cédric Colas , Tracey Mills , Ben Prystawski , Michael Henry Tessler , Noah Goodman , Jacob Andreas , Joshua Tenenbaum