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The development of agents with emotional intelligence is becoming increasingly vital due to their significant role in human-computer interaction and the growing integration of computer systems across various sectors of society. Affective…

Human-Computer Interaction · Computer Science 2026-05-05 Raziyeh Zall , Alireza Kheyrkhah , Erik Cambria , Zahra Naseri , M. Reza Kangavari

Agent-based modeling and simulation has evolved as a powerful tool for modeling complex systems, offering insights into emergent behaviors and interactions among diverse agents. Integrating large language models into agent-based modeling…

Artificial Intelligence · Computer Science 2023-12-20 Chen Gao , Xiaochong Lan , Nian Li , Yuan Yuan , Jingtao Ding , Zhilun Zhou , Fengli Xu , Yong Li

We propose augmenting the empathetic capacities of social robots by integrating non-verbal cues. Our primary contribution is the design and labeling of four types of empathetic non-verbal cues, abbreviated as SAFE: Speech, Action (gesture),…

Robotics · Computer Science 2023-09-01 Yoon Kyung Lee , Yoonwon Jung , Gyuyi Kang , Sowon Hahn

In the realm of human-AI dialogue, the facilitation of empathetic responses is important. Validation is one of the key communication techniques in psychology, which entails recognizing, understanding, and acknowledging others' emotional…

Computation and Language · Computer Science 2024-02-21 Zi Haur Pang , Yahui Fu , Divesh Lala , Keiko Ochi , Koji Inoue , Tatsuya Kawahara

Empathetic response generation endeavors to empower dialogue systems to perceive speakers' emotions and generate empathetic responses accordingly. Psychological research demonstrates that emotion, as an essential factor in empathy,…

Computation and Language · Computer Science 2024-03-26 Wang Yufeng , Chen Chao , Yang Zhou , Wang Shuhui , Liao Xiangwen

Communication requires having a common language, a lingua franca, between agents. This language could emerge via a consensus process, but it may require many generations of trial and error. Alternatively, the lingua franca can be given by…

Machine Learning · Computer Science 2021-10-29 Toru Lin , Minyoung Huh , Chris Stauffer , Ser-Nam Lim , Phillip Isola

Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al.,…

Computation and Language · Computer Science 2020-10-05 Kurt Shuster , Eric Michael Smith , Da Ju , Jason Weston

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

Emotional concepts play a huge role in our daily life since they take part into many cognitive processes: from the perception of the environment around us to different learning processes and natural communication. Social robots need to…

Neural and Evolutionary Computing · Computer Science 2018-08-02 Pablo Barros , Emilia Barakova , Stefan Wermter

There is a growing need for social robots and intelligent agents that can effectively interact with and support users. For the interactions to be seamless, the agents need to analyse social scenes and behavioural cues from their (robot's)…

Robotics · Computer Science 2025-10-28 Tongfei Bian , Mathieu Chollet , Tanaya Guha

Understanding emotions is fundamental to human interaction and experience. Humans easily infer emotions from situations or facial expressions, situations from emotions, and do a variety of other affective cognition. How adept is modern AI…

Computation and Language · Computer Science 2026-02-18 Kanishk Gandhi , Zoe Lynch , Jan-Philipp Fränken , Kayla Patterson , Sharon Wambu , Tobias Gerstenberg , Desmond C. Ong , Noah D. Goodman

Storytelling is fundamental to language, including culture, conversation and communication in their broadest senses. It thus emerges as an essential component of intelligent systems, including systems where natural language is not a primary…

Artificial Intelligence · Computer Science 2019-07-23 David M W Powers

Identifying and resolving conflicts of interests is a key challenge when designing autonomous agents. For example, such conflicts often occur when complex information systems interact persuasively with humans and are in the future likely to…

Multiagent Systems · Computer Science 2019-02-22 Timotheus Kampik , Juan Carlos Nieves , Helena Lindgren

Recent advances in Large Language Models (LLMs) have significantly improved natural language understanding and generation, enhancing Human-Computer Interaction (HCI). However, LLMs are limited to unimodal text processing and lack the…

Computer Vision and Pattern Recognition · Computer Science 2025-09-04 Chenxi Li

Large language models (LLMs), due to their advanced natural language capabilities, have seen significant success in applications where the user interface is usually a conversational artificial intelligence (AI) agent and engages the user…

Computation and Language · Computer Science 2025-03-10 Fei Wei , Yaliang Li , Bolin Ding

Evaluating Large Language Models' (LLMs) anthropomorphic capabilities has become increasingly important in contemporary discourse. Utilizing the emotion appraisal theory from psychology, we propose to evaluate the empathy ability of LLMs,…

Computation and Language · Computer Science 2024-10-08 Jen-tse Huang , Man Ho Lam , Eric John Li , Shujie Ren , Wenxuan Wang , Wenxiang Jiao , Zhaopeng Tu , Michael R. Lyu

Rapid advancements in foundation models, including Large Language Models, Vision-Language Models, Multimodal Large Language Models, and Vision-Language-Action Models, have opened new avenues for embodied AI in mobile service robotics. By…

Robotics · Computer Science 2026-03-11 Matthew Lisondra , Beno Benhabib , Goldie Nejat

Empathetic conversation is psychologically supposed to be the result of conscious alignment and interaction between the cognition and affection of empathy. However, existing empathetic dialogue models usually consider only the affective…

Artificial Intelligence · Computer Science 2023-05-16 Jinfeng Zhou , Chujie Zheng , Bo Wang , Zheng Zhang , Minlie Huang

Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…

Computation and Language · Computer Science 2021-01-06 Akshay Agarwal , Shashank Maiya , Sonu Aggarwal

Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…

Artificial Intelligence · Computer Science 2023-01-31 Bushra Amjad , Muhammad Zeeshan , Mirza Omer Beg